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0X8004010F Error Message

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0X8004010F Error Message - 18.Aug.2008 1:20:09 PM   
bluem

 

Posts: 127
Joined: 30.Jun.2008
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Hello,

I am also running into the same issue and I have tried all suggesting listed here but nothing worked...even when the option to download offline address book is turned off i still get the sync logs.

Below is the message that appears in the sync log.
10:11:39 Synchronizer Version 11.0.5604
10:11:39 Synchronizing Mailbox 'my name'
10:11:39 Synchronizing Hierarchy
10:11:39 Synchronizing server changes in folder 'Calendar'
10:11:39 Downloading from server 'my server name'
10:11:39 Done
10:11:39 Microsoft Exchange offline address book
10:11:39                0X8004010F

My company has 2 locations with each location having it is own exchange server 2003 and a replication between the two. I am in location 2 and settings for default address book points to location 1.

For some reasons the log message only gets created few times in the morning and I don't notice it being created later in the day. Also, when I do an automatic send/receive i don't see the log message getting created.

if anyone can help that would be greatly appreciated...
Thanks,
b
Post #: 1
RE: 0X8004010F Error Message - 18.Aug.2008 4:22:18 PM   
Sembee

 

Posts: 4093
Joined: 17.Jan.2008
From: Somewhere near London, UK
Status: offline
Outlook doesn't try to download the OAB every time you sync. Automatically it will only try to download the OAB every 24 hours or when it is first started.

Are the OAB files replicated to both servers? Do the folders actually have content? You cannot see the content but the item count should be above zero.

Simon.

_____________________________

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Exchange MVP
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(in reply to bluem)
Post #: 2
RE: 0X8004010F Error Message - 18.Aug.2008 4:23:18 PM   
jveldh

 

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From: The Netherlands
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Hi,

Have a look at the following kb article from Microsoft:

http://support.microsoft.com/kb/905813



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Johan Veldhuis

Visit my Exchange blog

(in reply to bluem)
Post #: 3
RE: 0X8004010F Error Message - 19.Aug.2008 8:40:20 AM   
bluem

 

Posts: 127
Joined: 30.Jun.2008
Status: offline
Both exchange server replicate.  How do I find the count??

Also, I tried the instructions listed in Microsoft Article a long time ago and it did not help at all...
Since the sync log shows the message below, is my problem related to downloading address book? Because when i login in the morning to the network and open outlook the sync log message keep appearing every 5 minutes 3-4 times and stops for an hour or two and starts to show again. Also, I think it shows everytime I close and open outlook.
10:11:39 Microsoft Exchange offline address book
10:11:39                0X8004010F

(in reply to bluem)
Post #: 4
RE: 0X8004010F Error Message - 19.Aug.2008 10:16:02 AM   
Sembee

 

Posts: 4093
Joined: 17.Jan.2008
From: Somewhere near London, UK
Status: offline
If you don't know where the item count is, how do you know that both servers are replicating correctly? Item count is pretty much the only way that you can tell. The "In Sync" entry is unreliable.

Open ESM, Folders, Public Folders. Right click and choose View System Folders. Then expand down to the Offline Address Book. Open the sub folders so that the tabs appear on the right. Click on the Status tab. It will show you an item count. If it is 0 then the content isn't replicating. Both numbers (ie for each server) should be the same. That should apply to each of the OAB folders (v2, 3a and 4).

Simon.

_____________________________

Simon Butler,
Exchange MVP
Blog: http://blog.sembee.co.uk/
Web: http://www.amset.info/
In the UK? Hire me: http://www.sembee.co.uk/
Exchange Resources: http://exbpa.com/

(in reply to bluem)
Post #: 5
RE: 0X8004010F Error Message - 20.Aug.2008 5:11:20 PM   
bluem

 

Posts: 127
Joined: 30.Jun.2008
Status: offline
I don't have much experience with exchange and I am support my company exchange server....anyway I followed the steps you mentioned and found the following ( I am listing directory structure
Public Folders
> OFFLINE ADDRESS BOOK
    > Default Offline Address Book  (count is 0)
        > OAB Version 2    - the count is 50
        > OAB Version 3a  - the count is 50
        > OAB Version 4   - the count is 10

I hope this is the info you were looking for...:)

thanks
b

(in reply to Sembee)
Post #: 6
RE: 0X8004010F Error Message - 20.Aug.2008 6:02:18 PM   
Sembee

 

Posts: 4093
Joined: 17.Jan.2008
From: Somewhere near London, UK
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Which server was that on? Do both servers have the same item count in those directories?

Simon.

_____________________________

Simon Butler,
Exchange MVP
Blog: http://blog.sembee.co.uk/
Web: http://www.amset.info/
In the UK? Hire me: http://www.sembee.co.uk/
Exchange Resources: http://exbpa.com/

(in reply to bluem)
Post #: 7
RE: 0X8004010F Error Message - 21.Aug.2008 3:29:53 PM   
bluem

 

Posts: 127
Joined: 30.Jun.2008
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The info is from the second exchange server.  The first exchange server shows 0 for all.

Today I added three new employees at about 9 AM and used Active Directory Site and Services to manually replicate the user between the two servers instead of waiting for the schedule replication.  Next I went back and checked the count for the following on server two, but all showed 0.
Public Folders
> OFFLINE ADDRESS BOOK
   > Default Offline Address Book  (count is 0)
       > OAB Version 2    - the count is 0
       > OAB Version 3a  - the count is 0
       > OAB Version 4   - the count is 0

I checked back at 3:30 PM and found the following info:
> OFFLINE ADDRESS BOOK
   > Default Offline Address Book  (count is 0)
       > OAB Version 2    - the count is 52
       > OAB Version 3a  - the count is 52
       > OAB Version 4   - the count is 11

If I check in Outlook under address book I am able to see all three new hires. but not sure why the count is at 52 and 11. Also, first server still shows 0 for all.

Thanks for your help.

(in reply to Sembee)
Post #: 8
RE: 0X8004010F Error Message - 22.Aug.2008 12:18:26 PM   
Sembee

 

Posts: 4093
Joined: 17.Jan.2008
From: Somewhere near London, UK
Status: offline
It shouldn't be zero. OAB is one of those folders that should be replicated to every other Exchange server. Therefore I would be checking other system and public folders to see if they are also in sync.

Outlook out of cached mode uses a live lookup from the domain. Cached mode uses the Offline Address Book which is generated on a schedule.

Simon.

_____________________________

Simon Butler,
Exchange MVP
Blog: http://blog.sembee.co.uk/
Web: http://www.amset.info/
In the UK? Hire me: http://www.sembee.co.uk/
Exchange Resources: http://exbpa.com/

(in reply to bluem)
Post #: 9
RE: 0X8004010F Error Message - 22.Jan.2012 4:45:25 AM   
Ellinor

 

Posts: 99
Joined: 24.Oct.2011
Status: offline
Generally this Exchange error 0X8004010F occur due to some problem in OAB. However, sometimes this error can be appeared when synchronization with Exchange Server fails due to the corruption in Outlook .ost file.    

(in reply to Sembee)
Post #: 10

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