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Adding Users - 5.Apr.2006 5:58:48 PM

zenasprime

Posts: 11
Joined: 5.Apr.2006
Status: offline

Hi, I'm new to Exchange and SBS management and I would like to ask for some help with an issue I have been having with a SBS Exchange server.

I have an existing server set up that is currently hosting about 15 users. I was asked to add an additional 5 users to the system so that they could log in to the file server and recieve email at the company domain through their existing Exchange server. I have added the new users and they are able to log into the network just fine. The problem I am having, however, is that when the new users launch Outlook and begin the set up process by entering the Exchange server info and their user name, they get an error that reads "The name could not be matched to a name in the address list."

I must be missing something because all the new users have been set up in the same manner as the current users. Is there an additional field someplace where their username has to be added so that the Exchange server knows they are to access their mailbox?

Can someone please help me out here.

Thanks,

-z

Post #: 1

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RE: Adding Users - 10.Apr.2006 4:44:50 PM

zenasprime

Posts: 11
Joined: 5.Apr.2006
Status: offline

Isn't there anyone out there that can help me with adding users?

(in reply to zenasprime)

Post #: 2

RE: Adding Users - 11.Apr.2006 8:24:56 PM

consultOz

Posts: 926
Joined: 11.Mar.2005
From: Virginia, USA
Status: offline

did you created MAIL boxes, for these users,
make a right click on one of the user, you have created and select Exchange task,
Click nex
Click
Create Mailbox
Next
next
Finish

Now your users, have mailboxes go to properties of this account and verify Exchange attributes
has been populated, and RUS(recepient update policy) has already stamp this user with a valid SMTP Proxy address.

after you verify this, go to outlook and try to set the user

Cheers,
oz

_____________________________

Regards,
Oz Casey Dedeal
MVP (Exchange)
MCITP (EMA),MCITP (EA), MCITP (SA),
MCSE 2003 M+ S+, MCDST
Security+, Project+ ,Server+
http://smtp25.blogspot.com (Blog)
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(in reply to zenasprime)

Post #: 3

RE: Adding Users - 12.Apr.2006 1:16:04 AM

zenasprime

Posts: 11
Joined: 5.Apr.2006
Status: offline

Let me see if I can give that a try. Thanks! Keep your fingers crossed...

(in reply to consultOz)

Post #: 4

RE: Adding Users - 19.Apr.2006 8:37:10 PM

zenasprime

Posts: 11
Joined: 5.Apr.2006
Status: offline

Okay I gave your suggestion a try. Unfortunately, when I right clicked on the user and selected Exchange task, I was not presented with an option to "create mailbox". There was, however, an option to delete the mailbox, which lead me to believe that they were already created. I then tried to restart the Exchange server and eventually the RUS(?) but the users were still unable to connect to their mailbox. In the end, I rebooted the computer. After the reboot, users were now able to connect to their mailbox. There was one unnerving moment during the reboot process where I was presented with a warning that some services didn't start up properly and the logs show a number of critical errors. Fortunately, everything seems to be working so I left it at that. I would like to investigate these erros at some point in the future but I dont want to screw too much with a machine that is in use.

Thanks for the help.

-z

(in reply to consultOz)

Post #: 5