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Message transferred to ********* through SMTP

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Message transferred to ********* through SMTP - 25.Jan.2008 9:46:49 AM

NNENNA

Posts: 9
Joined: 25.Jan.2008
Status: offline

hi,

i have an application that sends out mails through a user account. but recently the mails sent out by this application does not get to the recipients except when manually sent (i mean using another user account).
from message tracking this is what i get:

SMTP: message submitted to advanced queuing
SMTP: started message submission to advance queue
smtp: message categorized and queued for routing
smtp: message routed and queued for remote delivery
smtp: started outbound transfer of message
smtp: message transferred to **************** through SMTP.

what could be wrong? is it my mail server or the recipient's. i cant seem to figure it out. please can someone profer a solution

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RE: Message transferred to ********* through SMTP - 25.Jan.2008 9:56:14 AM

uemurad

Posts: 8232
Joined: 7.Jan.2004
From: California, USA
Status: offline

The last line of your Message Tracking log indicates the message left Exchange. Next look at your SMTP log to see if the transmission succeeded or failed. You can also look in your queues to see if the message is retrying.

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Dean T. Uemura
Microsoft MVP - Exchange (2007-2011)
exchangeguy.blogspot.com
uemurad@yahoo.com

(in reply to NNENNA)

Post #: 2

RE: Message transferred to ********* through SMTP - 25.Jan.2008 10:59:43 AM

NNENNA

Posts: 9
Joined: 25.Jan.2008
Status: offline

smtp logging is not enabled on our smtp server also it is not on the queue to be retried.

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Post #: 3

RE: Message transferred to ********* through SMTP - 25.Jan.2008 11:24:07 AM

uemurad

Posts: 8232
Joined: 7.Jan.2004
From: California, USA
Status: offline

I suggest either enabling SMTP logging (at least long enough to help troubleshoot), downloading/running the Exchange Troubleshooting Assistant (ExTRA) from Microsoft, and/or testing connectivity using a Telnet session.

ExTRA:
http://www.microsoft.com/downloads/details.aspx?FamilyID=4bdc1d6b-de34-4f1c-aeba-fed1256caf9a&DisplayLang=en

Telnet instructions:
http://exchangeguy.blogspot.com/2007/06/using-telnet-to-simulate-server.html

_____________________________

Regards,

Dean T. Uemura
Microsoft MVP - Exchange (2007-2011)
exchangeguy.blogspot.com
uemurad@yahoo.com

(in reply to NNENNA)

Post #: 4

RE: Message transferred to ********* through SMTP - 25.Jan.2008 7:28:54 PM

Sembee

Posts: 4093
Joined: 17.Jan.2008
From: Somewhere near London, UK
Status: offline

This line:
smtp: message transferred to **************** through SMTP.

Means that the server the message was sent to was behind a Cisco PIX. Message tracking shows exactly what is in the SMTP banner. Therefore if the server says 220 Welcome
then message tracking would say
smtp: message transferred to Welcome through SMTP

My instinct is that the recipient server is blocking or dropping the messages, but while they have FIXUP SMTP enabled on their PIX you cannot know whether it is being delivered to their server correctly.
Is this happening with other recipients?

Simon.

_____________________________

Simon Butler,
Exchange MVP
Blog: http://blog.sembee.co.uk/
Web: http://www.amset.info/
In the UK? Hire me: http://www.sembee.co.uk/
Exchange Resources: http://exbpa.com/

(in reply to uemurad)

Post #: 5

RE: Message transferred to ********* through SMTP - 28.Jan.2008 8:25:59 AM

NNENNA

Posts: 9
Joined: 25.Jan.2008
Status: offline

hi sembee,

its just peculiar to this recipient. it is not the same for others

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Post #: 6

RE: Message transferred to ********* through SMTP - 28.Jan.2008 11:33:40 AM

Sembee

Posts: 4093
Joined: 17.Jan.2008
From: Somewhere near London, UK
Status: offline

If it is just this recipient then the PIX is the prime candidate as the cause of the problem. It is notorious for causing these issues. It is a problem with the FIXUP SMTP option on the PIX.
If the recipient will not turn off the FIXUP SMTP option then you will have to send email for that recipient via your ISP.

Simon.

_____________________________

Simon Butler,
Exchange MVP
Blog: http://blog.sembee.co.uk/
Web: http://www.amset.info/
In the UK? Hire me: http://www.sembee.co.uk/
Exchange Resources: http://exbpa.com/

(in reply to NNENNA)

Post #: 7