Cannot access Public Folders in OWA (Full Version)

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SUSANVV -> Cannot access Public Folders in OWA (13.Apr.2006 6:50:06 PM)

OWA works fine except that Public folders cannot be accessed. A second login appears stating that I could not be logged on. Public folders are accessable from Outlook 2000. What do I have set wrong? TIA for any help.

Sue Van



Henrik Walther -> RE: Cannot access Public Folders in OWA (13.Apr.2006 9:49:14 PM)

How are the authentication settings configured on the Public virtual directory?



SUSANVV -> RE: Cannot access Public Folders in OWA (13.Apr.2006 10:21:19 PM)

Thanks for the reply. It is set to Windows Integrated Authentication only. It works from Outlook but not from OWA.
TIA for your help.

Sue Van



Henrik Walther -> RE: Cannot access Public Folders in OWA (13.Apr.2006 10:26:01 PM)

Try to enable Basic authentication as well.



SUSANVV -> RE: Cannot access Public Folders in OWA (13.Apr.2006 10:43:06 PM)

I did that. Now I get the following  "HTTP1.1 503 Service Unavailable".
TIA again.

Sue



Henrik Walther -> RE: Cannot access Public Folders in OWA (14.Apr.2006 9:14:21 AM)

You might  want to do an IISRESET from the command prompt afterwards (just in case).



SUSANVV -> RE: Cannot access Public Folders in OWA (14.Apr.2006 2:24:46 PM)

If that is the same as doing a Restart on the IIS administration services from the services.msc then I did that also. Same error message.

TIA for any ideas on what is wrong.

Sue Van



leederbyshire -> RE: Cannot access Public Folders in OWA (14.Apr.2006 8:37:55 PM)

How many Exchange servers do you have?  Do you have a Front-End server that you use for OWA?

How are you accessing your PFs using OWA?  Do you open normal OWA, and click on the 'Public Folders' button, or do you go direct to http://servername/Public ?  Do you get the same result using both of these access methods?



SUSANVV -> RE: Cannot access Public Folders in OWA (15.Apr.2006 4:09:18 AM)

Hi Lee,
    Thanks for your reply. One Exchange 2003 server on Windows 2003. No Front-End server. Neither way of accessing the Public folders works. Yes, we get the same results either way. Either way the login screen reappears stating that I could not be logged on and to try my name and password again. OWA works fine for the regular mail folders.

Thanks again.

Sue Van



leederbyshire -> RE: Cannot access Public Folders in OWA (15.Apr.2006 11:59:41 AM)

I would have a look in IIS Manager, and compare all the settings on all of the pages of your 'Exchange' Virtual Directory, and the 'Public' one.  The only thing that should be different is that the \\.\Backofficestorage\ path should be slightly different.  Can you see if there is anything else that is different?



SUSANVV -> RE: Cannot access Public Folders in OWA (16.Apr.2006 1:47:25 AM)

Hi again Lee,
    I have checked both over in IIS and except for the path differences (MBX and Public) they are identical. When I log on I now get the HTTP1.1 503 Service Not Available which every way I access the folders. Both are set to require SSL and both are set to Basic authentication. Would restarting the IIS Admin service change anything?

Thanks again for your help.

Sue Van



leederbyshire -> RE: Cannot access Public Folders in OWA (16.Apr.2006 1:59:55 AM)

S'always worth a try, when the network's quiet.  Sometimes it helps, sometimes it doesn't - it depends what's causing the problem.  It's like a reboot - sometimes it fixes a problem that can't be explained.



SUSANVV -> RE: Cannot access Public Folders in OWA (16.Apr.2006 3:27:51 AM)

So much for that theory. I am seeing scary fixes like .dll problems posted elsewhere including on Microsoft. If you can think of anything else, please let me know. I am going to try the same thing with my server at home so it will be a little less scary.

Thanks again.



leederbyshire -> RE: Cannot access Public Folders in OWA (16.Apr.2006 11:49:17 AM)

Have you tried the Exchange Best Practices Analyzer?  That is meant to reveal the cause of some PF 503 errors:

http://www.microsoft.com/technet/prodtechnol/exchange/Analyzer/5f154158-46ca-4941-a2f2-9b7670b5f934.mspx




SUSANVV -> RE: Cannot access Public Folders in OWA (17.Apr.2006 7:21:18 PM)

Hi again,
    No I haven't but I am downloading it now. I did notice, however, that when you right click on the top public folder and select Properties, that Automatically Generate Exchange Views is NOT enabled and is greyed out. Is this significant? I will try the Analuzer after hours.

Thanks again.

Sue Van



leederbyshire -> RE: Cannot access Public Folders in OWA (17.Apr.2006 9:19:11 PM)

Mine's greyed-out, too - probaby because it's the root, and a bit special.  I think it's only not greyed-out for folders that you are the Owner of.



SUSANVV -> RE: Cannot access Public Folders in OWA (17.Apr.2006 9:26:29 PM)

Thanks for your reply. Should Automatically Generate Exchange Views be enabled?

Sue Van



leederbyshire -> RE: Cannot access Public Folders in OWA (17.Apr.2006 9:38:30 PM)

It is enabled on all my folders that aren't greyed-out.  I don't know what it does, though.



de.blackman -> RE: Cannot access Public Folders in OWA (18.Apr.2006 1:41:48 AM)

found a couple of articles which I hope could help you out.

840182 You receive the "HTTP 1.1/ 503 Service is no longer available" error message when users try to access Exchange 2000 public folders by using Outlook Web Access
http://support.microsoft.com/default.aspx?scid=kb;EN-US;840182
823159 How to troubleshoot the "503 Service Unavailable" error message in Outlook Web Access in Exchange Server 2003
http://support.microsoft.com/default.aspx?scid=kb;EN-US;823159



SUSANVV -> RE: Cannot access Public Folders in OWA (18.Apr.2006 2:49:32 AM)

Hi,
  I appreciate the help. We are using Exchange 2003 and there is nothing like the Apps Mapping. As for the article for Exchange 2003 the only one it could be is the 259 characters in a path. I downloaded the program to check but I will run it tomorrow. Public folders work fine through Outlook but not through OWA which makes it seem like an IIS problem.

TIA for any other ideas.

Sue Van



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