same domain emails lost (Full Version)

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Rdiaz -> same domain emails lost (11.Jun.2007 4:12:56 PM)

My users can not send interoffice emails or (a@xxx.com to b@xxx.com)

however, they can recieve emails from our secondary domain flawlessly (a@xxx.com to b@yyy.com)

any ideas where to start looking?



uemurad -> RE: same domain emails lost (11.Jun.2007 4:54:40 PM)

Check Message Tracking to determine what is happening to the message
Check the queues
Are you getting NDRs?  What do they say?



Rdiaz -> RE: same domain emails lost (12.Jun.2007 10:20:44 AM)

thanks uemurad,

Tracking came back with nothing
Queues are clear
and what is the NDR (sorry for sounding like a newb)

thanks again for the help



uemurad -> RE: same domain emails lost (12.Jun.2007 10:32:30 AM)

quote:

sorry for sounding like a newb
Not your fault.  Sometimes I throw out shorthand and abbreviations without thinking.
NDR = Non-Delivery Report.  Also known as a "bounce" message.

If Message Tracking does not show the message, are you confirming that the message actually left the sending mailbox?  Does it appear in a@xxx.com's Sent Items folder?  What happens if "A" sends using Outlook Web (OWA) instead?  What about using Outlook in non-cache mode?

Question - do users "A" and "B" have their mailboxes on the same mailbox server?



Rdiaz -> RE: same domain emails lost (12.Jun.2007 11:37:28 AM)

quote:

ORIGINAL: uemurad

Question - do users "A" and "B" have their mailboxes on the same mailbox server?


yes, they do. is that bad?

also give me a sec to look into what you asked for.



muszyngr -> RE: same domain emails lost (12.Jun.2007 1:23:53 PM)

Are you sure that Message Tracking is turned on?  Don't mean to sound insulting, just trying to help.

In Exchange System Manager right click on your server and go to Properties, you should see a check box for Enable message tracking.

Also what does your Application event log say.  Are there any errors in there that can help.



uemurad -> RE: same domain emails lost (12.Jun.2007 3:56:51 PM)

quote:

yes, they do. is that bad?
No, not bad.  I just wanted to see if there was an additional connection and place to check for the messages.



cterreforte -> RE: same domain emails lost (9.Aug.2007 2:31:55 PM)

I'm the assistant for RDiaz and we're still having the same problem. I did everything you said, but still not working. We can receive messages, but when we send them they are not getting to the recipient and we are not getting any NDR.



uemurad -> RE: same domain emails lost (9.Aug.2007 3:45:45 PM)

Let's take a step backwards.  Confirm the following is happening in your environment:
1.  The sender never receives an NDR
2.  The queues are empty after a message is sent

Do this - check System Manager (ESM), and note the item count on any particular mailbox.  Send a message to that mailbox and refresh the view.  Does it increment?

Please confirm Message Tracking is enabled.  For any message that does get through, can you view the tracking information?



cterreforte -> RE: same domain emails lost (9.Aug.2007 4:48:23 PM)

no messages get through yet i see them in the message tracker and we don't receive an ndr



uemurad -> RE: same domain emails lost (9.Aug.2007 5:27:38 PM)

What does Message Tracking say?  Are the messages delivered to the appropriate mailbox?



cterreforte -> RE: same domain emails lost (10.Aug.2007 9:34:49 AM)

The message tracker says

report generated internally
smtp store driver: message submitted from store
smtp store driver submitted message to MTA
unroutable report discarded



uemurad -> RE: same domain emails lost (10.Aug.2007 9:53:33 AM)

When you create a message in Outlook, type in the SMTP address and click Check Names.  Does it get replaced with the AD display name?

Follow the instructions in this article:
http://exchangeguy.blogspot.com/2007/06/using-telnet-to-simulate-server.html
Replace "fqdn" with your server name in the Telnet command line.

Let me know what happens



cterreforte -> RE: same domain emails lost (10.Aug.2007 2:17:17 PM)

yes...the name comes up...and i'm looking at the link...i will get back to oyu



cterreforte -> RE: same domain emails lost (10.Aug.2007 2:42:10 PM)

I tried using telnet and we still didn't receive any messages



uemurad -> RE: same domain emails lost (10.Aug.2007 3:13:41 PM)

Interesting...  Did you receive OK responses for every one of the SMTP commands during the Telnet session?



cterreforte -> RE: same domain emails lost (10.Aug.2007 3:18:46 PM)

that's correct, I've also tried this:
http://support.microsoft.com/kb/277770



cterreforte -> RE: same domain emails lost (13.Aug.2007 9:04:35 AM)

I tried that microsoft link and it didn't help at all.



cterreforte -> RE: same domain emails lost (13.Aug.2007 9:40:33 AM)

i figured out what my problem was and the only resolution is to reinstall Exchange. Now, when i do a reinstall, will i lose all of my data?



uemurad -> RE: same domain emails lost (13.Aug.2007 10:46:43 AM)

How did you figure out what the problem was?
Where did you get the resolution requiring the reinstall and what exactly did it say?



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