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RE: Exchange 2003 sp2 and Treo 650 - 13.Mar.2006 8:38:06 PM

housej55

Posts: 33
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From: FL
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I just tried to bring up mydomain.com/oma . Username/password prompt came up but then it says "This item no longer exists, it may have been deleted or moved". I'm assuming this is from deleting the exchange-oma directory. I tried this from my internal domain through a browser.

Thks

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RE: Exchange 2003 sp2 and Treo 650 - 13.Mar.2006 9:18:16 PM

jiambor

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If I am not mistaken, the Treo 650 is using Active Sync which uses the /Microsoft-Server-ActiveSync directory and not the /oma directory which is a different mobile protocol.

Also, you don't have Forms Based Authentication for OWA running on the server in which the Treo is trying to connect do you? They don't work together.

< Message edited by jiambor -- 13.Mar.2006 9:20:54 PM >

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RE: Exchange 2003 sp2 and Treo 650 - 13.Mar.2006 9:26:23 PM

housej55

Posts: 33
Joined: 11.Apr.2002
From: FL
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yes, i do have it enabled, but I tried adding the exchange-oma directory to bypass this problem with no luck. If I disable the forms based authentication it still doesn't work. I will maybe try it again. I have OWA on this f/e server now and cannot break it

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RE: Exchange 2003 sp2 and Treo 650 - 14.Mar.2006 1:18:58 AM

de.blackman

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Have you verified the authentication methods? Also did you try this without the SSL certificate?

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RE: Exchange 2003 sp2 and Treo 650 - 14.Mar.2006 1:28:36 AM

housej55

Posts: 33
Joined: 11.Apr.2002
From: FL
Status: offline

I ended up breaking my owa and had to restore the default iis directories again per KB8833380
OWA is back up again. I did try disabling Forms base authentication , restarting the iisadmin services then go in to versamail account setup and disabling ssl 443 connection. I retried it and it took forever and finally came up with a message "could not connect to server" .

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RE: Exchange 2003 sp2 and Treo 650 - 14.Mar.2006 3:57:49 PM

de.blackman

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What server name are you using? Make sure it is the name registered externally. or better yet, try the IP address of the server.

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RE: Exchange 2003 sp2 and Treo 650 - 14.Mar.2006 5:29:36 PM

housej55

Posts: 33
Joined: 11.Apr.2002
From: FL
Status: offline

I tried the external ip address but still the same error. Is there any way to get some more detailed logs than what I provided earlier? I installed a app called Roadsync (glorified versamail) and I'm posting it's error below. I did this just to get some more log info than what IIS was providing. Everything below seems to be good until the device gets a HTTP request failed. See below,

PalmSocket::OpenLib
Linking to Exchange Server�
DActiveSyncEngine::PrepareOptionsCommand() : 2
DActiveSyncEngine::PrepareCurrentActiveSyncCommand() : 2
Connection Established!
CPalmSocket::Open() - Connecting to mail.company.com.
CPalmSocket::Open() - Server name resolved to IP.
CPalmSocket::Open() - Socket Open.
DActiveSyncEngine::ProcessCurrentCommandResponse() : EActiveSyncStep_Options
Connecting to Exchange�
DActiveSyncEngine::PrepareFolderSyncCommand() : 3
DActiveSyncEngine::PrepareCurrentActiveSyncCommand() : 3
DActiveSyncDataManager::CollectCommandData() - ActiveSync command : 3

DActiveSyncEngine::HTTP_RecievedResponse() - HTTP Transaction Failed

Server ERROR : 500
DActiveSyncEngine::ProcessCurrentCommandResponse() : EActiveSyncStep_FirstFolderSyncCmd
DActiveSyncEngine::ProcessCurrentCommandData() - No data returned for command : 3
***Please try to sync again! If this error persist, please restart your phone and try syncing again.
***Sync Error!***
7370D06 (activeSyncErrMissingHTTPResponse)
RoadSyncMainView::ActiveSync_ReportError():7370D06
DActiveSyncEngine::HTTP_RecievedResponse()***Sync Failed!
3/13/2006 19:09:18
-------------

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Post #: 27

RE: Exchange 2003 sp2 and Treo 650 - 14.Mar.2006 6:26:14 PM

de.blackman

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Ok lets strip this down to basics. In exchange system manager (ESM) check the mobile settings under global settings. Make sure all options are selected on the first page. Check device security and make sure NOTHING is selected. Reason for this is because you must have MSFP installed on the devices and as far as i know this is not available yet (correct me if im wrong guys

).

Next thing still in ESM, check the authentication methods as i mentioned earlier:

In ESM --> admin group -> server-> protocol -> HTTP -> Exchange virtual server
EXCHANGE -> BASIC AND INTEGRATED!!
Microsoft-Server-ActiveSync -> only Basic
In IIS --> confirm that these are the same settings.
On the front-end server, make sure only Basic is selected for both directories listed above in both locations as well.
Go into the registry at HKLM\system\currentcontrolset\services\MasSync\Parameters and make sure there are no SMTPProxy or ExchangeVDir keys on any of the servers.

In IIS, go to the properties of the Default web site on both servers. Anything in the ISAPI filters tab?
Also in IIS, open properties of the WEB SITES folder on both servers. Anything listed in the ISAPI filters tab there?

From your device, can you access OWA for your network? make sure you do not have SSL enabled on Microsoft-Server-ActiveSync directory on the front-end as well.

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RE: Exchange 2003 sp2 and Treo 650 - 14.Mar.2006 6:46:04 PM

housej55

Posts: 33
Joined: 11.Apr.2002
From: FL
Status: offline

First off , thanks for the suggestions

All permissions that you specified are set. Just to make sure I read your post right, you mentioned to only have Basic selected on the Front End Exchange Vir directory correct? Both IIS and ESM locations have been set. I did notice two things

The Microsoft-Exchange-ActiveSyn dir has only read permissions. Is this the way it's supposed to be?

The Front End server Default Site and everything underneath it (vir directories) do not have "require ssl" specifically stated in the security section but it does show the certificate enabled as you are able to choose "View Certificate". Is there any way to dis associate the certificate with the vir directories underneath the Default web site?

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RE: Exchange 2003 sp2 and Treo 650 - 14.Mar.2006 7:09:31 PM

housej55

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From: FL
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When I mention above both locations I mean front end backend server.

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RE: Exchange 2003 sp2 and Treo 650 - 14.Mar.2006 7:20:10 PM

de.blackman

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having the certificate installed is not an issue as long as it is not required. But if you want to disassociate it, go to the direcotry security tab on default web site. Click on Server Certificate and you can remove the cert from the default web site.

Where did you see the permission for Microsoft-Server-ActiveSync as read only?
What happens when you right click Microsoft-Server-ActiveSync and select browse from IIS on the frontend?

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RE: Exchange 2003 sp2 and Treo 650 - 14.Mar.2006 7:46:49 PM

housej55

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From: FL
Status: offline

ok, I don't want to disable the cert for sure.

When I right click on the Microsoft Exchange Active Sync Vir Directory from the Front End Server in IIS and choose properties, it shows only Read only access.

If I right click it and choose Browse, I get a page cannot be found webpage.

I forgot to answer your ISAPI Filters question before. On the F/E Server under the default site properties, within ISAPI filters there "IS" a "owalogon" filter listed with a priority of "unknown".

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RE: Exchange 2003 sp2 and Treo 650 - 14.Mar.2006 10:46:35 PM

de.blackman

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The permission i have for MS-Server-ActiveSync on my server is Log Visits and Index This Resource.
The ISAPI filter you have for default website on FE is the forms-based authentication which is fine. What about under WEB SITES folder properties on both servers?

When you browse the directory, do you get prompted for authentication? At the bottom of that webpage, do you see HTTP error "501-/505 Not implemented"? What happens when you do the same thing on the BE?

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RE: Exchange 2003 sp2 and Treo 650 - 14.Mar.2006 10:56:39 PM

housej55

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From: FL
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If I right click on WEBSITES folder in IIS for either server I do not see a browse option. If I go to properties of these folders any directory path in the home directory is grayed out.

On the web server applications list, only Microsoft Exchange, Active Server Pages and ASP.NET is allowed. Everything else is prohibited. Does WebDav need tobe allowed?

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RE: Exchange 2003 sp2 and Treo 650 - 14.Mar.2006 11:02:43 PM

de.blackman

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That is fine. How about the ISAPI filters tab for WEB SITES folder?? What is listed under those??

Nope we do not need to have WebDav enabled.

Browse the Microsoft-Server-ActiveSync folder in IIS on the back-end. You should get Page cannot be displayed with "501-505 Not Implemented" at the bottom. Do you see this? Do you see the same thing on the IIS on the front-end server as well?

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RE: Exchange 2003 sp2 and Treo 650 - 14.Mar.2006 11:19:21 PM

housej55

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From: FL
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For browsing the Micrsoft-Exchange-ActiveSync Vir Dir on either server , yes I get a username/pass prompt then I put in my credentials and once selecting OK i get the "page cannot be displayed" erro the 501/505 error on the bottom.

The isapi filters for WEBSITES on both servers are the same ASP.NET_1.1.4322.2300

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RE: Exchange 2003 sp2 and Treo 650 - 15.Mar.2006 4:51:55 PM

de.blackman

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How many NICs do you have on each server? Are they all enabled?
Also how many IP addresses do you have on each server? How many web sites do you have on each server? make sure the web site that the Microsoft-Server-ActiveSync directory is located in is set to "All Unassigned".

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RE: Exchange 2003 sp2 and Treo 650 - 15.Mar.2006 5:10:35 PM

housej55

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From: FL
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2 NICS on FE and BE , only one in use on both and the other disabled
Only Default website on both. In the default website - web page settings is the only place where I see "All Unassigned"

Should I try recreating that Virtual exchange-oma directory again?

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RE: Exchange 2003 sp2 and Treo 650 - 15.Mar.2006 5:36:14 PM

housej55

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From: FL
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Just to add to this to make sure the base config is up to par on both servers

Both have Exch 2003 SP1 not SP2 installed

Are you able to go to your https://frontendexch/oma login and get a page via IE on the internal or outside network? I am not able to do this still and I'm not sure if that should be working first before trying the excessive troubleshooting.

Is there any permissions I should be setting on the folder level on each server for OMA and Sync directory under Exchserver ?

Thanks in advance,
JH

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Post #: 39

RE: Exchange 2003 sp2 and Treo 650 - 15.Mar.2006 6:18:05 PM

de.blackman

Posts: 1436
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No do not create Exchange-OMA directory!!! This is a second type of resolution to the issue mentioned in article 817379. The 2 solutions basically are use the Exchange-OMA directory OR install a front-end server. using this directory breaks it all! make sure you do not have this directory or its equivalent registry key.

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