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GoldenDog -> RE: Why does OWA 2007 show sent messages in the Outbox? (10.Jul.2007 2:49:46 AM)
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Known issue, got the answer from PSS today:
I would like to let you know that that we do have a known issue that the
e-mails stuck in Outlook Outbox while those e-mails have already be
delivered successfully. This is caused by the UDP traffic which is for
updating the Outbox folder view is blocked by the Windows Firewall or other
firewall on the client computer.
However, when accessing the mailbox via OWA, OWA directly contact the
Mailbox server to retrieve the data in the mailbox. Therefore, this
behavior may occur if the corresponding mailbox is corrupted.
Based on the current situation, I suggest we perform the following steps to
troubleshoot the issue:
If only some users encounter this behavior, I suggest we rebuild mailboxes
for those users. Here are the instructions:
Rebuild mailbox
==============
1. Log on the mailbox in Outlook, export the existing data to the .pst file
as a backup.
2. Disable and remove the mailbox by running the following cmdlets in
Exchange Management Shell:
Disable-Mailbox <user's e-mail address>
$Temp = Get-MailboxStatistics | Where {$_.DisplayName -eq '<display name of
the user object>'}
Remove-Mailbox -Database <server name>\<database name>
-StoreMailboxIdentity $Temp.MailboxGuid
Note: Please replace the <database name> with the name of the database
where the user's mailbox is stored.
3. Then, please create a new mailbox in Exchange Management Console. Here
are the detailed steps:
- Open Exchange Management Console.
- Highlight Mailbox under the "Recipient Configuration" node.
- In the Actions pane, click "New Mailbox".
- Select "User Mailbox" and click Next.
- Select "Existing user" and click Browse.
- Select the user whose mailbox is removed in Step 2 and click OK.
- Click Next and follow the on-screen instructions to complete the wizard.
4. Access this mailbox via Outlook, import the data in the .pst files to
the Exchange mailbox.
5. Please send some e-mails in Outlook.
6. Log on OWA and verify whether any e-mails are stuck in the OWA Outbox.
For detailed instruction on how to export and import .pst files, please
refer to the following KB article:
How to manage .pst files in Outlook 2002 and in Outlook 2003
http://support.microsoft.com/kb/287070
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