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Check Names not showing contacts

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Check Names not showing contacts - 29.Aug.2008 6:49:54 AM   
trevytrev

 

Posts: 1
Joined: 29.Aug.2008
Status: offline
Hello, I have a user who's outlook 2007 does not show any of his contacts only the GAL when he clicks on the check names button when creating a new email. It will show the names however when he clicks the button to show more names.

Within the address book I have set his contacts to be at the top of the list for the check names list, also set the contacts to be the first address book but it does not seem to work although its fine for all other users.

The only real difference I can see is that he has just over 6000 contacts where as everyone else only have around 500..

Anyone have any ideas what the problem could be ! ?, thanks in advance

Trev


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RE: Check Names not showing contacts - 4.Sep.2008 7:26:15 AM   
waynehoggett

 

Posts: 19
Joined: 4.Sep.2008
From: Queensland, Australia
Status: offline
I've had a similar problem where a user has more than one contact folder and the contact folder bring checked didn't include the user's contacts. You could check for additional personal contacts folders.

If you only have one contacts folder, try creating another, moving a contact to it and see if Outlook will check names against that folder (once you list it to be checked against).

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