• RSS
  • Twitter
  • FaceBook

Exchange Server Forums

Forums | Register | Login | My Profile | Inbox | RSS RSS icon | My Subscription | My Forums | Address Book | Member List | Search | FAQ | Ticket List | Log Out

Migrating to 2003 but services won't start

Users viewing this topic: none

Logged in as: Guest
  Printable Version
All Forums >> [Microsoft Exchange 2003] >> Installation >> Migrating to 2003 but services won't start Page: [1]
Login
Message << Older Topic   Newer Topic >>
Migrating to 2003 but services won't start - 24.Aug.2005 5:16:00 AM   
henrikw

 

Posts: 9
Joined: 24.Aug.2005
From: Denmark
Status: offline
I followed this guide and it says that Exchange 2003 would coexist nicely in a Exchange 2000 environment, but appearently the Information Store service is unable to start.

If I try to start the service I get the error:
The Microsoft Exchange Information Store service depends on the Microsoft Exchange System Attendant service which failed to start because of the following error: The operation completed successfully.

When i try to start the System Attendant automatically i get this:
The Microsoft Exchange System Attendant service on Local Computer started and then stopped. Some services stop automatically if they have no work to do...

Well as said in the guide, It's not easy to play around with when it's not working :-)
Post #: 1
RE: Migrating to 2003 but services won't start - 24.Aug.2005 6:15:00 AM   
pjhutch

 

Posts: 3578
Joined: 21.Jul.2001
From: W Yorks, England
Status: offline
Looks like there is something not configured elsewhere thats not correct?

Is TCPIP set up correctly? Static IP address? DNS addresses? Have you run NETDIAG?

Is IIS, SMTP, and NNTP installed?

Is the server joined to the domain?

Is the server virus free?

did you run the Exch 2003 ForestPrep and Domainprep (E2003 is a superset of E2000 schema) before installing first E2003 server?

Have you used an account with the correct priviledges?

(in reply to henrikw)
Post #: 2
RE: Migrating to 2003 but services won't start - 24.Aug.2005 8:06:00 AM   
henrikw

 

Posts: 9
Joined: 24.Aug.2005
From: Denmark
Status: offline
quote:
Originally posted by pjhutch:
Is TCPIP set up correctly? Static IP address? DNS addresses? Have you run NETDIAG?
Netcard queries test . . . : Passed

Host Name. . . . . . . . . : EDIMAIN
IP Address . . . . . . . . : 192.168.1.100
Subnet Mask. . . . . . . . : 255.255.255.0
Default Gateway. . . . . . : 192.168.1.103
Primary WINS Server. . . . : 192.168.1.100
Dns Servers. . . . . . . . : 192.168.1.100

AutoConfiguration results. . . . . . : Passed

Default gateway test . . . : Failed
No gateway reachable for this adapter.

NetBT name test. . . . . . : Passed
[WARNING] At least one of the <00> 'WorkStation Service', <03> 'Messenger Service', <20> 'WINS' names is missing.

WINS service test. . . . . : Passed

All other tests passed. It's weird because 192.168.1.103 ARE valid, and working (test using browser)


Is IIS, SMTP, and NNTP installed?

Yes, all of them


Is the server joined to the domain?

Well, it's Domain Controller (Primary after the migration)


Is the server virus free?

Yes :-)


did you run the Exch 2003 ForestPrep and Domainprep (E2003 is a superset of E2000 schema) before installing first E2003 server?

Of course


Have you used an account with the correct priviledges?

Administrator? :-)


(in reply to henrikw)
Post #: 3
RE: Migrating to 2003 but services won't start - 24.Aug.2005 9:32:00 AM   
bej

 

Posts: 705
Joined: 3.May2005
From: Sweden
Status: offline
Is the new Domain Controller with the Exchange server made Global Catalog? Does it hold the FSMO roles? Is the old Exchange server on the same subnet?

(in reply to henrikw)
Post #: 4
RE: Migrating to 2003 but services won't start - 24.Aug.2005 10:51:00 AM   
henrikw

 

Posts: 9
Joined: 24.Aug.2005
From: Denmark
Status: offline
quote:
Originally posted by Bengt Jonsson:
Is the new Domain Controller with the Exchange server made Global Catalog? Does it hold the FSMO roles? Is the old Exchange server on the same subnet?

I transfered the FSMO roles from the old Windows 2000 DC/Exchange to the new Windows 2003/Exchange. It should replace the old server, and therefore also on the same subnet.

It must have been running sometime, because Exchange 2000 are able to see that Exchange 2003 are offline.

(in reply to henrikw)
Post #: 5
RE: Migrating to 2003 but services won't start - 24.Aug.2005 11:54:00 AM   
vinod_pujary

 

Posts: 12
Joined: 22.Aug.2005
From: mumbai
Status: offline
Give the exchange 2003 machine account full control on exchange 2003 ORG and replicate the changes to all GC

so that this permissions will be propagated to all child containers

(in reply to henrikw)
Post #: 6
RE: Migrating to 2003 but services won't start - 25.Aug.2005 6:06:00 AM   
bej

 

Posts: 705
Joined: 3.May2005
From: Sweden
Status: offline
Make sure its also a Global Catalog. Since Exchange is installed on a domain controller it cant use the automatic failover function to find another GC but can only use its own. Check under Server Properties->Directory Access.

(in reply to henrikw)
Post #: 7
RE: Migrating to 2003 but services won't start - 25.Aug.2005 8:42:00 AM   
manojp

 

Posts: 106
Joined: 23.Aug.2005
From: Mumbai
Status: offline
Hi,

The main cause why System attendantfails to start is because it was not able to contact the Domain controller or insufficent permissions.

If it's the first case..then you would find event logs generated in app logs..this would be realted to DSACCESS....provided you have diagnostic logging enabled.

Coming to permissions..it could be caused if the service is not using local system account.

Check these KB's

http://support.microsoft.com/default.aspx?scid=kb;en-us;239762

http://support.microsoft.com/?id=295620

BTW wht is the event id generated in app log when you try to start the System attendant?

Does netdiag and dcdiag have any errors.

Manoj

(in reply to henrikw)
Post #: 8
RE: Migrating to 2003 but services won't start - 25.Aug.2005 10:52:00 AM   
henrikw

 

Posts: 9
Joined: 24.Aug.2005
From: Denmark
Status: offline
quote:
Originally posted by manojp:

Coming to permissions..it could be caused if the service is not using local system account.


All Exchange services are set to run using localsystem.
quote:

BTW wht is the event id generated in app log when you try to start the System attendant?

1038
quote:
Does netdiag and dcdiag have any errors.

No, just the error shown in my second post.

I managed to put the new server in Global Catalog - I was not aware that it really messed security things up. Many users had their security settings changed although they were not created on the new server, but replicated from the old server. It confuses me a little that ome replication works, but appearently not all?

(in reply to henrikw)
Post #: 9
RE: Migrating to 2003 but services won't start - 25.Aug.2005 7:23:00 PM   
de.blackman

 

Posts: 3542
Joined: 4.Apr.2005
From: Toronto, Canada
Status: offline
Is the exchange server in question a member of the Exchange Domain Servers group in AD?

(in reply to henrikw)
Post #: 10
RE: Migrating to 2003 but services won't start - 26.Aug.2005 3:04:00 AM   
henrikw

 

Posts: 9
Joined: 24.Aug.2005
From: Denmark
Status: offline
quote:
Originally posted by de.blackman:
Is the exchange server in question a member of the Exchange Domain Servers group in AD?

Yes, but I noticed while reading this article that Exchange Domain Servers on a user account are Denied full mailbox access although the article says that it should be set as allow.

UPDATE!
I found this while browsing the web:

Microsoft Exchange System Attendant was unable to find the Exchange server object named "<object name>" in the Active Directory. All known Domain Controllers were checked for this object.

Link to eventid.net

[ August 26, 2005, 04:09 AM: Message edited by: Henrik W. ]

(in reply to henrikw)
Post #: 11
RE: Migrating to 2003 but services won't start - 26.Aug.2005 3:08:00 AM   
henrikw

 

Posts: 9
Joined: 24.Aug.2005
From: Denmark
Status: offline
Maybe a lot of my problems can be concentrated in one problem? First when I read about GC i was almost sure that was the problem.

I have setup an ISA 2004 server as a member of the domain, which cannot authenticate at all to my new DC, however it is able to see it. Only if I set the DC as Default Gateway on the LAN it's able to access Domain Groups and Users (but that scenario messes up the routing).

Could this have anything to do with Exchange server having problems too??

(in reply to henrikw)
Post #: 12
RE: Migrating to 2003 but services won't start - 26.Aug.2005 4:25:00 AM   
bej

 

Posts: 705
Joined: 3.May2005
From: Sweden
Status: offline
Have you enabled GC on the new DC?

(in reply to henrikw)
Post #: 13
RE: Migrating to 2003 but services won't start - 26.Aug.2005 4:32:00 AM   
henrikw

 

Posts: 9
Joined: 24.Aug.2005
From: Denmark
Status: offline
quote:
Originally posted by Bengt Jonsson:
Have you enabled GC on the new DC?

Yes, and it seemed to have replicated some security settings, overriding the old. But the System Attendant still fails

(in reply to henrikw)
Post #: 14
RE: Migrating to 2003 but services won't start - 26.Aug.2005 10:28:00 AM   
manojp

 

Posts: 106
Joined: 23.Aug.2005
From: Mumbai
Status: offline
Ok the 1038 event id could be caused due to the following.

1. The Distinguished Name of the Exchange Server object in question was modified
(perhaps by it being moved to another OU?)

2. Permissions on the Exchange Server object being inadequate.

3. The Exchange Server object was removed from Active Directory.

Check one of the following

1. Check to make sure that the Distingusihed Name of the Exchange Server named in
this event was not modified.

2. Verify that the Exchange Server is part of the Exchange Domain Servers group.

3. Verify the permissions on the Exchange Server object were not modified.

4. Please see the following Microsoft Knowledge Base article for details 271335

Manoj

(in reply to henrikw)
Post #: 15
RE: Migrating to 2003 but services won't start - 29.Aug.2005 5:43:00 AM   
henrikw

 

Posts: 9
Joined: 24.Aug.2005
From: Denmark
Status: offline
quote:
Originally posted by manoj:
1. The Distinguished Name of the Exchange Server object in question was modified
(perhaps by it being moved to another OU?)


Actually the server name has been changed from "EDI-MAIN" to "EDIMAIN" AFTER I followed the tutorial. When I looked in System manager on my old active Mail server, it lists the old name of the server.

How can I correct this? I can't change the name back, since this was changed due to other software limitations.

I have checked the security settings that have been disussed earlier in this thread, and compared them to the settings of the old mail server, and they do not differ.

UPDATE!
I'm trying to reinstall Exchange, but if I choose "Reinstall" it prompts me to enter the name of an active Exchange-server, but when I enter the name of the active Exchange server it reports that it's unavailable.

If I uninstall it completely it gives me an error that ActiveSync cannot be uninstalled because the ASDI path is incorrect. I guess this is also related to the change of name on the server.

[ August 29, 2005, 07:37 AM: Message edited by: Henrik W. ]

(in reply to henrikw)
Post #: 16

Page:   [1] << Older Topic    Newer Topic >>
All Forums >> [Microsoft Exchange 2003] >> Installation >> Migrating to 2003 but services won't start Page: [1]
Jump to:

New Messages No New Messages
Hot Topic w/ New Messages Hot Topic w/o New Messages
Locked w/ New Messages Locked w/o New Messages
 Post New Thread
 Reply to Message
 Post New Poll
 Submit Vote
 Delete My Own Post
 Delete My Own Thread
 Rate Posts


Follow TechGenix on Twitter