lvbanker -> RE: Cannot receive email from hotmail (28.Nov.2007 6:30:41 PM)
Here was my canned response from Microsoft tech support. I just forwarded them the text of the bounce message, we'll see what's next.
Thank you for writing to Windows Live Hotmail Technical Support. My name is Benji and I understand that you cannot send a message to your office e-mail address from your XXX@hotmail.com account because of a bounce message although you can send a message from your other e-mail accounts. I can only imagine how inconvenient this may be for you and I understand how important it is to resolve your concern as soon as possible.
Whenever you send e-mail and you are taken to the sent message confirmation page, it means that your e-mail has been successfully transmitted from the Windows Live Hotmail server to the server that stores your recipient's e-mail account. If your recipient did not receive your message, I suggest that you wait for at least 24 hours and check if you will receive a bounce message. If you do not receive a bounce message in less than 24 hours, the problem could be due to any of the following scenarios:
- The recipient has an account setting that might be preventing receipt of your message
- The recipient's e-mail server is busy and is not accepting requests to send e-mail.
- The recipient's domain is blocking the Windows Live Hotmail domain
- The recipient's domain or Internet Service Provider (ISP) might have subscribed to a service that blocks Hotmail IP addresses
In order for us to fully investigate on this issue, we suggest that you do the following:
1. Send test messages to your recipient at different times of the day. This is to eliminate the possibility of Internet traffic affecting delivery of your messages.
2. Try sending new messages. If you have previously received a message from your recipient, try replying to that message and have your recipient check if he would be able to receive your e-mail.
3. Contact the administrator of the domain to which you cannot send e-mail. The domain appears after the @ symbol in the recipient's e-mail address. The domain may be blocking all incoming e-mail messages, or the incoming e-mail server may be too busy to receive new requests.
If you receive a bounce message, please provide us a copy of it with the error messages. This would help us investigate your issue further. Here are the steps on how to extract the error message inside a bounce message:
1. Open the bounce message you have received
2. Click the "details00000.txt" (or similar file) attachment that you will see in the header
3. Click the "Save" button in the "File Download" dialogue box
4. Choose a location for the file then save it
5. Open the file you have downloaded
6. Copy the contents in your reply to this message
We appreciate your continued support as we strive to provide you with the highest quality service available. Thank you for using Windows Live Hotmail.
Windows Live Hotmail Technical Support