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Please HELP with outlook/exchange resolving names

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Please HELP with outlook/exchange resolving names - 24.Oct.2008 11:13:04 AM

2dhoffman

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Joined: 24.Oct.2008
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i have a freshly loaded win2k3r2 server with exchnge2k3. when trying to setup outlook from server i get the following message when trying to resolve name in setup:
Outlook could not log on. Check to make sure you are connected to the network and are using the proper server and mailbox name. The connection to the Microsoft Exchange Server is unavailable. Outlook must be online or connected to complete this action

Any help would be appreciated. i have checked the rpc versions, all are correct

< Message edited by 2dhoffman -- 24.Oct.2008 12:00:05 PM >

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RE: outlook/exchange resolving names - 24.Oct.2008 11:19:15 AM

Sembee

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Can be any number of reasons for that message.
Did the user accounts get email addresses automatically?
If you login via OWA, can you access the account? Can you see the users in the GAL?

Simon.

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(in reply to 2dhoffman)

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RE: outlook/exchange resolving names - 24.Oct.2008 11:22:23 AM

2dhoffman

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i setup the accounts in active directory and then tried to set it up on the server. owa works fine with the same accounts (administrator and test).

(in reply to Sembee)

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RE: outlook/exchange resolving names - 24.Oct.2008 11:36:55 AM

Sembee

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What about my other questions?
Did the accounts get email addresses automatically, and can you see them in the GAL?

Simon.

_____________________________

Simon Butler,
Exchange MVP
Blog: http://blog.sembee.co.uk/
Web: http://www.amset.info/
In the UK? Hire me: http://www.sembee.co.uk/
Exchange Resources: http://exbpa.com/

(in reply to 2dhoffman)

Post #: 4

RE: outlook/exchange resolving names - 24.Oct.2008 11:41:45 AM

2dhoffman

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not sure what you mean by getting them automatically. when i created the user in active directory i also created the email address. after a minute or two the address populated in the users properties of active directory. i have not looked at the GAL and cannot at the present as i am not in front of the server,sorry.

(in reply to Sembee)

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RE: outlook/exchange resolving names - 24.Oct.2008 1:03:08 PM

Exchange_Geek

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quote:

i also created the email address

Did you manually enter email address for the user ??

(in reply to 2dhoffman)

Post #: 6

RE: outlook/exchange resolving names - 24.Oct.2008 1:54:59 PM

2dhoffman

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Joined: 24.Oct.2008
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i manually entered the username portion of username@domain.com in active directory when creating the account if that is what you are referring to

(in reply to Exchange_Geek)

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RE: outlook/exchange resolving names - 24.Oct.2008 4:13:15 PM

Sembee

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Joined: 17.Jan.2008
From: Somewhere near London, UK
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We are both referring to the email address on the Email Addresses tab. That shows two address, one of type SMTP and one of X.400.

If those were created automatically after a few minutes then that rules out RUS as being the problem.

Is the Windows firewall or any other firewall enabled on the server?
Are you testing a client on the same network as the server?

Simon.

_____________________________

Simon Butler,
Exchange MVP
Blog: http://blog.sembee.co.uk/
Web: http://www.amset.info/
In the UK? Hire me: http://www.sembee.co.uk/
Exchange Resources: http://exbpa.com/

(in reply to 2dhoffman)

Post #: 8

RE: outlook/exchange resolving names - 24.Oct.2008 4:16:20 PM

2dhoffman

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Joined: 24.Oct.2008
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there isnt a firewall running and i am trying to setup the client on the server itself

(in reply to Sembee)

Post #: 9

RE: outlook/exchange resolving names - 25.Oct.2008 8:37:14 AM

Exchange_Geek

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Joined: 31.Dec.2006
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quote:

We are both referring to the email address on the Email Addresses tab. That shows two address, one of type SMTP and one of X.400.
If those were created automatically after a few minutes then that rules out RUS as being the problem

With all due respect, please take out time to answer questions which are asked on this forum by experts. It would help us proceed better in helping you in achieving resolution quicker.

thanks.