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Unknown SMTP Issue/Transport Service not running -RESOLVED

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Unknown SMTP Issue/Transport Service not running -RESOLVED - 26.Jun.2007 7:12:26 PM

Posts: 9
Joined: 29.Mar.2007
Status: offline

EDIT:
For future reference I will post my solution towards my problem here, so that anyone else that stubles into the same nightmare can have a swift and hopefully seccessful solution.

My initial problem was that the Microsoft Exchange Transport Service did not start after a ordinary reboot of my MS Exchange 2007 STD EDT Server, running on a Windows 2003 R2 64-bit STD.EDT. OS.
When starting the service manually, it would run for 5-10 seconds, and then shutdown again by itself. The event Id logged in the Application log was:

Event Type: Information
Event Source: MSExchangeTransport
Event Category: (6)
Event ID: 7001
Date:  27.06.2007
Time:  14:19:06
User:  N/A
Computer: MX
Description:
The description for Event ID ( 7001 ) in Source ( MSExchangeTransport ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Microsoft.Exchange.Transport.TransportComponentLoadFailedException: Loading of component 'AD Configuration Readers' failed. ---> Microsoft.Exchange.Transport.TransportComponentLoadFailedException: The transport component 'SequentialTransportComponent' couldn't be loaded successfully. ---> Microsoft.Exchange.Transport.TransportComponentLoadFailedException: Loading of component 'TransportSettingsConfigLoader' failed. ---> Microsoft.Exchange.Transport.TransportComponentLoadFailedException: The Transport Settings configuration couldn't be found.
at Microsoft.Exchange.Transport.GlobalConfigurationBase`2.Start()
at Microsoft.Exchange.Transport.SequentialTransportComponent.<>c__DisplayClass2.<Load>b__0()
at Microsoft.Exchange.Data.Directory.ADNotificationAdapter.RunADOperation(ADOperation adOperation, Int32 retryCount)
at Microsoft.Exchange.Data.Directory.ADNotificationAdapter.TryRunADOperation(ADOperation adOperation, Int32 retryCount)
at Microsoft.Exchange.Transport.SequentialTransportComponent.Load()
--- End of inner exception stack trace ---
at Microsoft.Exchange.Transport.SequentialTransportComponent.Load()
at Microsoft.Exchange.Transport.ParallelTransportComponent.<>c__DisplayClass2.<OnLoadChild>b__0()
at Microsoft.Exchange.Data.Directory.ADNotificationAdapter.RunADOperation(ADOperation adOperation, Int32 retryCount)
at Microsoft.Exchange.Data.Directory.ADNotificationAdapter.TryRunADOperation(ADOperation adOperation, Int32 retryCount)
at Microsoft.Exchange.Transport.ParallelTransportComponent.OnLoadChild(Object state)
--- End of inner exception stack trace ---
at Microsoft.Exchange.Transport.ParallelTransportComponent.Load()
at Microsoft.Exchange.Transport.SequentialTransportComponent.<>c__DisplayClass2.<Load>b__0()
at Microsoft.Exchange.Data.Directory.ADNotificationAdapter.RunADOperation(ADOperation adOperation, Int32 retryCount)
at Microsoft.Exchange.Data.Directory.ADNotificationAdapter.TryRunADOperation(ADOperation adOperation, Int32 retryCount)
at Microsoft.Exchange.Transport.SequentialTransportComponent.Load()
--- End of inner exception stack trace ---
at Microsoft.Exchange.Transport.SequentialTransportComponent.Load()
at Microsoft.Exchange.Transport.Components.Activate().

Followed by Event ID's
Event Type: Information
Event Source: MSExchange TransportService
Event Category: ProcessManager
Event ID: 1022
Date:  27.06.2007
Time:  14:19:06
User:  N/A
Computer: MX
Description:
Worker process with process ID 5332 requested the service to be stopped.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

And

Event Type: Information
Event Source: MSExchange TransportService
Event Category: ProcessManager
Event ID: 1002
Date:  27.06.2007
Time:  14:19:06
User:  N/A
Computer: MX
Description:
The service is trying to stop.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Initially this did not make any sence at all, and I am now pretty sure that there can be possibly more than one reason for this issue to occour, but in my case here's what was wrong.

Using the Powershell I ran the command get-TransportConfig.
This resulted in the following errormsg's:
[PS] C:\>get-transportconfig
ClearCategories                : True
GenerateCopyOfDSNFor           : {5.4.8, 5.4.6, 5.4.4, 5.2.4, 5.2.0, 5.1.4}
InternalSMTPServers            : {}
JournalingReportNdrTo          : <>
MaxDumpsterSizePerStorageGroup : 600MB
MaxDumpsterTime                : 7.00:00:00
MaxReceiveSize                 : unlimited
MaxRecipientEnvelopeLimit      : unlimited
MaxSendSize                    : unlimited
TLSReceiveDomainSecureList     : {}
TLSSendDomainSecureList        : {}
VerifySecureSubmitEnabled      : False
VoicemailJournalingEnabled     : True
Xexch50Enabled                 : True
WARNING: Object Transport Settings has been corrupted and it is in an
inconsistent state. The following validation errors have been encountered:
WARNING: MaxSendSize(50GB) is out of range: [0KB,2097151KB].
WARNING: MaxReceiveSize(50GB) is out of range: [0KB,2097151KB].

As you can see, theese values is quite enormous, and I asure you that I have not set theese myself. Initially i had Max Send and MaxReceive set to 30MB for my organization, and nothing has been changed to couse this value to change, other than a reboot after a Windows Update.

So, how to resolve the issue?

i have spent several hours on the phone with a very nice representative of Microsoft Support, and we have tried so many things that you wouldnt believe it.
Short summary of nonworking solution for our case:

We followed: http://technet.microsoft.com/en-us/library/aa998836.aspx to configure the send and receive connectors back to 20Mb
Set-SendConnector "Connection to Contoso.com" -MaxMessageSize 20MB
Did the same for the receive connector(s)
Checked with: Get-receiveconnector | fl *size
Then we still had the same error when typing in Exchange management Shell: Get-TransportConfig

I tought the value had to come from a higher level in the AD structure.
So while waiting for the elevation technitian to call me back I went to ADSIEdit and changed the following values:
1.�Services\Microsoft Exchange\CN=Organization\CN=Transport Settings->properties->Attribute:SubmissionContentLength
This value is not set by default, I changed it to 20MB (20480).
2�.services\Microsoft Exchange\CN=Organization->properties->Attribute:DelivContLength
This value is not set by default, I changed it to 20MB (20480)

And what do you know.
I had a running Transport service again.

Now how this value og 50GB came into AD, I dont know.
But if you should encounter similar problems, I hope this might resolve it for you.

My thanks go out to Mr. Dronkers @ MS for his valuable support in resolving this issue.

Regards
OK

< Message edited by OK -- 27.Jun.2007 2:17:25 PM >

Post #: 1

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RE: Unknown SMTP Issue/Transport Service not running -R... - 1.Jul.2007 12:07:43 PM

Postoptics

Posts: 3
Joined: 12.Jan.2007
Status: offline

I had almost exactly the same problem today - except with a currupt accepted domain policy that could not be deleted from the powershell or the GUI.

Thanks do much for taking the time to post this, you pointed me in the right direction and saved my life on a Sunday afternoon!

(in reply to OK)

Post #: 2