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imap no longer working for 1 user

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imap no longer working for 1 user - 4.Aug.2012 2:17:57 AM   
grcmit

 

Posts: 1
Joined: 4.Aug.2012
Status: offline
Hi,
Last week I installed new computers with windows 7 in a sbs2003 network.
During installation i had some minor issues but the new computers work fine.
one thing I had to change were the passwords as w7 has some internal rules on password security.

Users J and S also view their mail with smartphones via imap.
untill the password change they had no problem connecting to the server.
User S has changed the pw in the smartphone and is now accessing the mailbox via IMAP again.
User J still cannot connect to the imap server from the outside after pw change.

On the internal network, private range 192.168.x.x, I can establish an IMAP connection with usre J credentials
For user J I have disabled and enabled IMAP access but no success, I do notice the difference on the internal network.
J also cannot login via OWA.

I found out that pre-windows 2000 logon name and exchange alias must be the same and have checked and verified that they are the same.
My next step would be to recreate the user account and connect with the mailbox again.

Does anyone know this problem and find a solution?
Is there anything I missed while checking the server and client settings?
Is there a repair tool for the windows account and exchange account?

Any help is welcome.

TIA.

Kind regards,

Gerald
Post #: 1

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