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NDR Sent but Why?

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NDR Sent but Why? - 20.Nov.2007 7:32:38 AM   


Posts: 2
Joined: 20.Nov.2007
Status: offline
I have a customer who keeps receiving the below NDR
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:
SMTP error from remote mail server after end of data:
host myisp.com [xxx.xxx.xx.xxx]: 554 Unable to process
msg.1195552525.594425.30323 - error: recipient:
Me@MyCompany.co.uk failed, reason:
xxx.xxx.xxx.xxx failed after I sent the message. Remote host said:
554 Transaction failed
I have been advised to activate full logging,
so I did and I can see an entry in the logs against the customer email address but the only thing that looks different to emails that are coming through is in the cs-method column there is no DATA but what does it mean? or how can do i interperate the logs.
EHLO host1.myisp.com
MAIL  customer@HisCompany.com

RCPT Me@MyCompany.com
QUIT  host1.myisp.com
EHLO host2.myisp.com
MAIL  customer@HisCompany.com
RCPT Me@MyCompany.com
QUIT  host2.myisp.com

Help Please?

< Message edited by Dazza -- 20.Nov.2007 7:38:48 AM >
Post #: 1
RE: NDR Sent but Why? - 28.Nov.2007 8:06:40 AM   


Posts: 2
Joined: 20.Nov.2007
Status: offline
looking into this problem further I found that on the Virtual SMTP Server >General> Advanced tab there was screen with TCP25 Filter enabled. After disabling the filter I found the emails came through OK.
I have enabled the filter to try and see why the server is rejecting the mail.
On the Global Settings Message Delivery Properties I have Archieved filter emails checked and found the emails sent to a Mailroot\Vsi\Filter file as a tmp file, which can be read in notepad etc.
I need to find out why the server was rejecting the email, as I have no filters enabled in  Filter messages that claim to be from the following senders.
Any help appreciated

(in reply to Dazza)
Post #: 2

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