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Exchange not working, Help

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Exchange not working, Help - 8.Sep.2006 2:06:45 AM   
dc1693

 

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The only thing that seems to be working is outgoing mail.  Internal e-mail is not working and incoming is not working.
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RE: Exchange not working, Help - 8.Sep.2006 12:01:48 PM   
pjhutch

 

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Any errors in the Event logs, have you checked DNS settings, Host and MX records? Recpient Policies?
Have you tried DCDiag, NetDiag and the SMTPDiag tools?

(in reply to dc1693)
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RE: Exchange not working, Help - 8.Sep.2006 3:27:00 PM   
uemurad

 

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Please include some additional details.

Are you getting NDRs for inbound messages?  for internal messages?
Have you checked your queues?
Have you tested telnetting to port 25 from the outside?  from the inside?
How many Exchange servers do you have?
Does internal mail fail between mailboxes on the same server?
Is this a new installation, or was this working previously?
Have you made any changes to your environment recently?

_____________________________

Regards,

Dean T. Uemura
Microsoft MVP - Exchange (2007-2011)
exchangeguy.blogspot.com
uemurad@yahoo.com

(in reply to dc1693)
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RE: Exchange not working, Help - 8.Sep.2006 4:06:49 PM   
dc1693

 

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This is a new installation.  It is the only exchange server.  When I telnet 24.236.203.60 25 I get a blank screen for about 2 minutes and then it goes back to the commad prompt.  Is there a place in Exchange 2003 where I need put in the location of the MX record?

(in reply to dc1693)
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RE: Exchange not working, Help - 8.Sep.2006 5:40:40 PM   
uemurad

 

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Is that the address of your Exchange server, or some other device?

_____________________________

Regards,

Dean T. Uemura
Microsoft MVP - Exchange (2007-2011)
exchangeguy.blogspot.com
uemurad@yahoo.com

(in reply to dc1693)
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RE: Exchange not working, Help - 8.Sep.2006 6:17:04 PM   
dc1693

 

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That is the static public IP.  It is the router gateway.

(in reply to uemurad)
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RE: Exchange not working, Help - 8.Sep.2006 6:50:27 PM   
uemurad

 

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What does the router/firewall do with the SMTP traffic?  Can you see the traffic heading to the Exchange Server (or whatever the next messaging hop is)?

_____________________________

Regards,

Dean T. Uemura
Microsoft MVP - Exchange (2007-2011)
exchangeguy.blogspot.com
uemurad@yahoo.com

(in reply to dc1693)
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RE: Exchange not working, Help - 8.Sep.2006 6:59:37 PM   
dc1693

 

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I do not know how to check that.  I do know that when you send E-mail from the outside, you get a response from my server.  The reason I know this is because I have alternate e-mail address in some of my user accounts.  IE karla@gunlakecommunitychurch.org is here outside e-mail.  In the internal system it is kvanotteren@gunlakecommunitychurch.org.  When the error comes back to my yahhoo account the e-mail is sent to the first address and the failure to deliver address is the second address and there is no way that yahoo would know that one.  So it looks like it gets to a point and then fails.

Dan

(in reply to dc1693)
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RE: Exchange not working, Help - 8.Sep.2006 7:04:19 PM   
de.blackman

 

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Can you post the NDR message you are receiving please?

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(in reply to dc1693)
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RE: Exchange not working, Help - 11.Sep.2006 7:10:43 PM   
Killerbe

 

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Joined: 15.Apr.2006
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it seems pretty obvious why you can't telnet your server.

This is because you use the ip adress of your router, this does not forward smtp traffic to your exchange server.
You have to configure your router to accept incomming smtp traffic and forward it to your Exchange server.
Probebly you can configure your router by telnet ussing the default port (23).

However, this does not explain why internal smtp traffic isn't working. For this we need more information regarding the set-up of your client/server? configuration.
I think you configured the clients to use the router address as the smtp server, you have to use the internal address of the server in order to sent and recieve mail.

_____________________________

MCSE+M - MCSA+M

(in reply to de.blackman)
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