Info store mount issues (Full Version)

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chrisb2812 -> Info store mount issues (27.Feb.2007 4:55:40 AM)

OK guys and gals, this is a good one for all of you. I have raised this issue with Microsoft and yet they have not managed to come up with an answer so i am hoping that maybe someone out there in the wide community may have seen this before.

Basically any new information stores which we create can not be mounted, exisitng information stores are fine. I have attempted to create them in new storage groups, and also in current storage groups but to no avail.

On attempting to mount we get the good old traditional c1041724 error message which is common when they do not mount. We also get the following event error messages:

Event Type:       Error
Event Source:    MSExchangeIS
Event Category: General
Event ID:           9546
Date:                12/02/2007
Time:                12:07:21
User:                N/A
Computer:         WILSVR500
Description:
Failed to create the Event Registration Mailbox for Database Second Storage Group\SG2 1st Private Info Store. Error - 0xbf69.





 
 
Event Type:       Error
Event Source:    MSExchangeIS
Event Category: General
Event ID:           9519
Date:                12/02/2007
Time:                12:07:21
User:                N/A
Computer:         WILSVR500
Description:
Error 0x80004005 starting database "Second Storage Group\SG2 1st Private Info Store" on the Microsoft Exchange Information Store.
<NULL>.





 
 
Event Type:       Error
Event Source:    MSExchangeIS
Event Category: General
Event ID:           9518
Date:                12/02/2007
Time:                12:07:21
User:                N/A
Computer:         WILSVR500
Description:
Error 0x80004005 starting Storage Group /DC=UK/DC=MIL/DC=R/DC=ARMY/CN=CONFIGURATION/CN=SERVICES/CN=MICROSOFT EXCHANGE/CN=ARMY/CN=ADMINISTRATIVE GROUPS/CN=FIRST ADMINISTRATIVE GROUP/CN=SERVERS/CN=WILSVR500/CN=INFORMATIONSTORE/CN=SECOND STORAGE GROUP on the Microsoft Exchange Information Store.
MDB failed to start.




 
The 9519 message does not always appear!
 
We are running on a 2000 AD with pure exchange 2000.
 
About 6 months ago a new info store was created and mounted fine, so it must be something that has changed since then. But no one is sure what change/s could have caused this.
 
We do have a network which holds in excess of 90 exchange servers, the situation is the same with all servers, and we have even attempted building a new server onto the domain which still exhibits the same problem.
 
As further info, the edb and stm files for the info store do not even get created.
 
Public stores do not appear to be effected, but obviously we can not create a new public store without having to create a new public store tree, which change management would get upset with!
 
I am waiting to here back as to whether or not the public store on the newly built server works ok.



jassyca -> RE: Info store mount issues (27.Feb.2007 6:43:44 PM)

You've already talked to Microsoft, you say? Hmm.. then I suppose it would be silly to ask you if your Exchange server is Exchange Standard or Exchange Enterprise.



chrisb2812 -> RE: Info store mount issues (28.Feb.2007 6:30:29 AM)

If it's of any use, all our exchange servers are running enterprise!



uemurad -> RE: Info store mount issues (28.Feb.2007 9:43:23 AM)

Per Microsoft:
quote:

Details
Product: Exchange
ID: 9546
Source: MSExchangeIS
Version: 6.5.6940.0
Component: Microsoft Exchange Information Store
Message: Failed to create the Event Registration Mailbox for Database <name>. Error - <error code>.
  
Explanation
This event indicates that Exchange was unable to create the Event Registration Mailbox for the named database. The Error code may vary.
A System Mailbox object that is created for this mailbox store may already exist in the System Objects container in Active Directory. Only one System Mailbox object can exist for each mailbox store.
   
User Action
Ensure that no System Mailbox exists for the named database in the System Objects container. Click the following link for details:


Also, did you already read through the following?

Cannot Mount Database and Event ID 9546 Occurs
http://support.microsoft.com/default.aspx?scid=kb;en-us;271339
Event ID 9175, 9546, 9519 Messages Occur When Mailbox Store Fails to Mount
http://support.microsoft.com/default.aspx?scid=kb;en-us;274534



chrisb2812 -> RE: Info store mount issues (1.Mar.2007 10:12:57 AM)

Thank you for your post Uemurad, had previously checked the System Mailbox object issue. It does not exist for any of the stores we can not mount (new stores).

The SMTP address templates do not use any of the % inputs stated in KB271339, KB274534 is actually the same as the quoted text in your post.

As a further note i can assure eveyone that this is not a Group Policy issue acting on the servers as we have now been down the route of building a test server in an OU which has no group policies assigned and any inheritance is blocked of group policies also, and we could not mount the Info Store.

I am in communication with PSS at Microsoft so hopefully we will have an answer soon.........



kreck -> RE: Info store mount issues (30.Jun.2008 9:23:17 PM)

I am experiencing the same exact issue and have checked everything mentioned in Microsoft's KB.

I know the last post was over a year ago, but was there any resolution to this issue?

Thanks in advance.

Brian Kreck



Exchange_Geek -> RE: Info store mount issues (6.Jul.2008 1:11:12 AM)

Any updates on these issues - does any one still require help OR the issues have been resolved. Incase, you guys have found solution - please post the information here.



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