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Message tracking tool - 31.Jul.2008 4:43:39 PM

meetoo

Posts: 64
Joined: 11.Jan.2008
Status: offline

What exactly is the point of the message tracking tool?

I have a user who stated that he did not receive an email from a specific external sender. I ran the tracker and it appears to have found the message, but I can't figure out how to read the output to determine what happened to the message.

I keep selecting parameters and it keeps taking me back to the parameter selection screen.

What am I missing?

Thanks

Post #: 1

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RE: Message tracking tool - 31.Jul.2008 9:37:53 PM

TXB2

Posts: 53
Joined: 20.Mar.2008
Status: offline

What it the event ID for the message? Also what is in the recipient status field?

(in reply to meetoo)

Post #: 2

RE: Message tracking tool - 1.Aug.2008 7:55:36 AM

meetoo

Posts: 64
Joined: 11.Jan.2008
Status: offline

There are 2 rows....

EventID on row 1 is RECEIVE
EventID on row 2 is DELIVER

Recipient status on both rows is blank

(in reply to TXB2)

Post #: 3

RE: Message tracking tool - 4.Aug.2008 1:14:03 AM

TXB2

Posts: 53
Joined: 20.Mar.2008
Status: offline

OK, so that confirms that the message was delivered successfully to the recipient's mailbox, according to the Storedriver. I would check the user's mailbox and perhaps look at the recover deleted items section. Perhaps it was deleted by mistake.

(in reply to meetoo)

Post #: 4