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same domain emails lost
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same domain emails lost - 11.Jun.2007 4:12:56 PM
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Rdiaz
Posts: 6
Joined: 21.Mar.2007
Status: offline
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My users can not send interoffice emails or (a@xxx.com to b@xxx.com)
however, they can recieve emails from our secondary domain flawlessly (a@xxx.com to b@yyy.com)
any ideas where to start looking?
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RE: same domain emails lost - 11.Jun.2007 4:54:40 PM
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uemurad
Posts: 5574
Joined: 7.Jan.2004
From: California, USA
Status: offline
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Check Message Tracking to determine what is happening to the message
Check the queues
Are you getting NDRs? What do they say?
_____________________________
Regards,
Dean T. Uemura
Microsoft MVP - Exchange
exchangeguy.blogspot.com
uemurad@yahoo.com
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RE: same domain emails lost - 12.Jun.2007 10:20:44 AM
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Rdiaz
Posts: 6
Joined: 21.Mar.2007
Status: offline
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thanks uemurad,
Tracking came back with nothing
Queues are clear
and what is the NDR (sorry for sounding like a newb)
thanks again for the help
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RE: same domain emails lost - 12.Jun.2007 10:32:30 AM
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uemurad
Posts: 5574
Joined: 7.Jan.2004
From: California, USA
Status: offline
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quote:
sorry for sounding like a newb Not your fault. Sometimes I throw out shorthand and abbreviations without thinking.
NDR = Non-Delivery Report. Also known as a "bounce" message.
If Message Tracking does not show the message, are you confirming that the message actually left the sending mailbox? Does it appear in a@xxx.com's Sent Items folder? What happens if "A" sends using Outlook Web (OWA) instead? What about using Outlook in non-cache mode?
Question - do users "A" and "B" have their mailboxes on the same mailbox server?
_____________________________
Regards,
Dean T. Uemura
Microsoft MVP - Exchange
exchangeguy.blogspot.com
uemurad@yahoo.com
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RE: same domain emails lost - 12.Jun.2007 11:37:28 AM
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Rdiaz
Posts: 6
Joined: 21.Mar.2007
Status: offline
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quote:
ORIGINAL: uemurad
Question - do users "A" and "B" have their mailboxes on the same mailbox server?
yes, they do. is that bad?
also give me a sec to look into what you asked for.
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RE: same domain emails lost - 12.Jun.2007 1:23:53 PM
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muszyngr
Posts: 11
Joined: 17.Jun.2005
From: Sacramento, CA
Status: offline
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Are you sure that Message Tracking is turned on? Don't mean to sound insulting, just trying to help.
In Exchange System Manager right click on your server and go to Properties, you should see a check box for Enable message tracking.
Also what does your Application event log say. Are there any errors in there that can help.
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RE: same domain emails lost - 12.Jun.2007 3:56:51 PM
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uemurad
Posts: 5574
Joined: 7.Jan.2004
From: California, USA
Status: offline
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quote:
yes, they do. is that bad? No, not bad. I just wanted to see if there was an additional connection and place to check for the messages.
_____________________________
Regards,
Dean T. Uemura
Microsoft MVP - Exchange
exchangeguy.blogspot.com
uemurad@yahoo.com
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RE: same domain emails lost - 9.Aug.2007 2:31:55 PM
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cterreforte
Posts: 89
Joined: 9.Aug.2007
Status: offline
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I'm the assistant for RDiaz and we're still having the same problem. I did everything you said, but still not working. We can receive messages, but when we send them they are not getting to the recipient and we are not getting any NDR.
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RE: same domain emails lost - 9.Aug.2007 3:45:45 PM
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uemurad
Posts: 5574
Joined: 7.Jan.2004
From: California, USA
Status: offline
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Let's take a step backwards. Confirm the following is happening in your environment:
1. The sender never receives an NDR
2. The queues are empty after a message is sent
Do this - check System Manager (ESM), and note the item count on any particular mailbox. Send a message to that mailbox and refresh the view. Does it increment?
Please confirm Message Tracking is enabled. For any message that does get through, can you view the tracking information?
_____________________________
Regards,
Dean T. Uemura
Microsoft MVP - Exchange
exchangeguy.blogspot.com
uemurad@yahoo.com
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RE: same domain emails lost - 9.Aug.2007 4:48:23 PM
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cterreforte
Posts: 89
Joined: 9.Aug.2007
Status: offline
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no messages get through yet i see them in the message tracker and we don't receive an ndr
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RE: same domain emails lost - 9.Aug.2007 5:27:38 PM
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uemurad
Posts: 5574
Joined: 7.Jan.2004
From: California, USA
Status: offline
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What does Message Tracking say? Are the messages delivered to the appropriate mailbox?
_____________________________
Regards,
Dean T. Uemura
Microsoft MVP - Exchange
exchangeguy.blogspot.com
uemurad@yahoo.com
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RE: same domain emails lost - 10.Aug.2007 9:34:49 AM
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cterreforte
Posts: 89
Joined: 9.Aug.2007
Status: offline
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The message tracker says
report generated internally
smtp store driver: message submitted from store
smtp store driver submitted message to MTA
unroutable report discarded
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RE: same domain emails lost - 10.Aug.2007 9:53:33 AM
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uemurad
Posts: 5574
Joined: 7.Jan.2004
From: California, USA
Status: offline
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When you create a message in Outlook, type in the SMTP address and click Check Names. Does it get replaced with the AD display name?
Follow the instructions in this article:
http://exchangeguy.blogspot.com/2007/06/using-telnet-to-simulate-server.html
Replace "fqdn" with your server name in the Telnet command line.
Let me know what happens
_____________________________
Regards,
Dean T. Uemura
Microsoft MVP - Exchange
exchangeguy.blogspot.com
uemurad@yahoo.com
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RE: same domain emails lost - 10.Aug.2007 2:17:17 PM
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cterreforte
Posts: 89
Joined: 9.Aug.2007
Status: offline
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yes...the name comes up...and i'm looking at the link...i will get back to oyu
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RE: same domain emails lost - 10.Aug.2007 2:42:10 PM
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cterreforte
Posts: 89
Joined: 9.Aug.2007
Status: offline
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I tried using telnet and we still didn't receive any messages
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RE: same domain emails lost - 10.Aug.2007 3:13:41 PM
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uemurad
Posts: 5574
Joined: 7.Jan.2004
From: California, USA
Status: offline
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Interesting... Did you receive OK responses for every one of the SMTP commands during the Telnet session?
_____________________________
Regards,
Dean T. Uemura
Microsoft MVP - Exchange
exchangeguy.blogspot.com
uemurad@yahoo.com
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RE: same domain emails lost - 13.Aug.2007 9:04:35 AM
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cterreforte
Posts: 89
Joined: 9.Aug.2007
Status: offline
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I tried that microsoft link and it didn't help at all.
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RE: same domain emails lost - 13.Aug.2007 9:40:33 AM
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cterreforte
Posts: 89
Joined: 9.Aug.2007
Status: offline
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i figured out what my problem was and the only resolution is to reinstall Exchange. Now, when i do a reinstall, will i lose all of my data?
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RE: same domain emails lost - 13.Aug.2007 10:46:43 AM
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uemurad
Posts: 5574
Joined: 7.Jan.2004
From: California, USA
Status: offline
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How did you figure out what the problem was?
Where did you get the resolution requiring the reinstall and what exactly did it say?
_____________________________
Regards,
Dean T. Uemura
Microsoft MVP - Exchange
exchangeguy.blogspot.com
uemurad@yahoo.com
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