OMA -active sync encountered a problem on the server support code:0x85010014 (Full Version)

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feedmetwinkies -> OMA -active sync encountered a problem on the server support code:0x85010014 (18.Oct.2006 10:55:12 AM)

Good morning,

Let me start by saying this was working a week ago and we moved our corporate office and now it isn't.  We have a cisco pix with a static inside outside forwarder for all smtp traffic and then we have a inside outside forwarder for our front end server hosting OWA and OMA, they point to information stores on our backend server.  Outlook webaccess is working fine.  If I go to https://server\oma it works- We have 6 PDA's 6700's and none of them are synchronizing now so I don't think it is the devices.  Can anyone give me an idea of what they think the issue might be? 



leederbyshire -> RE: OMA -active sync encountered a problem on the server support code:0x85010014 (18.Oct.2006 11:12:51 AM)

Do you require SSL on your OWA installation?  That breaks A/S and requires a workaround.

There are some other suggestions here:
http://www.pocketpcfaq.com/faqs/activesync/exchange_errors.php



feedmetwinkies -> RE: OMA -active sync encountered a problem on the server support code:0x85010014 (18.Oct.2006 11:40:20 AM)

This is how I have things setup-
Default site-
Authentication methods -
Enable anonymous access is checked- with the ISS service account
and Intergrated Windows authentication checked-
For secure connections we have a registered certificate-

OMA - Authentication method is basic authentication-
Active sync basic authentication enabled-
Again it was working until we moved our office so I am kind of lost.



leederbyshire -> RE: OMA -active sync encountered a problem on the server support code:0x85010014 (18.Oct.2006 11:46:01 AM)

Have a look at the Virtual Directory named 'Exchange'.  Do you have SSL required on that?



feedmetwinkies -> RE: OMA -active sync encountered a problem on the server support code:0x85010014 (18.Oct.2006 11:48:09 AM)

Yes I have ssl required- and using basic authentication-



leederbyshire -> RE: OMA -active sync encountered a problem on the server support code:0x85010014 (18.Oct.2006 11:54:35 AM)

Requiring SSL on the Exchange VDir is what is breaking your A/S and OMA - they can only use plain HTTP to access it (Exchange is not just the OWA VDir - it is also used to access the Exchange Store using WebDAV).  You will need to remove the SSL requirement on Exchange, make sure that OMA and A/S now work okay, create a second VDir for OMA and A/S using this http://support.microsoft.com/kb/817379 , and then re-enable the SSL requirement on Exchange.



feedmetwinkies -> RE: OMA -active sync encountered a problem on the server support code:0x85010014 (18.Oct.2006 12:38:34 PM)

I unchecked it- From the exchange virtual directory- and as I said I have an exchange front end server- so that article doesn't really help 8(



leederbyshire -> RE: OMA -active sync encountered a problem on the server support code:0x85010014 (19.Oct.2006 8:40:38 AM)

Ah, I forgot about the FE/BE setup.  In that case - it is the Back-end Exchange VDir that needs checking.  I assume that it doesn't have SSL required (otherwise OWA would work, either), but can you also check that it has both Basic and Integrated auth enabled.



woodsrc -> RE: OMA -active sync encountered a problem on the server support code:0x85010014 (11.Aug.2008 11:42:29 AM)

If we already have the Active Sync vdir and the OMA vdir, by unckecking the SSL requirement, but not the exchange vdir ssl requirement, will the phones start synchronizing?



leederbyshire -> RE: OMA -active sync encountered a problem on the server support code:0x85010014 (11.Aug.2008 12:16:03 PM)

OMA and A/S will want to talk to the BE Exchange VDir on port 80, so SSL on Exchange is okay on the FE, but not the BE.



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