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Information Store and MTA won't start Event ID 7024; service-specific error 2147500037

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Information Store and MTA won't start Event ID 7024; se... - 13.Jan.2006 4:30:42 PM   
md1865

 

Posts: 4
Joined: 13.Jan.2006
Status: offline
We rebooted server after 2 windows updates that should not have effected the exchange services. First all services were running, but no one coudl connect through outlook. Our exchange server is a DC also and a GC itself. This was done before I started here. I hate that it is a DC. From Exchange 2003 notes MSFT recommends it be  GC if it is a DC.

After 3 reboots, the info store and MTA service woudl not start.

System Log

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7024
Date:  1/12/2006
Time:  3:59:28 PM
User:  N/A
Computer: HUSAEXCHANGE
Description:
The Microsoft Exchange Information Store service terminated with service-specific error 0 (0x0).
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10010
Date:  1/12/2006
Time:  3:57:40 PM
User:  N/A
Computer: HUSAEXCHANGE
Description:
The server {9DA0E106-86CE-11D1-8699-00C04FB98036} did not register with DCOM within the required timeout.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7024
Date:  1/12/2006
Time:  4:20:15 PM
User:  N/A
Computer: HUSAEXCHANGE
Description:
The Microsoft Exchange Information Store service terminated with service-specific error 2147500037 (0x80004005).
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Application Log

Event Type: Error
Event Source: MSExchangeSA
Event Category: RFR Interface
Event ID: 9074
Date:  1/12/2006
Time:  4:22:43 PM
User:  N/A
Computer: HUSAEXCHANGE
Description:
The Directory Service Referral interface failed to service a client request. RFRI is returning the error code:[0x3f0].
For more information, click http://www.microsoft.com/contentredirect.asp.

Event Type: Error
Event Source: MSExchangeFBPublish
Event Category: General
Event ID: 8197
Date:  1/12/2006
Time:  4:16:43 PM
User:  N/A
Computer: HUSAEXCHANGE
Description:
Error initializing session for virtual machine HUSAEXCHANGE. The error number is 0x8004011d. Make sure Microsoft Exchange Store is running.
For more information, click http://www.microsoft.com/contentredirect.asp.

Event Type: Error
Event Source: MSExchangeTransport
Event Category: Routing Engine/Service
Event ID: 907
Date:  1/12/2006
Time:  4:17:43 PM
User:  N/A
Computer: HUSAEXCHANGE
Description:
Failed to initialize directory access. The error code is in the data portion of this event.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Error
Event Source: MSExchangeMTA
Event Category: Configuration
Event ID: 125
Date:  1/12/2006
Time:  4:17:46 PM
User:  N/A
Computer: HUSAEXCHANGE
Description:
A fatal error occurred reading a value from the directory. No MTA name was found. Contact Microsoft Technical Support. [MTA MAIN BASE 1 12] (16)
For more information, click http://www.microsoft.com/contentredirect.asp.
Post #: 1
RE: Information Store and MTA won't start Event ID 7024... - 13.Jan.2006 4:48:57 PM   
Henrik Walther

 

Posts: 6928
Joined: 21.Nov.2002
From: Copenhagen, Denmark
Status: offline
Event ID Error 7024 is often related to antivirus software.

for the other Event ID Errors check out:

http://www.eventid.net/display.asp?eventid=9074&eventno=1107&source=MSExchangeSA&phase=1

http://www.eventid.net/display.asp?eventid=8197&eventno=840&source=MSExchangeFBPublish&phase=1

http://www.eventid.net/display.asp?eventid=907&eventno=6278&source=MSExchangeTransport&phase=1

http://www.eventid.net/display.asp?eventid=125&eventno=2105&source=MSExchangeMTA&phase=1


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Henrik Walther
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(in reply to md1865)
Post #: 2
RE: Information Store and MTA won't start Event ID 7024... - 13.Jan.2006 7:10:47 PM   
md1865

 

Posts: 4
Joined: 13.Jan.2006
Status: offline
Yesterday I started to lean towards that, because when it was Exchange 2000 we had issues with Symantec.  The reason I thought this was at first MTA, Routing, Mgmt and Info store were running. SMTP was running. I could get to my mailbox through OWA on the Exchange server. Now from  any workstaion neither OWA nor Outlook would work. After the 3rd reboot the exchange services would not start. I did go in and switch the 1 to a 0 under VirusScan on MSExchangeIS, after the change, I rebooted and the Info Store wouldn't start.

There were other errors in events, some pointed to a DNS issue and it not able to find a GC. I checked DNS and the records there were right.

Event Type: Error
Event Source: MSExchangeIS
Event Category: General
Event ID: 1121
Date:  1/12/2006
Time:  3:04:59 PM
User:  N/A
Computer: HUSAEXCHANGE
Description:
Error 0x80004005 connecting to the Microsoft Active Directory.
For more information, click http://www.microsoft.com/contentredirect.asp.

Event Type: Error
Event Source: MSExchangeIS
Event Category: General
Event ID: 5000
Date:  1/12/2006
Time:  3:04:59 PM
User:  N/A
Computer: HUSAEXCHANGE
Description:
Unable to initialize the Microsoft Exchange Information Store service.   - Error 0x80004005.
For more information, click http://www.microsoft.com/contentredirect.asp.


I am going to reboot today and see that all services start themselves. We got Exchange 2003 to run by manually starting the services.

Thanks for those links. I looked at 2 of those yesterday.

(in reply to md1865)
Post #: 3
RE: Information Store and MTA won't start Event ID 7024... - 22.Jan.2006 9:58:09 AM   
tushar

 

Posts: 80
Joined: 22.Jan.2006
Status: offline
hey,

It seems that your exchange box is unable to find a DC/GC.

i would advise you to run a tool called policytest.exe
(Would be found in your E2k SP CD --- support --- utils --- i386 --- policytest.exe )

Drag it down to your command prompt and hit enter.
View the result and check for a portion where it talks about Rights (It would be in the last line)

If you have "another" DC and if it displays SeSecurityPrivilige right found

Follow the steps mentioned here :-

1.  Open Exchange System Manager
2.  Go to properties of the Server object
3.  Go to the Directory Access tab
4.  Drop down the box and change the selection to Configuration Domain Controller
4.  Uncheck the box that says "Automatically discover servers"
5.  Select Add, and browse to a DC other than the one that was there previously. 
click ok to exit.

However, if you do not have another DC with those rights found..

Run setup /domainprep on all DC (you need to be logged onto with membership to Exchange Domain Server Group -----preferrably log in with Administrator A/c)

Once done restart all services.....It should bring a smile on your face.



(in reply to md1865)
Post #: 4
RE: Information Store and MTA won't start Event ID 7024... - 21.Oct.2008 2:31:57 AM   
clum1

 

Posts: 57
Joined: 25.Jul.2002
From: UK
Status: offline
I have just experienced this problem also and Tushar's fix has solved it for me - thanks folks.
Calum

(in reply to tushar)
Post #: 5
RE: Information Store and MTA won't start Event ID 7024... - 10.Nov.2008 10:15:13 AM   
ganesh1990_ece

 

Posts: 2
Joined: 10.Nov.2008
Status: offline
check whether the exchange server can contact the active directory and ensure the supporting services are running ...............

(in reply to md1865)
Post #: 6

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