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Losing Emails!

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Losing Emails! - 6.Jul.2006 2:32:21 AM   
mattyb_53

 

Posts: 14
Joined: 6.Jul.2006
Status: offline
Hey all, I got a big problem.

I have users who are losing emails and Im not sure where to go to fix the problem. Basically, when they are in the office they can see their messages on the server as you'd both want and expect.

When the users go home they prefer to check their emails through outlook rather than OWA (dont ask me why).

When they do this from home they see their emails but when they get to the office and log in there, they cannot see their emails. Its as if the emails are downloaded to their PC's at home and stay there.

Is there a setting in Exchange that I can alter to keep a copy on the server? Ive looked through outlook and cannot find such a setting. The users are connecting through a VPN and not POP or IMAP.

HELP!
Post #: 1
RE: Losing Emails! - 6.Jul.2006 7:02:42 AM   
fazalmf

 

Posts: 8
Joined: 4.Jul.2006
Status: offline
Hi
 
Nothing can be done at server END; its a client side outlook issue, please check that end user configured any Rules to deliver all his message to Local PST, if so deleted those rules and also if necessary ask the user to re-configure his outlook profile ( @ home PC)( advice them to take PST backup before doing this).
 
Also user can get his deleted Mail from Recovery deleted Items ( dumpster-value needs to set at registry ) with in retention Period.
 
Thanks & Regards
Fazal Feroze

(in reply to mattyb_53)
Post #: 2

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