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Cannot reply email with OWA with Windows Vista & IE7

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Cannot reply email with OWA with Windows Vista & IE7 - 26.May2008 4:53:58 AM   
magmemories

 

Posts: 11
Joined: 27.Nov.2005
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Hi All,

we use exchange 2003 under windows 2003 environment.  all of our users cannot use the reply email when he use OWA on IE7 under Windows Vista platform.

Can someone help for this?
Post #: 1
RE: Cannot reply email with OWA with Windows Vista & IE7 - 27.May2008 1:33:08 PM   
jcain003

 

Posts: 12
Joined: 26.Apr.2007
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This should be the answer you are looking for.

http://support.microsoft.com/kb/911829

If it's not let me know and I can look some more for you.

(in reply to magmemories)
Post #: 2
RE: Cannot reply email with OWA with Windows Vista & IE7 - 28.May2008 2:13:16 AM   
magmemories

 

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Joined: 27.Nov.2005
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thxs. but the problem still could not be solved.

Remarks
there are no any error message but the body part is cross and lock (could not input anything).

(in reply to jcain003)
Post #: 3
RE: Cannot reply email with OWA with Windows Vista & IE7 - 28.May2008 9:10:01 AM   
mdwasim

 

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Hello,

You need to apply hotfix you can find details on
http://www.microsoft.com/downloads/details.aspx?FamilyId=5BC06E8A-08EB-4976-BC68-A03EBE3A2552&displaylang=en

Hope this will solve your problem.

Thanks.

(in reply to magmemories)
Post #: 4
RE: Cannot reply email with OWA with Windows Vista & IE7 - 1.Jun.2008 10:04:33 PM   
magmemories

 

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Joined: 27.Nov.2005
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prob solve.

Thxs

(in reply to mdwasim)
Post #: 5
RE: Cannot reply email with OWA with Windows Vista & IE7 - 1.Jun.2008 10:26:44 PM   
jcain003

 

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What was the solution?

(in reply to magmemories)
Post #: 6
RE: Cannot reply email with OWA with Windows Vista & IE7 - 2.Jun.2008 9:35:28 AM   
magmemories

 

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Joined: 27.Nov.2005
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I go to the download site that mdwasim provided and download the related hotfix (KB 911829) and executed it.

But, one minor prob.
1. restarting is requested after executed the installation.

After restarting, the infomation store cannot start start automatic. You need to restart it manual.

So, I suggest do the backup first before the above.




(in reply to jcain003)
Post #: 7
RE: Cannot reply email with OWA with Windows Vista & IE7 - 10.Jul.2008 8:16:24 AM   
jhyzy

 

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Joined: 21.May2003
From: Buffalo, NY, USA
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Have you encountered any problems with non vista users after the hotfix?  Most of our OWA users do not have vista, and we have many that sych their smartphones as well.  I would hate to mess up what is already working for the majority of our employees, just so a couple of them that have vista can access.  Thanks for any and all input

(in reply to magmemories)
Post #: 8
RE: Cannot reply email with OWA with Windows Vista & IE7 - 10.Jul.2008 7:28:28 PM   
Sembee

 

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From: Somewhere near London, UK
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The fix isn't for VISTA, it is for IE7. If you have Microsoft Update enabled then it would have been pushed to your server months ago and causes no problems at all. OWA is fully backwards compatible, it adds to the configuration - it doesn't take it away.

Simon.

_____________________________

Simon Butler,
Exchange MVP
Blog: http://blog.sembee.co.uk/
Web: http://www.amset.info/
In the UK? Hire me: http://www.sembee.co.uk/
Exchange Resources: http://exbpa.com/

(in reply to jhyzy)
Post #: 9
RE: Cannot reply email with OWA with Windows Vista & IE7 - 11.Jul.2008 1:46:31 AM   
mzakir

 

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Thanks buddy !!!

_____________________________

Thanks & Regards,
Malek Zakir
MCP,MCSA,DCH

(in reply to mdwasim)
Post #: 10
RE: Cannot reply email with OWA with Windows Vista & IE7 - 11.Jul.2008 7:57:41 AM   
jhyzy

 

Posts: 16
Joined: 21.May2003
From: Buffalo, NY, USA
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I have users using ie 7 outside of vista  (on XP machines)that have not encountered the problems this hot fix addresses, so I don't see how microsoft contends it is an ie 7 issue. Since this is a "hotfix" from microsoft, I don't think that it is sent via automatic updates.  My question still stands, has anyone encountered issues after applying the hotfix?

(in reply to mzakir)
Post #: 11
RE: Cannot reply email with OWA with Windows Vista & IE7 - 11.Jul.2008 8:05:39 AM   
Exchange_Geek

 

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The reason for releasing the fix is specified in the same link.

quote:



In Microsoft Windows Vista, the Dynamic HTML Editing ActiveX control is being removed from the Internet Explorer browser. As a result, there is functionality missing that Microsoft Exchange 2003 Outlook Web Access relies on. This update replaces that deprecated functionality on the Microsoft Exchange 2003 servers so that Microsoft Exchange 2003 Outlook Web Access continues to function smoothly.


(in reply to jhyzy)
Post #: 12
RE: Cannot reply email with OWA with Windows Vista & IE7 - 11.Jul.2008 8:09:15 AM   
Exchange_Geek

 

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Can some one facing the problem please upload the screenshot of the error.
Also, whats common to all these users who are facing this issue. ?
Are other mailboxes on the same store facing same problem ?

(in reply to Exchange_Geek)
Post #: 13
RE: Cannot reply email with OWA with Windows Vista & IE7 - 11.Jul.2008 8:25:59 AM   
jhyzy

 

Posts: 16
Joined: 21.May2003
From: Buffalo, NY, USA
Status: offline
There really is no error, the issue common to all is  Vista.  Users either can not send email because the message box is a red x or if they can compose a message (in my experience they can compose if they download the S/MIME control under OWA options) IE will crash upon hitting the send button, and the message is not sent

(in reply to Exchange_Geek)
Post #: 14
RE: Cannot reply email with OWA with Windows Vista & IE7 - 11.Jul.2008 8:37:56 AM   
Exchange_Geek

 

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http://www.ifoundafix.com/2008/03/03/getting-red-x-on-owa-vista-with-reply-and-new-emails/

http://msexchangeteam.com/archive/2006/10/23/429281.aspx

http://smtp25.blogspot.com/2007/08/owa-vista-red-x-on-reply-mails.html

http://mustech.net/2007/02/20/windows-vista-webmail-owa-fix-for-internet-explorer-7-five-step-fix




(in reply to jhyzy)
Post #: 15
RE: Cannot reply email with OWA with Windows Vista & IE7 - 11.Jul.2008 8:43:31 AM   
jhyzy

 

Posts: 16
Joined: 21.May2003
From: Buffalo, NY, USA
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Thanks,  I know the fix exists, my question is if anyone has experienced issues after applying it.  The vast majority of my users do not have issues as they do not have Vista, I do not want to screw up access to them just to appease a couple

(in reply to Exchange_Geek)
Post #: 16
RE: Cannot reply email with OWA with Windows Vista & IE7 - 11.Jul.2008 8:47:59 AM   
Exchange_Geek

 

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Joined: 31.Dec.2006
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I just enquired with few of my friends at MS - they stated that this has not caused any problems per se.

However, if you are that scared about playing around with it - take the pain to replicate the scenario on a lab environment as MNCs normally perform.

Googling through i did not find any forum which stated any problem started after installing this fix. Else, open a ticket with Microsoft PSS if you want to hear from the horse's mouth.

(in reply to jhyzy)
Post #: 17
RE: Cannot reply email with OWA with Windows Vista & IE7 - 11.Jul.2008 1:02:52 PM   
Sembee

 

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From: Somewhere near London, UK
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The update comes down with Automatic Updates if you are using WSUS or have enabled Microsoft Update (which updates all Microsoft products). I have been deploying the update on every server I touch since its release and have not seen any problems with it.

Obviously I cannot comment whether there is something about your specific environment that will cause a problem - a third party utility that is accessing OWA. That is why you test updates before you deploy them.

Simon.

_____________________________

Simon Butler,
Exchange MVP
Blog: http://blog.sembee.co.uk/
Web: http://www.amset.info/
In the UK? Hire me: http://www.sembee.co.uk/
Exchange Resources: http://exbpa.com/

(in reply to Exchange_Geek)
Post #: 18
RE: Cannot reply email with OWA with Windows Vista & IE7 - 11.Jul.2008 1:16:56 PM   
jhyzy

 

Posts: 16
Joined: 21.May2003
From: Buffalo, NY, USA
Status: offline
Thanks for all the input, unfortunately the company I work for does not have the budget to afford a lab environment to test these updates, which is the reason I came here to get other peoples input on their experience with the update

(in reply to Sembee)
Post #: 19
RE: Cannot reply email with OWA with Windows Vista & IE7 - 11.Jul.2008 1:40:04 PM   
Sembee

 

Posts: 4093
Joined: 17.Jan.2008
From: Somewhere near London, UK
Status: offline
Can't afford free?
My lab is a copy of VMWARE and a fast workstation with lots of space. The days of requiring lots of hardware are long gone. Most testing is now done in virtual machines.

Simon.

_____________________________

Simon Butler,
Exchange MVP
Blog: http://blog.sembee.co.uk/
Web: http://www.amset.info/
In the UK? Hire me: http://www.sembee.co.uk/
Exchange Resources: http://exbpa.com/

(in reply to jhyzy)
Post #: 20

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