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Can send but not receive external mail!

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Can send but not receive external mail! - 24.Apr.2008 8:11:54 AM   
barryjwilks

 

Posts: 1
Joined: 24.Apr.2008
Status: offline
Hi there, sure this is an old issue to most of you. I have a user who can send emails to external sources but not receive anything other than internal mail. Her settings in Outlook 2003 are fine and this happens when she logs onto any machine. This seems to have happened over-night without any system changes occuring.
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RE: Can send but not receive external mail! - 24.Apr.2008 11:03:28 AM   
uemurad

 

Posts: 8232
Joined: 7.Jan.2004
From: California, USA
Status: offline
Send a test message to her from the outside (from yahoo or gmail) and see if you get a "bounce".  If it doesn't clarify the situation to you, post it here.

If you don't get a "bounce" (a.k.a. NDR, a.k.a. Non-delivery Report), use Message Tracking in the Exchange System Manager (ESM) to see if Exchange is receiving the message, and if so what it is doing with it.

If you really want to dig in deep, you can use an outside system and telnet to your Exchange server via port 25 and manually create a message to that user to see the responses your server is sending back.
http://exchangeguy.blogspot.com/2007/06/using-telnet-to-simulate-server.html

_____________________________

Regards,

Dean T. Uemura
Microsoft MVP - Exchange (2007-2011)
exchangeguy.blogspot.com
uemurad@yahoo.com

(in reply to barryjwilks)
Post #: 2

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