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Saving sent items in shared mailbox

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Saving sent items in shared mailbox - 24.Jan.2008 10:26:12 PM   
nathard

 

Posts: 6
Joined: 24.Jan.2008
Status: offline 		Hi,

Is it possible to automatically save sent items in a shared users sent items folder?
at the moment when our users reply to mail in the shared users inbox the sent mail goes into the users sent items rather than the shared users sent items.

I know a rule can be created to move/copy the users sent mail to the shared users sent items, but is it possible to do this without using rules? 
Post #: 1
RE: Saving sent items in shared mailbox - 24.Jan.2008 10:34:53 PM   
uemurad

 

Posts: 5471
Joined: 7.Jan.2004
From: California, USA
Status: offline 		No.  By design, the outbound item goes into the Sent Items folder of the primary mailbox configured in the Outlook profile regardless of the sending address.

_____________________________

Regards,

Dean T. Uemura
Microsoft MVP - Exchange
exchangeguy.blogspot.com
uemurad@yahoo.com

(in reply to nathard)
Post #: 2
RE: Saving sent items in shared mailbox - 29.Jan.2008 8:20:19 AM   
adrian.jfl

 

Posts: 2
Joined: 29.Jan.2008
Status: offline 		Hi Uemurad,

Along the same thread, can you please make your
recommendation for this scenario:

I have an office with 25 staff split over 4 departments.
Each member of each department have access to a shared
inbox for their department and respond to emails that
fall under their expertise.

How do we set it all up so that each user can see all
the emails that have been sent? At the moment they are
just stored locally and anything solution involving
filter rules or BCCs just seems a bit clumsy.

I imagine this is pretty common enviroment among support
teams and call centers etc. What's the prescribed solution
here?

Thanks,
Adrian.

< Message edited by adrian.jfl -- 29.Jan.2008 8:24:27 AM >

(in reply to uemurad)
Post #: 3
RE: Saving sent items in shared mailbox - 29.Jan.2008 9:29:16 AM   
paresh_md

 

Posts: 129
Joined: 12.Dec.2007
From: United Kingdom
Status: offline 		Hi,

You can delegate the group of users on shared mailbox's "Sent Items" folder. So every user of HR deparment will have Read permissions on Sent Items folder of the HR departments shared mailbox.

PD

_____________________________

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Systems

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Download from ExBPA.com

(in reply to adrian.jfl)
Post #: 4
RE: Saving sent items in shared mailbox - 30.Jan.2008 12:49:09 AM   
Victor Ivanidze

 

Posts: 284
Joined: 27.Nov.2001
Status: offline 		You can try to use this 3-rd party utility:
http://www.ivasoft.com/unisent.shtml

Regards,
Victor Ivanidze

(in reply to nathard)
Post #: 5
RE: Saving sent items in shared mailbox - 31.Jan.2008 9:19:50 AM   
adrian.jfl

 

Posts: 2
Joined: 29.Jan.2008
Status: offline 		Hi,

Thanks for your time. This 3rd party software
looks like the best solution so far - we'll
give that a go!

Regards,
Adrian.

(in reply to Victor Ivanidze)
Post #: 6
RE: Saving sent items in shared mailbox - 3.Feb.2008 8:45:50 PM   
nathard

 

Posts: 6
Joined: 24.Jan.2008
Status: offline 		Hello,

Thanks very much for the suggested tool it works great!
However can you suggest any cheaper or free alternatives?

-Nathan

(in reply to adrian.jfl)
Post #: 7
RE: Saving sent items in shared mailbox - 3.Feb.2008 9:10:23 PM   
nathard

 

Posts: 6
Joined: 24.Jan.2008
Status: offline 		Hello,

Thanks very much for the suggested tool it works great!
However can you suggest any cheaper or free alternatives?

-Nathan

(in reply to Victor Ivanidze)
Post #: 8

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