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Unable to receive emails externally - 5.Mar.2006 9:15:46 PM

fatgrass2006

Posts: 17
Joined: 5.Mar.2006
Status: offline

Hi

I have recently setup exchange 2003 in a test environment at home on a dsl
line, curently I am able to send email to internal and external addresses ok.

I am unable to receive any email from external clients or addresses.

Setup -

MX records are hosted by godaddy.com - smtp.futuretechlive.com
Port 25 is open and ready to accept emails inbound - port forwarded
ISP is confirmed 25 is open

Exchange is setup to accept anonymous inbound email

I am using an IIS smtp virtual server and smarthosts (mail should be directed
and received via the smtp virtual server then relayed to my exchange internally)

ISP ---> IIS SMTP Virtual server (accepts smtp 25) ----->relays to exchange
server

External IP ---> 192.168.20.50 (IIS SMTP VS) ----->192.168.20.49 Exchange
server

smarthost - 192.168.20.50 (advanced delivery tab in smtp - exchange server)
exchange - 192.168.20.50
iis smtp virtual server - relay only to 192.168.20.49

I have succesfully proved my relay is accepting incoming and outgoing with
smtpdiag and also checked with portqryui

The above environment is installed on a vmware gsx server via wirelessChecked MX records -
C:\Documents and Settings>nslookup
Default Server: www.routerlogin.com
Address: 192.168.20.1> set type=mx
> futuretechlive.com
Server: www.routerlogin.com
Address: 192.168.20.1Non-authoritative answer:
futuretechlive.com      MX preference = 0, mail exchanger = smtp.futuretechlive.
comfuturetechlive.com      nameserver = park23.secureserver.net
futuretechlive.com      nameserver = park24.secureserver.net
smtp.futuretechlive.com internet address = 62.3.254.77
park23.secureserver.net internet address = 64.202.165.107
park24.secureserver.net internet address = 68.178.211.117
>I still cannot receive incoming email, almost frustrated now.

Any help appreciated

Post #: 1

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RE: Unable to receive emails externally - 5.Mar.2006 9:30:40 PM

rytmehans

Posts: 848
Joined: 10.Jul.2004
From: Denmark
Status: offline

Hi,

I just tried to telnet 62.3.254.77 on port 25. No answer so you need to check the internet connectivity.

_____________________________

Regards

Leif Pedersen
Exchange MVP

(in reply to fatgrass2006)

Post #: 2

RE: Unable to receive emails externally - 5.Mar.2006 9:53:04 PM

fatgrass2006

Posts: 17
Joined: 5.Mar.2006
Status: offline

Hi

I just tried telnet with my friends DSL and received

220 RELAY.homenet.com Microsoft ESMTP MAIL Service, Version: 6.0.3790.1830 ready
at Sun, 5 Mar 2006 20:45:15 +0000

Is this incorrect?

telnet ip address 25

Should I receive a different screen on telnet

TCP port 25 is port forwarding ok

(in reply to rytmehans)

Post #: 3

RE: Unable to receive emails externally - 6.Mar.2006 10:07:05 AM

damiant

Posts: 11
Joined: 22.Feb.2006
Status: offline

Just tested . Seems fine. Queued a mail.

(in reply to fatgrass2006)

Post #: 4

RE: Unable to receive emails externally - 6.Mar.2006 10:14:42 AM

fatgrass2006

Posts: 17
Joined: 5.Mar.2006
Status: offline

Hi Damiant

I can also send a message remotely to my external address xxx@futuretechlive.com, but the exchange server is not receiving emails and delivering the message to the internal mailbox.

(in reply to damiant)

Post #: 5

RE: Unable to receive emails externally - 6.Mar.2006 10:21:16 AM

damiant

Posts: 11
Joined: 22.Feb.2006
Status: offline

I believe it was your Exchange server that I hit.
I queued the email.
Have you checked the MessageTracking ?
I sent the mail to administrator@.....

Let me know if you find the email

What client are you using ?

(in reply to fatgrass2006)

Post #: 6

RE: Unable to receive emails externally - 6.Mar.2006 10:30:17 AM

fatgrass2006

Posts: 17
Joined: 5.Mar.2006
Status: offline

I have not received any incoming emails (none whatsoever), the admin account has no email in outlook or webmail but can send externally with no problems. Probably after 1hr-45mins you may receive a delay or non delivery report sugguesting it cannot delivery the message (I receive these on my ISP email account when sending to any xxxx@futuretechlive.com account)

How do I setup MessageTracking and what will this provide?

Unfortuntely I don't have remote access to my exchange server at the moment (although it is available online to send and receive - when I manage to get it working

)

(in reply to damiant)

Post #: 7

RE: Unable to receive emails externally - 6.Mar.2006 10:36:32 AM

fatgrass2006

Posts: 17
Joined: 5.Mar.2006
Status: offline

The message will bounce back with the following message......

This is a MIME-formatted message.
Portions of this message may be unreadable without a MIME-capable mail program.
--9B095B5ADSN=_01C640E8E09510F60000000BRELAY.homenet.co
Content-Type: text/plain; charset=unicode-1-1-utf-7
This is an automatically generated Delivery Status Notification.
THIS IS A WARNING MESSAGE ONLY.
YOU DO NOT NEED TO RESEND YOUR MESSAGE.
Delivery to the following recipients has been delayed.
xxxxx@futuretechlive.com

--9B095B5ADSN=_01C640E8E09510F60000000BRELAY.homenet.co
Content-Type: message/delivery-status
Reporting-MTA: dns;RELAY.homenet.com
Received-From-MTA: dns;smtp.nildram.co.uk
Arrival-Date: Sun, 5 Mar 2006 19:46:14 +0000
Final-Recipient: rfc822;xxxxx@futuretechlive.com
Action: delayed
Status: 4.4.7
Will-Retry-Until: Tue, 7 Mar 2006 19:46:40 +0000
--9B095B5ADSN=_01C640E8E09510F60000000BRELAY.homenet.co
Content-Type: message/rfc822
Received: from smtp.nildram.co.uk ([195.112.4.54]) by RELAY.homenet.com with Microsoft SMTPSVC(6.0.3790.1830);
Sun, 5 Mar 2006 19:46:14 +0000
Received: from samxp (xxxxx.gotadsl.co.uk [62.3.254.77])
by smtp.nildram.co.uk (Postfix) with ESMTP id E8D2625349A
for <xxxxx@futuretechlive.com>; Sun, 5 Mar 2006 19:47:06 +0000 (GMT)
Return-Receipt-To: "xxxxx xxxxx" <xxxxx@gotadsl.co.uk>
From: "xxxxx xxxxx" <xxxxx@gotadsl.co.uk>
To: "'xxxxx xxxxx'" <xxxxx@futuretechlive.com>
Subject: RE: test
Date: Sun, 5 Mar 2006 19:47:06 -0000
Message-ID: <!~!UENERkVCMDkAAQACAAAAAAAAAAAAAAAAABgAAAAAAAAATc4f617avE6dsY0okrujR8KAAAAQAAAAh7pyw+8/S0K6q1llgjleiAEAAAAA@gotadsl.co.uk>
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_0034_01C6408D.95B60BE0"
X-Mailer: Microsoft Office Outlook, Build 11.0.5510
Thread-Index: AcY74ikLTZZQ+x1OSUK0iI602AtTpwEqzwawAAAJn7A=
In-Reply-To: <4E3F94AFEE7B9C41B1556A106F79D81B6ACE@MSX01.homenet.com>
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2670
Disposition-Notification-To: "xxxxx xxxxx" <xxxxx@gotadsl.co.uk>
Return-Path: xxxxx@gotadsl.co.uk
X-OriginalArrivalTime: 05 Mar 2006 19:46:14.0842 (UTC) FILETIME=[767281A0:01C6408D]
This is a multi-part message in MIME format.
------=_NextPart_000_0034_01C6408D.95B60BE0
Content-Type: text/plain;
charset="us-ascii"
Content-Transfer-Encoding: 7bit

_____
From: xxxxx xxxxx [mailto:xxxxx@futuretechlive.com]
Sent: 05 March 2006 19:46
To: xxxxx xxxxx
Subject: RE: test

_____
From: xxxxx xxxxx [mailto:xxxxx@gotadsl.co.uk]
Sent: 27 February 2006 21:10
To: xxxxx xxxxx
Subject: test

test

(in reply to fatgrass2006)

Post #: 8

RE: Unable to receive emails externally - 6.Mar.2006 7:07:52 PM

fatgrass2006

Posts: 17
Joined: 5.Mar.2006
Status: offline

I would really like some help with this issue if possible, still unable to receive any incoming email from external addresses.

I am also prepared to give remote access for someone to do a "sanity" check on the configuration.

Any Exchange guru's online?

(in reply to fatgrass2006)

Post #: 9

RE: Unable to receive emails externally - 6.Mar.2006 7:21:01 PM

Velocat

Posts: 576
Joined: 6.Jan.2004
From: Tucson, AZ
Status: offline

Hi Fatgrass2006,

What do your queues report?

http://www.msexchange.org/tutorials/Queue_Viewer_Improvements_in_Exchange_2003.html

Let us know.

_____________________________

Hold on.....I forgot to put in the crystals.

--Napoleon Dynamite

(in reply to fatgrass2006)

Post #: 10

RE: Unable to receive emails externally - 6.Mar.2006 7:25:31 PM

Velocat

Posts: 576
Joined: 6.Jan.2004
From: Tucson, AZ
Status: offline

Also,

I am currently getting the following:

C:\>telnet 62.3.254.77 25
Connecting To 62.3.254.77...Could not open connection to the host, on port 25: C
onnect failed

_____________________________

Hold on.....I forgot to put in the crystals.

--Napoleon Dynamite

(in reply to Velocat)

Post #: 11

RE: Unable to receive emails externally - 6.Mar.2006 7:40:43 PM

fatgrass2006

Posts: 17
Joined: 5.Mar.2006
Status: offline

Hi

All queues are have green tick (indicates a ready state)

(in reply to Velocat)

Post #: 12

RE: Unable to receive emails externally - 6.Mar.2006 7:41:36 PM

fatgrass2006

Posts: 17
Joined: 5.Mar.2006
Status: offline

Please try now

C:\>telnet 62.3.254.77 25

All help appreciated.

(in reply to Velocat)

Post #: 13

RE: Unable to receive emails externally - 6.Mar.2006 7:43:36 PM

Velocat

Posts: 576
Joined: 6.Jan.2004
From: Tucson, AZ
Status: offline

Ready state is fine, but you should see your test messages in there if they have not been delivered. Can you see them? If the queues are empty you should use your message tracker to determine where they went.

_____________________________

Hold on.....I forgot to put in the crystals.

--Napoleon Dynamite

(in reply to fatgrass2006)

Post #: 14

RE: Unable to receive emails externally - 6.Mar.2006 7:46:29 PM

Velocat

Posts: 576
Joined: 6.Jan.2004
From: Tucson, AZ
Status: offline

C:\>telnet 62.3.254.77 25
Connecting To 62.3.254.77...Could not open connection to the host, on port 25: Connect failed

_____________________________

Hold on.....I forgot to put in the crystals.

--Napoleon Dynamite

(in reply to Velocat)

Post #: 15

RE: Unable to receive emails externally - 6.Mar.2006 7:46:32 PM

fatgrass2006

Posts: 17
Joined: 5.Mar.2006
Status: offline

Yes, they are all empty.

Im a newbie on exchange, how do I setup message tracker and watch where the messages go?

(in reply to Velocat)

Post #: 16

RE: Unable to receive emails externally - 6.Mar.2006 7:47:54 PM

Velocat

Posts: 576
Joined: 6.Jan.2004
From: Tucson, AZ
Status: offline

Review this article...it's got a little more detail than just the tracker, but it's well covered.

http://www.msexchange.org/tutorials/Exchange-2003-Message-Tracking-Logging.html

Keep us updated.

_____________________________

Hold on.....I forgot to put in the crystals.

--Napoleon Dynamite

(in reply to fatgrass2006)

Post #: 17

RE: Unable to receive emails externally - 6.Mar.2006 7:50:04 PM

Velocat

Posts: 576
Joined: 6.Jan.2004
From: Tucson, AZ
Status: offline

Hey,

I have to apologize...I forgot and was running the telnet tests from a box that I'm blocking outbound port 25 on...my complete mistake.

I can successfully telnet to your port 25.

Hopefully I did not cause you to pull your hair out too much.

My apologies.

_____________________________

Hold on.....I forgot to put in the crystals.

--Napoleon Dynamite

(in reply to Velocat)

Post #: 18

RE: Unable to receive emails externally - 6.Mar.2006 7:59:29 PM

fatgrass2006

Posts: 17
Joined: 5.Mar.2006
Status: offline

Hi

Will I need to reboot the exchange server before I use message tracker?

I am receiving the following error -

The tracking database on msx01.homenet.com is not available or the messages has left the exchange organisation.

I simply turned on the message tracking and then emailed myself from an external address to my exchange email (if that makes sense)

Sender - my external email
Server - msx01
Recipent - administrator@futuretechlive.com

And ideas?

(in reply to Velocat)

Post #: 19

RE: Unable to receive emails externally - 6.Mar.2006 8:07:17 PM

Velocat

Posts: 576
Joined: 6.Jan.2004
From: Tucson, AZ
Status: offline

No Reboot is necessary.

In Exchange System Manager on the server properties, click the General tab, put the tick in the option 'enable message tracking'.

Then try resending emails.

_____________________________

Hold on.....I forgot to put in the crystals.

--Napoleon Dynamite

(in reply to fatgrass2006)

Post #: 20