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Users cannot see email they have received from outside the domain

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Users cannot see email they have received from outside ... - 1.Jun.2007 11:38:59 PM   


Posts: 3
Joined: 1.Jun.2007
Status: offline
Ive got a tough one that I just cannot figure out. Let me know your thoughts.
Our users (too include myself) cannot see email that I am receiving from "outside" of my domain from Outlook and/or OWA. However, I can send and receive mail "within" my domain without any problems whatsoever. I can also send email outside my domain and people are getting my messages. When they reply to the message, or even send new messages to any of my users, I can watch the traffic go through the firewall and I can see it being delivered to my back-end exchange server - and to make matters worse, the mailbox count in ESM "total items" increments with each new message. When I look at my server queues everything has a green circle with a check box in it - so nothing is hanging either.

So you probably want to know the details of my network. I have a Windows 2003 domain (with a couple of DC's) and a back-end Exchange 2003 server. I removed the front-end exchange server from the network to narrow down the problem. I also removed the antivirus software for fear that it was filtering messages and not giving them to me. I even thought that maybe it was an Outlook (2003) issue so I started using OWA but that didn't help either. So needless to say, I have absolutely no idea what is causing this...other than maybe this was caused by some attempts from our new entry to mid-level system administrator to use EXMERGE and then either hosed permissions, active directory, DNS or all of the above. I know permissions where changed some where along the line to determine if that was why EXMERGE wouldn't import the PST's into users mailboxes.

It's almost as if users only have enough permissions to see/read messages from within their domain but do not have the proper access/permissions to see email items that arrive from outside their domain. It's literally like the exchange server has split itself into two pieces and we're only allowed to view the messages in our inbox that came from "within" my domain but not the emails that came from "outside" of my domain. I have a bunch of various error messages from event viewer that I'll list below. I'll be honest, I have not gone through all of them thoroughly yet...but I plan to over the weekend because my email server must be up by Monday morning.

So here you go:
1024 - MSExchangeIS Public St
2103 - MSExchangeDSAccess
8252 - MSExchangeAL
8213 - MSExchangeFBPublish
1005 - MSExchangeSA
2104 - MSExchangeDSAccess
1022 - MSExchangeIS Mailbox
9548 - MSExchangeIS
326  - MSExchange Transport

Post #: 1
RE: Users cannot see email they have received from outs... - 2.Jun.2007 12:13:52 AM   


Posts: 8232
Joined: 7.Jan.2004
From: California, USA
Status: offline
Verify the messages are being delivered to your mailboxes by using Message Tracking.

Ensure that SELF has full mailbox permissions.

Here is some possible information about your errors - these may or may not apply, but they are worth looking at...

1024 - MSExchangeIS Public St
Event ID 1024: Unable to log on as <user> to the Public Folder Store\First Storage Group

2103 - MSExchangeDSAccess
XADM: Policytest Utility Returns 'Right NOT Found' Result

8252 - MSExchangeAL

8213 - MSExchangeFBPublish
Event 8213 appears in the Application log after you install Exchange Server 2003 or Exchange 2000 Server

1005 - MSExchangeSA
System Attendant does not start; Event 1005 Error c007054b
MSExchangeSA Does Not Start and Events 9001 and 1005 Are Logged

2104 - MSExchangeDSAccess

1022 - MSExchangeIS Mailbox
MSExchangeIS Mailbox Store Event ID 1022 Fills Up Application Log

9548 - MSExchangeIS
A hotfix is available to modify the way that Exchange Server 2003 handles a disabled Active Directory user account that is associated with an Exchange Server 2003 mailbox
A hotfix is available to change the way that Exchange Server 2003 SP2 handles a disabled Active Directory user account that is associated with an Exchange Server 2003 mailbox
You cannot move or log on to an Exchange resource mailbox

326 MSExchange Transport
Messages remain in the local delivery queue because of a disconnected SMTP mailbox
The MTA Stacks service may not start on computers that are running Exchange 2000 Server Service Pack 2 (SP2) or later service packs, or Exchange Server 2003



Dean T. Uemura
Microsoft MVP - Exchange (2007-2011)

(in reply to cdhansen10)
Post #: 2

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