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SBS 2003 and business contact manager

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SBS 2003 and business contact manager - 12.May2004 8:31:00 AM   
Curtsen

 

Posts: 7
Joined: 17.Dec.2003
From: Denmark
Status: offline
i've got at problem..

i've installed my outlook 2003 and the patch from microsft that should allow bcm to run with and sbs 2003
du i just get the same error as if i would trie to connect to a standard enchange 2003

i looked at microsfot support but there's no help.
i even called microsoft but the want me to pay for support even though i've got at mol agrement.

some times i just hate microsoft..

so if any of you could help it would be very nice
Post #: 1
RE: SBS 2003 and business contact manager - 12.May2004 1:59:00 PM   
pjhutch

 

Posts: 3578
Joined: 21.Jul.2001
From: W Yorks, England
Status: offline
Here's an article that might help (Google groups)

Overview of the Business Contact Manager for Outlook 2003 Update: Windows
Small Business Server 2003
View products that this article applies to.
SUMMARY
Microsoft has released an update to Microsoft Office Outlook 2003 with
Business Contact Manager. This update allows Microsoft Office Outlook 2003
users to configure a Microsoft Exchange Server service in their mail
profile, as long as the Exchange Server is a Microsoft Windows Small
Business Server 2003-based computer. Previously, this was not a supported
configuration.

This article describes how to download and install the Business Contact
Manager for Outlook 2003 Update: Windows Small Business Server 2003.
MORE INFORMATION
How to Download and Install the Update
Important Before you install this update, consider the following important
notes.
a.. This update requires your Microsoft Office Outlook 2003 profile to be
configured to use Cached Exchange Mode. If Cached Exchange Mode is not
enabled, Business Contact Manager does not load. For more Information about
how to enable Cached Exchange Mode, see the "How to Enable Cached Exchange
Mode for Your Outlook 2003 Profile" section of this article. By default,
Cached Exchange Mode is enabled when you configure an Exchange Server
service in your Outlook 2003 profile.
b.. This update does not work with stand-alone Exchange Server
installations. This update works only with Exchange Server running on a
Small Business Server 2003-based computer. Microsoft does not support the
use of this update with stand-alone Exchange Server installations.

For additional information about this topic, click the following article
number to view the article in the Microsoft Knowledge Base:
829748 You Cannot add a Microsoft Exchange E-Mail Account to a Profile
That Already Contains Business Contact Manager

c.. Business Contact Manager is designed for small businesses that are
made up of 25 or fewer users who primarily use Internet service providers
(ISPs) e-mail accounts, Post Office Protocol (POP) e-mail accounts, and
HTTP-based e-mail accounts. Microsoft recommends that businesses with
sophisticated requirements, like multi-user and contact sharing, consider
Microsoft Exchange Server as a collaborative communications server.
Microsoft also recommends that these businesses use Microsoft Business
Solutions CRM for lead management, opportunity management, and incident
management, with a searchable knowledge base and reporting tools.
Client Update
To download and install the update on a single computer, follow these steps:
1.. Download the update. To do this, follow these steps. The following
file is available for download from the Microsoft Download Center:
Download the Business Contact Manager for Outlook 2003 Update: Windows
Small Business Server 2003 package now. For additional information about how
to download Microsoft Support files, click the following article number to
view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current
virus-detection software that was available on the date that the file was
posted. The file is stored on security-enhanced servers that help to prevent
any unauthorized changes to the file.
2.. Click Save to save the BusinessContactManager-kb831747-client-enu.exe
file to the selected folder.
3.. In Windows Explorer, double-click
BusinessContactManager-kb831747-client-enu.exe.
4.. If you are prompted to install the update, click Yes.
5.. Click Yes to accept the License Agreement.
6.. In the Please type the location where you want to place the extracted
files box, type c:\KB831747, and then click OK.
7.. Click Yes when you are prompted to create the folder.
8.. In Windows Explorer, double-click BCMSBSPATCH-ENG.msp.
9.. If you are prompted to install the update, click Update.
10.. When the installation is complete, click Finish.
Note After you install the update, you cannot remove it. To revert to an
installation before the update was installed, you must remove Microsoft
Office 2003, and then install it again from the original CD-ROM.
How to Determine Whether the Update Is Installed
The update contains updated versions of the following files: File name
Version
Bcmhelp.chm No version number
Common.dll 1.0.2002.4
Irisms32.dll 1.0.2002.4
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.dll 1.0.2002.4
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.dll 1.0.2002.4
Microsoft.Interop.Mapi.Impl.dll 1.0.2002.4
To determine the version of Microsoft Business Contact Manager that is
installed on your computer, follow these steps.

Note Because there are several versions of Microsoft Windows, the following
steps may be different on your computer. If they are, see your product
documentation to complete these steps.
1.. Click Start, and then click Search.
2.. In the Search Results pane, click All files and folders under Search
Companion.
3.. In the All or part of the file name box, type Irisms32.dll, and then
click Search.
4.. In the list of files, right-click Irisms32.dll, and then click
Properties.
5.. On the Version tab, determine the version of Microsoft Business
Contact Manager that is installed on your computer.
For additional information about how to determine the version of product
2002 on your computer, click the following article number to view the
article in the Microsoft Knowledge Base:
821549 HOW TO: Check the Version of Office 2003

List of Issues Fixed by the Update
The Business Contact Manager for Outlook 2003 Update: Windows Small Business
Server 2003 fixes the issue that is described in the "Summary" section of
this article.
How to Enable Cached Exchange Mode for Your Outlook 2003 Profile
To enable Cached Exchange Mode for your Outlook 2003 profile, follow these
steps:
1.. In Outlook 2003, click E-mail Accounts on the Tools menu.
2.. Click View or change existing e-mail accounts, and then click Next.
3.. Click your Microsoft Exchange Server, and then click Change.
4.. Click to check the Use Cached Exchange Mode check box, and then click
Next.
5.. Click OK when you are prompted with a message that states the
following:

The operation you selected will not complete until you choose Exit from
the File menu, and then restart Microsoft Office Outlook.
6.. Click Finish.
7.. Quit and restart Outlook 2003.
The information in this article applies to:
a.. Microsoft Office Outlook 2003 with Business Contact Manager
b.. Microsoft Windows Small Business Server 2003, Premium Edition
c.. Microsoft Windows Small Business Server 2003, Standard Edition
Last Reviewed: 12/15/2003 (1.0)
Keywords: kbinfo kbUpdate kbBug KB831747

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(in reply to Curtsen)
Post #: 2
RE: SBS 2003 and business contact manager - 10.Jun.2004 5:27:00 AM   
Mr_Steve

 

Posts: 1
Joined: 10.Jun.2004
From: USA
Status: offline
I have the same problem. Followed MS insructions to the "T". No joy same old message. Because my software was a factory install microsoft won even let me pay.

Anyone got any more advice?
thanks very much.

(in reply to Curtsen)
Post #: 3

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