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Missing Sent Items

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Missing Sent Items - 30.Sep.2008 1:34:47 PM   
IT Girl

 

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Hi, I rebuilt a client's machine a few weeks ago, set her back up and all was well. all emails showing inbox and sent items. now, all emails from january this year go back is missing any idea why? what can i do to retreive it?

Neglected to mention that we're using Office 2000 and Exchange 2003

< Message edited by IT Girl -- 30.Sep.2008 1:46:11 PM >
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RE: Missing Sent Items - 30.Sep.2008 2:04:19 PM   
Sembee

 

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Auto Archive is the usual suspect. A PST file will be lurking somewhere.

Simon.

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RE: Missing Sent Items - 30.Sep.2008 2:18:48 PM   
IT Girl

 

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first thing i looked for and found nothing

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RE: Missing Sent Items - 30.Sep.2008 6:05:21 PM   
Sembee

 

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Exchange doesn't remove content on its own.
If it was a database issue then it would affect other users.
In my experience, it comes down to a small list of things... rules, views, auto archiving, user action (which they either will not admit, or don't know they did).

Simon.

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RE: Missing Sent Items - 1.Oct.2008 7:40:41 AM   
Exchange_Geek

 

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Check using OWA or check all folders - people tend to move mails across inbox to top of the mailbox (by mistake as they always state)

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RE: Missing Sent Items - 3.Oct.2008 11:42:58 AM   
IT Girl

 

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sembee, what you're saying is correct and i have explored all those avenues, however it hasn't provided any answers. as tothe user deleting them, she insists she hasn't deleted it and i'm inclined to believe her cause ppl in this org are email hogs. i have to beg them to delete the foward mails etc

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RE: Missing Sent Items - 3.Oct.2008 4:05:14 PM   
uemurad

 

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Unless you have something backing up data from client machines (I am an Altiris Client Recovery user myself), then rebuilding the user's computer will have lost two pieces of information.  1-The Outlook profile showing an attached PST file (along with its location), and 2-The actual PST file.

At this point all you can do is go by what's in the mailbox on the server.  If you connect to it using OWA, are the messages before January still missing?

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RE: Missing Sent Items - 6.Oct.2008 9:00:58 AM   
IT Girl

 

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that's my other problem right now the server with the gfi archiver is giving some trouble but i'm going to resolve that today. the owa is showing them missing as well. what's ticking me off is that all the email was showing when i set back up her profile. somedays i just despise exchange

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RE: Missing Sent Items - 6.Oct.2008 10:25:26 AM   
Kezzran

 

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Is it possible that rather than archiving locally, the email(s) were archived to a .pst on a network drive? I'd check that also if you have not already.

Kezzran

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RE: Missing Sent Items - 6.Oct.2008 10:42:22 AM   
IT Girl

 

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her network folder does not have one but i will do a check to cover all bases thanks.

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RE: Missing Sent Items - 6.Oct.2008 10:51:29 AM   
Exchange_Geek

 

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If every option is tried out - why not try the age old Microsoft solution - perform a restore - retrieve info into PST - provide the PST to the concerned user - matter ends here - except for the sad part where we never get to know WHY the issue arose in first place.

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RE: Missing Sent Items - 6.Oct.2008 12:25:31 PM   
Sembee

 

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If the messages were showing when the profile was recreated then it sounds like a view. A view would effect OWA as well. I know I have already suggested that, but email simply does not go missing on its own.

Simon.

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Simon Butler,
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Blog: http://blog.sembee.co.uk/
Web: http://www.amset.info/
In the UK? Hire me: http://www.sembee.co.uk/
Exchange Resources: http://exbpa.com/

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RE: Missing Sent Items - 10.Oct.2008 8:39:31 AM   
IT Girl

 

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quote:

ORIGINAL: Sembee

If the messages were showing when the profile was recreated then it sounds like a view. A view would effect OWA as well. I know I have already suggested that, but email simply does not go missing on its own.

Simon.


i know and it's really ticking me off. for now i'll leave it be while i research a bit more into it. thanks

(in reply to Sembee)
Post #: 13

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