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Help and Support service not running
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Help and Support service not running - 16.May2007 8:26:23 AM
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Exch2003
Posts: 102
Joined: 5.Feb.2007
Status: offline
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Hello Anyone,
When I go into Manage Your Server and then click on 'More Tools', it gives me an error message. It says that Windows cannot open Help and Support because a system service is not running.
It says to fix the problem, start the service named 'Help and Support'.
When I go into Services, there is no such service name listed.
Does anyone know what to do when this message comes up? I would like get in there and see all the neat tools there are to better manage my Exchange Server.
Please help!
Thanks so much. :-)
Lena
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RE: Help and Support service not running - 16.May2007 9:47:01 AM
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uemurad
Posts: 8232
Joined: 7.Jan.2004
From: California, USA
Status: offline
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The service is HELPSVC.EXE. I'm searching now for where this gets installed and how to reinstall. If I find anything, I'll let you know.
_____________________________
Regards,
Dean T. Uemura
Microsoft MVP - Exchange (2007-2011)
exchangeguy.blogspot.com
uemurad@yahoo.com
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RE: Help and Support service not running - 16.May2007 11:25:19 AM
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pjhutch
Posts: 3578
Joined: 21.Jul.2001
From: W Yorks, England
Status: offline
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To fix this issue, try this:
1. Open a command prompt.
2. Navigate to %windir%\PCHealth\HelpCtr\Binaries
3. Run “start /w helpsvc /svchost netsvcs /regserver /install”
4. Once this command completes the Help and Support service should now appear in services.msc
5. Start the Help and Support service
_____________________________
Peter Hutchison MCP
Exchange Administrator
University of Huddersfield
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RE: Help and Support service not running... - 16.May2007 9:23:14 PM
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uemurad
Posts: 8232
Joined: 7.Jan.2004
From: California, USA
Status: offline
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Lena,
quote:
Would one of you know how to set the Event Viewer in Exchange so it will show which user (administrator) logs in and who does what to the server.
I don't know off the top of my head - I'll try to find out.
quote:
How do I check to see what rights I have as an Exchange Administrator?
First, you need to be able to view the Security tab in the System Manager (ESM).
How to enable the Security tab for the organization object in Exchange 2000 and in Exchange 2003
http://support.microsoft.com/kb/264733
Next, in the ESM open the properties of your Exchange Organization and view the Security page. Click on Advanced, select your name or the group to which you belong in the list, and click Edit.
_____________________________
Regards,
Dean T. Uemura
Microsoft MVP - Exchange (2007-2011)
exchangeguy.blogspot.com
uemurad@yahoo.com
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RE: Help and Support service not running... - 17.May2007 4:05:12 AM
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pjhutch
Posts: 3578
Joined: 21.Jul.2001
From: W Yorks, England
Status: offline
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You can configure auditing using Secpol.msc or gpedit.msc in
Security Settings, Local Policies, Audit Policy
and enable Audit account logon audit and Audit logon events.
For account changes you need to enable Audit account management on the server and the DC(s) as well.
_____________________________
Peter Hutchison MCP
Exchange Administrator
University of Huddersfield
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RE: Help and Support service not running - 24.Mar.2009 3:17:51 PM
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jsteele
Posts: 2
Joined: 24.Mar.2009
Status: offline
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Hello
I have followed these directions (below) when I get to #2 I am told it is not a recognized as an internalor external command, operable program or batch file.
Can someone help thank you
jsteele
pjhutch
Trusted Source
Posts: 3091
Joined: 21.Jul.2001
From: W Yorks, England
Status: offline To fix this issue, try this:
1. Open a command prompt.
2. Navigate to %windir%\PCHealth\HelpCtr\Binaries
3. Run “start /w helpsvc /svchost netsvcs /regserver /install”
4. Once this command completes the Help and Support service should now appear in services.msc
5. Start the Help and Support service
_____________________________
Peter Hutchison MCP
Exchange Administrator
University of Huddersfield
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RE: Help and Support service not running - 25.Mar.2009 4:33:30 AM
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pjhutch
Posts: 3578
Joined: 21.Jul.2001
From: W Yorks, England
Status: offline
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Sorry #2 should be:
CD %windir%\PCHealth\HelpCtr\Binaries
Number #5 should be:
NET START helpsvc
_____________________________
Peter Hutchison MCP
Exchange Administrator
University of Huddersfield
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RE: Help and Support service not running - 25.Mar.2009 10:08:41 AM
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jsteele
Posts: 2
Joined: 24.Mar.2009
Status: offline
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Hello again
Thank you for your quick reply to my problem . after doing the corrections to #2 & 5 all seemed well untill I clicked on Help and Support rather than the old message I got nothing it did state after those correction in the cmd window that everything was running could this have something to with missing PCHealth Thank you
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