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RE: more than just OWA... - 9.Feb.2007 10:23:13 AM

uemurad

Posts: 5471
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What does Message Tracking say if you search the FE for messages destined to the PF?

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Dean T. Uemura
Microsoft MVP - Exchange
exchangeguy.blogspot.com
uemurad@yahoo.com

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Post #: 21

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RE: more than just OWA... - 9.Feb.2007 10:36:16 AM

mia450r

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Joined: 28.Jun.2006
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Ok, I checked that last night, and again just now.... kinda weird findings...

When I use Msg Tracking (on FE) to look for the message, specifying exactly who sent it, the FE server, and the public folder email addr as the receiver (all are underlined / identified), and within a large 6-hour time window.... it doesnt find the message.

Then, if I go into the Local Delivery Queue on the FE, open details on the message stuck in there, and copy the message ID .....

....and paste that message ID in the Msg Tracker's MSG ID field, clear the other fields, except keeping the FE in the server field.... only THEN does it find the message. Details:

SMTP:Message Delivered Locally to email@company.com
SMTP:Message Scheduled to Retry Local Delivery
repeat about 30 times....

-m

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Post #: 22

RE: more than just OWA... - 9.Feb.2007 10:43:50 AM

uemurad

Posts: 5471
Joined: 7.Jan.2004
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This thread is getting long enough to be hard to scroll through. Did I ever ask you to try sending a message to the PF internally? In other words, in Outlook, address a message to the SMTP address of the PF and see what happens?

_____________________________

Regards,

Dean T. Uemura
Microsoft MVP - Exchange
exchangeguy.blogspot.com
uemurad@yahoo.com

(in reply to mia450r)

Post #: 23

RE: more than just OWA... - 9.Feb.2007 10:50:16 AM

mia450r

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Joined: 28.Jun.2006
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Sorry.... welcome to the wall that I've been smacking my head against!

Ok.... regarding your last question, I think this may be relavent:
- my clients communicate with the BE server, not the FE, reasoning...
- the BE is on an internal, corp network
- the FE is on the DMZ

So, yes, sending an internal email from my Outlook to the email address of the PF, immediately delivers. But I dont think the FE server is part of that loop.

Do you want me to try to point my Outlook client at the FE or something?

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Post #: 24

RE: more than just OWA... - 9.Feb.2007 11:01:31 AM

mia450r

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Joined: 28.Jun.2006
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Even tho I am almost certain all necessary FW ports were open between the FE and the DC's, I am seeing this (and other similar DSAccess) errors in the event log on the FE:

Event 2114
MSExchangeDSAccess
Process INETINFO.EXE Topology Discovery Failed, error 0xfffffffff

related?

< Message edited by mia450r -- 9.Feb.2007 11:13:22 AM >

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Post #: 25

RE: more than just OWA... - 9.Feb.2007 11:13:24 AM

uemurad

Posts: 5471
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From: California, USA
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I don't know if you could tell, but at this point (actually started a little while back) I'm not sure what the problem is. You are witnessing my troubleshooting thought-process in action. Apologies in advance if things get ugly :-) It's like what's said about watching sausages being made (avoid it at all costs)...

That you are able to send internally tells me the PF is okay. I'm trying to think of a reason why your FE doesn't deliver the message to the BE when it's destined for a PF, but does manage to get mailbox traffic through.

On your FE, open up the ESM. Expand Folders/Public Folders. Are you able to see the PFs? If so, open the properties of the PF in question. On the E-mail Addresses tab, does the SMTP address appear? On the Permissions tab, open Client Permissions. Does Anonymous still say it has Contributor permissions? On the Replication tab, is only the BE listed?

_____________________________

Regards,

Dean T. Uemura
Microsoft MVP - Exchange
exchangeguy.blogspot.com
uemurad@yahoo.com

(in reply to mia450r)

Post #: 26

RE: more than just OWA... - 9.Feb.2007 11:19:39 AM

uemurad

Posts: 5471
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From: California, USA
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Your log entry could very well be related (I was typing up my last response when you sent this latest information). I think we are looking in the same direction.

_____________________________

Regards,

Dean T. Uemura
Microsoft MVP - Exchange
exchangeguy.blogspot.com
uemurad@yahoo.com

(in reply to mia450r)

Post #: 27

RE: more than just OWA... - 9.Feb.2007 11:20:24 AM

mia450r

Posts: 75
Joined: 28.Jun.2006
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Oh, no problem, I'm glad to see my troubleshooting ideas on all this are similar to your own, and, you have shown me a few trix I didnt use previously. I appreciate your sticking with me on it... just trying to avoid needing to call MS.

I actually answered that question on post #20 on page 1 of this lengthy thread(yikes!) ....

FYI....currently (I assume due to the DSAccess error messages I am seeing in the log) I am unable to open ESM on the FE server. This happened yesterday too. I am waiting for this to clear, so I can open it.........

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Post #: 28

RE: more than just OWA... - 9.Feb.2007 11:31:41 AM

uemurad

Posts: 5471
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From: California, USA
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While you are doing that, are you familiar with the Best Practices Analyzer and the Troubleshooting Assistant from Microsoft? I suggest that you schedule periodic BPA execution, and that each time you check the download site because Microsoft does update it with new tests.

http://www.microsoft.com/technet/prodtechnol/exchange/downloads/2003/tools.mspx

Other cool things there as well. Have a look...

_____________________________

Regards,

Dean T. Uemura
Microsoft MVP - Exchange
exchangeguy.blogspot.com
uemurad@yahoo.com

(in reply to mia450r)

Post #: 29

RE: more than just OWA... - 9.Feb.2007 11:36:21 AM

mia450r

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Good call. Running BPA on the site now.

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Post #: 30

RE: more than just OWA... - 9.Feb.2007 1:02:22 PM

mia450r

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Nothing ground-breaking.

I'm running in circles... thanks for your help, Dean.

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Post #: 31

RE: more than just OWA... - 10.Feb.2007 3:19:54 PM

uemurad

Posts: 5471
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From: California, USA
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I did some searching on the 2114 error and came up with the following list. Don't take action on any of them even if you are certain it applies. Rather, use the information to decide if any of them are close, or if they give you a clue to what the cause might be. I have not tested nor verified any of this information - I'd hate to have the problem made worse by blindly following a path.

http://support.microsoft.com/default.aspx?scid=kb;en-us;275554
http://support.microsoft.com/default.aspx?scid=kb;en-us;919089
http://support.microsoft.com/default.aspx?scid=kb;en-us;823722
http://www.microsoft.com/technet/support/ee/transform.aspx?ProdName=Exchange&ProdVer=6.5.6940.0&EvtID=2114&EvtSrc=MSExchangeDSAccess&LCID=1033

Other notes include:

"No Domain Controllers could be located for Directory Access. "

"an older version of GFI Mail Essentials caused the problem. After we uninstalled it, the Exchange Server worked again."

"Check that the "Exchange servers" group has the rights to "manage audit and security logs". On a working DC, go to Start -> Programs -> Admin tools -> Domain controller security -> Local settings -> User Rights and find the manage audit and security logs option. Add the group if necessary."

"- Error code: 0x8007077F - This means that no site/subnet has been defined for the Exchange server. Check the IP address of the Exchange server, define a subnet in Active Directory, and assign that subnet to the proper site"

_____________________________

Regards,

Dean T. Uemura
Microsoft MVP - Exchange
exchangeguy.blogspot.com
uemurad@yahoo.com

(in reply to mia450r)

Post #: 32

RE: more than just OWA... - 12.Feb.2007 9:09:04 AM

mia450r

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Joined: 28.Jun.2006
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Thanks Dean...

I finally found the problem.

With the initial setup of the FE server, I was unable to delete the Public Folder. I could dismount it, and I could manually delete the db and tmp files, but it would NOT let me delete it through System Manager, no matter what I tried. So, I assumed that was good enough, left dismounted. Wrong.

For grins, I enabled the PF store, and low and behold, mail was delivered to the PF on the BE server. So, I searched and discovered you have to delete the PF store using adsiedit. All of the MS documentation I was using made no mention of deleting the store that way. Nice.

So, once I used that to nuke it, replicated the change between the DCs.... poof. Folder gone, and all mail was forwarding to the BE.

Again, thank you for all of your troubleshooting help, MUCH appreciated. I learned alot from what you suggested....

m

< Message edited by mia450r -- 12.Feb.2007 9:12:09 AM >

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Post #: 33

RE: more than just OWA... - 12.Feb.2007 9:15:19 AM

uemurad

Posts: 5471
Joined: 7.Jan.2004
From: California, USA
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Nicely done! Thanks for letting me know the outcome. I'll file that one away in my bag of troubleshooting tricks - there's always something new to learn!

_____________________________

Regards,

Dean T. Uemura
Microsoft MVP - Exchange
exchangeguy.blogspot.com
uemurad@yahoo.com

(in reply to mia450r)

Post #: 34