• RSS
  • Twitter
  • FaceBook

Exchange Server Forums

Forums | Register | Login | My Profile | Inbox | RSS RSS icon | My Subscription | My Forums | Address Book | Member List | Search | FAQ | Ticket List | Log Out

ExchangeIS service keeps stopping

Users viewing this topic: none

Logged in as: Guest
  Printable Version
All Forums >> [Microsoft Exchange 2003] >> Exchange 2003 SBS >> ExchangeIS service keeps stopping Page: [1]
Login
Message << Older Topic   Newer Topic >>
ExchangeIS service keeps stopping - 15.Aug.2008 3:22:38 PM   
Rob_Love

 

Posts: 6
Joined: 15.Aug.2008
Status: offline
For the last few days the exch store service seems to randomly stop. I am getting the following event logs, but so far I have not found anything very helpful on various tech forums.

I am trying to identify whether there's some user behaviour on the network that causes this or another service or something.

We have one MAC client using Entourage all the rest are XPP.

We've got ACT7 running on a SQL instance with failing security audits
The mail store mdb size is well under the R2 default limit, something like 5gb.

I am baffled and I can tell you I have better things to do than wait for it fail again and restart the service before I get an irrate client call :)

Here are the events:

Event Type: Error
Event Source: Microsoft Exchange Server
Event Category: None
Event ID: 1000
Computer: SERVER
Description:
Faulting application store.exe, version 6.5.7653.38, stamp 484e994d, faulting module msvcrt.dll, version 7.0.3790.3959, stamp 45d70b06, debug? 0, fault address 0x00038173.

And a bunch of errors caused by this one

Event Type: Error
Event Source: MSExchangeSA
Event Category: Monitoring
Event ID: 1005

Event Type: Error
Event Source: MSExchangeSA
Event Category: MAPI Session
Event ID: 9175

Event Type: Error
Event Source: MSExchangeFBPublish
Event Category: General
Event ID: 8197

Event Type: Error
Event Source: MSExchangeFBPublish
Event Category: General
Event ID: 8206

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1001
Description:
Fault bucket 854431666.

Any thoughts or questions?

Reagrds,
Rob
Post #: 1
RE: ExchangeIS service keeps stopping - 15.Aug.2008 4:12:26 PM   
jveldh

 

Posts: 2335
Joined: 12.Apr.2008
From: The Netherlands
Status: offline
Hi,

Are all updates installed for both Exchange and Windows. Also can you tell me if IE 7 is installed on the system ? This because this may cause issues.



_____________________________

Best regards,

Johan Veldhuis

Visit my Exchange blog

(in reply to Rob_Love)
Post #: 2
RE: ExchangeIS service keeps stopping - 15.Aug.2008 4:29:52 PM   
Rob_Love

 

Posts: 6
Joined: 15.Aug.2008
Status: offline
Hi Johan,

Yes IE7 - Version 7.0.5730.13

All updates except one fails to install - Security Update for SQL 2005 SP2 (KB948109)

I tried to install this update the night before the exchange problems started.

Thansk for replying.
Rob

(in reply to jveldh)
Post #: 3
RE: ExchangeIS service keeps stopping - 15.Aug.2008 4:37:33 PM   
jveldh

 

Posts: 2335
Joined: 12.Apr.2008
From: The Netherlands
Status: offline
Hi,

Can you remove IE 7 just to test, I read a few other posts which removing it solved the issue. I know it sounds strange.



_____________________________

Best regards,

Johan Veldhuis

Visit my Exchange blog

(in reply to Rob_Love)
Post #: 4
RE: ExchangeIS service keeps stopping - 15.Aug.2008 7:34:20 PM   
Rob_Love

 

Posts: 6
Joined: 15.Aug.2008
Status: offline
I will remote in and remove it now and monitor it for a few hours/days and report back.

I really don't care how strange it is and I know that ie7 has been known to cause issues, I just hope it's that easy.


Thanks
Rob

(in reply to jveldh)
Post #: 5
RE: ExchangeIS service keeps stopping - 15.Aug.2008 9:09:43 PM   
Rob_Love

 

Posts: 6
Joined: 15.Aug.2008
Status: offline
Hi Johan,

Just to follow up...

I was on the phone with the client to make sure the server rebooted OK and almost immediately after it happened again. After some discussion the client mentioned that he was getting a lot of errors on his laptop when he started entourage, including some errors trying to sync past calendar items. I had him go through and check to see if they were on the entourgage but not on his outlook. Sure enough they were not. I suspect something trying to sync from entourage was corrupted and as we played around with it, we were able to shut the exch IS down.

I had him delete those meetings and reopen entourage. So far no errors when he opens it and no killing of the IS service.

For now I will leave ie6.5 on the server, but probably next time I am there will reinstall 7.

I'll report back if anything changes.

Thanks
Rob

(in reply to Rob_Love)
Post #: 6
RE: ExchangeIS service keeps stopping - 18.Aug.2008 8:13:29 PM   
Rob_Love

 

Posts: 6
Joined: 15.Aug.2008
Status: offline
Not out of the woods.

All was fine over the weekend, but around mid-day today the store.exe service started to stop again and has been every 15-45 minutes. This time with a new event error.

It points me to a hotfix from Oct of last year
http://support.microsoft.com/kb/833817

Event Type: Error
Event Source: Microsoft Exchange Server
Event Category: None
Event ID: 1000
Date:  8/18/2008
Time:  3:00:05 PM
User:  N/A
Computer: SERVER
Description:
Faulting application store.exe, version 6.5.7653.38, stamp 484e994d, faulting module store.exe, version 6.5.7653.38, stamp 484e994d, debug? 0, fault address 0x000bef1c.

Also I am seeing some issues from MEBPA that indicate there may be issues related to the Avast sbs edition we have running on the server, but none of them relate specifically to IS service failing.

Wondering if I should start a new thread...

Rob

(in reply to Rob_Love)
Post #: 7
RE: ExchangeIS service keeps stopping - 4.Sep.2008 7:39:43 AM   
waynehoggett

 

Posts: 19
Joined: 4.Sep.2008
From: Queensland, Australia
Status: offline
On the effected mailbox store, try running:

isinteg.exe –test alltests

and

eseutil.exe /g

if errors are found try:

eseutil.exe /p


_____________________________

MCSA: Messaging
My Blog

(in reply to Rob_Love)
Post #: 8
RE: ExchangeIS service keeps stopping - 4.Sep.2008 1:28:18 PM   
Rob_Love

 

Posts: 6
Joined: 15.Aug.2008
Status: offline
Thanks for the response. So the issue is not yet resolved. We've set the service to restart on failure, but obviously that's not a fix.

I have run IS utility and it found and fixed some errors related to Entourage, but at this point I believe the issue is being caused by Avast. I am heading down to the clients office tomorrow to investigate.


(in reply to waynehoggett)
Post #: 9

Page:   [1] << Older Topic    Newer Topic >>
All Forums >> [Microsoft Exchange 2003] >> Exchange 2003 SBS >> ExchangeIS service keeps stopping Page: [1]
Jump to:

New Messages No New Messages
Hot Topic w/ New Messages Hot Topic w/o New Messages
Locked w/ New Messages Locked w/o New Messages
 Post New Thread
 Reply to Message
 Post New Poll
 Submit Vote
 Delete My Own Post
 Delete My Own Thread
 Rate Posts


Follow TechGenix on Twitter