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fallback to EX 5.5 after EX2K failed

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fallback to EX 5.5 after EX2K failed - 5.Aug.2003 7:00:00 PM   


Posts: 1
Joined: 5.Aug.2003
From: Pearland, TX
Status: offline
I got this gig after someone failed to migrate from EX 5.5 to EX 2K. I restored all mailboxes from PSTs. Alot of teeth-gnashing involved. ALMOST everyone is a happy camper (or at least satisfied with working email). One or two people using Outlook XP get errors when sending email composed in offline mode upon reconnecting to exchange 5.5. W2K mixed-mode environment. The sync error error reads:

Your message did not reach some or all of the intended recipients.

Subject: RE: Soy methyl ester
Sent: 8/1/2003 10:28 PM

The following recipient(s) could not be reached:

'Jean-Pierre Bxxxxxxx' on 8/1/2003 10:28 PM
The recipient name is not recognized
The MTS-ID of the original message is: c=US;a= ;p=Packaging;l=PS-EXCHANGE01-030802032812Z-4

On the Ex 5.5 server applog (w2K) I get a corresponding error that reads:
PS\Jean-Pierre_Bxxxxxx was validated as /o=Packaging/ou=PS/cn=Recipients/cn=Jean-Pierre_Bxxxxxx but was unable to log on to /o=Packaging Service Co./ou=PS-Houston/cn=Recipients/cn=Jean-Pierre_Bxxxxx.

Any help/advise would be appreciated. What do I do to resolve the Sales Manger's problems writing email offline?
Post #: 1
RE: fallback to EX 5.5 after EX2K failed - 13.Sep.2003 4:03:00 PM   


Posts: 3578
Joined: 21.Jul.2001
From: W Yorks, England
Status: offline
Sounds like the X500 addressing is incorrect (PS-Houston <> PS) I suggest deleting the user's email profile (hence get rid of current offline copy) and create a new one to get new settings.

(in reply to PackServ)
Post #: 2

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