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Problems with additional information store

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Problems with additional information store - 20.Nov.2007 12:32:20 PM   


Posts: 9
Joined: 20.Nov.2007
Status: offline
We are running Exchange 2003 Enterprise Edition SP2 on Windows Server 2003 Enterprise Edition. We already had 3 exchange servers in our First Administrative Group. One was the primary information store, another was strictly for Outlook Web Access and the third is strictly for doing Exchange journalling. For a front end server we use Ipswitch's IMail server product.

My problem comes with the addition of a 4th exchange server to the group. The fourth server is also running Exchange 2003 Ent. Ed. with Service Pack 2 on Windows Server 2003 Ent. Edition. I was able to get it to join the First Administrative Group just fine. I am able to move mailboxes to the information store using the Exchange System Admin software. Problem is that once the mailbox is on the new server, Outlook 2003 will not open the mail folder on the new server. I get the following error message: "The set of folders could not be opened.
This error usually appears if the OST or PST file you are using is:

Protected with file permissions
On a share on a server and the network is down

To correct this problem, store the OST or PST file on the local computer.
You may also want to run the scanost.exe and scanpst.exe tools to verify file integrity."

Figuring that the problem was a file permissions issue, I have gone to both the current main information store server and the new server to check permissions. I have gone through the AD groups and rights and both are set the same. I checked the security rights to the actual server hard drives and they seem to both be the same. I then went into the Exchange System Admin and checked the security settings on the 2 servers and information stores and both are set the same.

HELP?????  Where am I missing to look or is it something else.

Also emails sent to the mailbox after it was moved is being rejected and sent back to outside mailers as undeliverable.
Post #: 1
RE: Problems with additional information store - 28.Nov.2007 8:25:01 AM   


Posts: 3578
Joined: 21.Jul.2001
From: W Yorks, England
Status: offline
Open the Mail Control Panel on the client and delete the existing email profile, create a new profile and point to the new mailbox. It should remove any remaining settings for Offline or Cached mailboxes.


Peter Hutchison MCP
Exchange Administrator
University of Huddersfield

(in reply to BigRedDogATL)
Post #: 2

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