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OWA Not loading...Javascript Error

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OWA Not loading...Javascript Error - 11.Dec.2008 3:35:23 PM   
yzfr1grl

 

Posts: 1
Joined: 11.Dec.2008
Status: offline
Here's the scenario.

Running Front-End / Back-End Topology. We have 4 owa boxes running currently which are to be replaced with two new owa boxes using SSL and FBA. The person that setup the new OWA boxes before my arrival put Windows Server SP2 on them, when all of the back-end servers and current owa servers are all only running SP1. All servers have Exchange SP2 and all current Exchange hotfixes and patches installed.

The OS SP is the only difference between the new owa servers and the old, & BE servers. The exchange virtual directories in IIS have been rebuilt using methods found on this site.

Here's the problem: I log into owa on either of the new servers using SSL and am able to authenticate without an issue, I am able to see my mail. However, none of the buttons in the navbar work, neither does the logout. I can reply to mail by right clicking on the message and choosing reply and I can open messages in my inbox.

The reading pane displays 'No items are currently selected' and clicking on any button in the navbar or log off gives the following javascript error

Line: 186
Char: 1
Error: Object expected
Code: 0
URL: https://server/exchange/me/Inbox/?Cmd=contents

I have copied the version folders from the back end servers to the front-ends and the issue persists. This is happening with all users who test this and the issue is consistent with both of the new OWA servers.

My suspicion is that the Windows service pack may be the issue, but I hope that someone here more knowledgeable than myself can confirm my suspicions are true before I go through the motions of scheduling down time to update my backend servers to Windows SP 2 or to rebuild these owa boxes with Windows SP1
Post #: 1
RE: OWA Not loading...Javascript Error - 11.Dec.2008 5:41:36 PM   
Nazim

 

Posts: 170
Joined: 23.Oct.2008
Status: offline
This  type of issues in Front-End / Back-End Topology are most likely caused when there is a difference in patches between FE and BE. It always better to patch both FE and BE servers with same patches.
So patching the BE servers with Windows SP 2 might resolve this issue.
 

(in reply to yzfr1grl)
Post #: 2

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