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Messages Stuck in Local Delivery Queue

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Messages Stuck in Local Delivery Queue - 14.Jan.2009 10:52:25 AM

Netadmin08

Posts: 20
Joined: 23.Dec.2008
Status: offline

Hi,

I have emails getting stuck in the local delivery queue in a retry state on my SBS 2003 SP2 w/ Exchange 2003 SP2. The emails are from one outside domain only, everything else is ok. I am not sure what to try at this point. I have no event errors pertaining to this issue.

I appreciate any and all help!
Thanks

< Message edited by Netadmin08 -- 14.Jan.2009 11:46:13 AM >

Post #: 1

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RE: Messages Stuck in Local Delivery Queue - 14.Jan.2009 2:25:36 PM

de.blackman

Posts: 2016
Joined: 4.Apr.2005
From: Toronto, Canada
Status: offline

Do you have an antivirus application installed? If you do, try stopping and disabling it because i have seen issues with AV softwares that hook into SMTP or the information store causing this type of issues. Are you experiencing any apparent hardware issues?

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De BlackMan - MVP
Forum Moderator
"Did you backup your Information Store Today?!"

(in reply to Netadmin08)

Post #: 2

RE: Messages Stuck in Local Delivery Queue - 14.Jan.2009 2:45:35 PM

meeranair

Posts: 36
Joined: 29.Jul.2008
Status: offline

Did you try forcing connection to see if it goes through ?

Is internal mailflow working fine otherwise ??

As mentioned above, try disabling the antivirus and check..

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Meera Nair

(in reply to de.blackman)

Post #: 3

RE: Messages Stuck in Local Delivery Queue - 14.Jan.2009 2:47:01 PM

Netadmin08

Posts: 20
Joined: 23.Dec.2008
Status: offline

I have Trend Net Micro installed. I am not having any hardware issues. the user that isn't receiving the emails got the last one the same day we had a power failure and I had a corrupted IIS Metabase.xml file. I will try uninstalling the AV.

(in reply to de.blackman)

Post #: 4

RE: Messages Stuck in Local Delivery Queue - 14.Jan.2009 2:55:25 PM

Netadmin08

Posts: 20
Joined: 23.Dec.2008
Status: offline

quote:

ORIGINAL: meeranair

Did you try forcing connection to see if it goes through ?

Is internal mailflow working fine otherwise ??

As mentioned above, try disabling the antivirus and check..

I uninstalled my AV. I have also done a Force Connection. No luck. All other mail is flowing fine. There are actually 2 domains but they are the same company.
Any other Ideas?

(in reply to meeranair)

Post #: 5

RE: Messages Stuck in Local Delivery Queue - 14.Jan.2009 3:11:24 PM

meeranair

Posts: 36
Joined: 29.Jul.2008
Status: offline

Increase Diagnostic Logging through ESM for MSExchangeTransport and let know the events that comu up like event : 327 or 326 etc..

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Meera Nair

(in reply to Netadmin08)

Post #: 6

RE: Messages Stuck in Local Delivery Queue - 14.Jan.2009 3:13:35 PM

de.blackman

Posts: 2016
Joined: 4.Apr.2005
From: Toronto, Canada
Status: offline

It could be that the information store could have been damaged during the power failure. How large is the database? I would recommend performing an offlline defragmentation (ESEUTIL /D) followed by an integrity check (ISINTEG).
Are the messages destined for the same recipient?

_____________________________

De BlackMan - MVP
Forum Moderator
"Did you backup your Information Store Today?!"

(in reply to Netadmin08)

Post #: 7

RE: Messages Stuck in Local Delivery Queue - 14.Jan.2009 3:14:00 PM

meeranair

Posts: 36
Joined: 29.Jul.2008
Status: offline

Has patch KB931832 been installed on the Exchange server? If yes, remove it rom Add/remove programs and check..

_____________________________

Meera Nair

(in reply to meeranair)

Post #: 8

RE: Messages Stuck in Local Delivery Queue - 14.Jan.2009 3:22:16 PM

Netadmin08

Posts: 20
Joined: 23.Dec.2008
Status: offline

quote:

ORIGINAL: meeranair

Increase Diagnostic Logging through ESM for MSExchangeTransport and let know the events that comu up like event : 327 or 326 etc..

Where do I do that at??

(in reply to meeranair)

Post #: 9

RE: Messages Stuck in Local Delivery Queue - 14.Jan.2009 3:27:48 PM

Netadmin08

Posts: 20
Joined: 23.Dec.2008
Status: offline

quote:

ORIGINAL: de.blackman

It could be that the information store could have been damaged during the power failure. How large is the database? I would recommend performing an offlline defragmentation (ESEUTIL /D) followed by an integrity check (ISINTEG).
Are the messages destined for the same recipient?

Yes they are for the same recipient. I ran ESEUTIL /D after the power failure but did not run the integrity check. This has to be done with the store unmounted correct?

(in reply to de.blackman)

Post #: 10

RE: Messages Stuck in Local Delivery Queue - 14.Jan.2009 3:28:39 PM

Netadmin08

Posts: 20
Joined: 23.Dec.2008
Status: offline

quote:

ORIGINAL: meeranair

Has patch KB931832 been installed on the Exchange server? If yes, remove it rom Add/remove programs and check..

That patch is not installed.

(in reply to meeranair)

Post #: 11

RE: Messages Stuck in Local Delivery Queue - 14.Jan.2009 4:47:10 PM

Netadmin08

Posts: 20
Joined: 23.Dec.2008
Status: offline

quote:

ORIGINAL: meeranair

Increase Diagnostic Logging through ESM for MSExchangeTransport and let know the events that comu up like event : 327 or 326 etc..

I turned on the logging for MSExchangeTransport I am getting multiple 327 errors

(in reply to meeranair)

Post #: 12

RE: Messages Stuck in Local Delivery Queue - 14.Jan.2009 4:52:28 PM

meeranair

Posts: 36
Joined: 29.Jul.2008
Status: offline

Regarding isinteg.. Yes the store has to be offline when we run thar. That would remove logical corrution.Follow the article: http://support.microsoft.com/kb/301460/

Regarding diagnostic Loggin..
Open Exchange System Manager
Expand Administrative Groups-> First Admin Group -> Server -> Right click on the server name
Go to the diagnostic Logging tab.
MSExchangerTransport -> On the right hand side increase the level to Maximum for all the Category.

Once we get the issue resolved, kindly remember to get this disabled to None value as it can cause your logs to fill up.

_____________________________

Meera Nair

(in reply to Netadmin08)

Post #: 13

RE: Messages Stuck in Local Delivery Queue - 14.Jan.2009 5:01:23 PM

meeranair

Posts: 36
Joined: 29.Jul.2008
Status: offline

Kindly paste the event that you are getting.. As event 327 as different error codes relating to each issue.

Thanks for your reply !!

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Meera Nair

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Post #: 14

RE: Messages Stuck in Local Delivery Queue - 15.Jan.2009 10:08:55 AM

Netadmin08

Posts: 20
Joined: 23.Dec.2008
Status: offline

quote:

ORIGINAL: meeranair

Kindly paste the event that you are getting.. As event 327 as different error codes relating to each issue.

Thanks for your reply !!

"Here is the 327 error i am getting."

The following call : EcLocallyDeliverMsg to the store failed. Error code : -1605 (Message-ID <CF034439E69EC84BA5BB4E0BA89D09E9011F4FE1@etsmsg-slexm03.etsmsg.org>). MDB : e3e550a0-600b-47d5-a50d-1bb54fd2d283. FID : . MID : . File : C:\Program Files\Exchsrvr\Mailroot\vsi 1\Queue\NTFS_c739640601c9764300000059.EML.

(in reply to meeranair)

Post #: 15

RE: Messages Stuck in Local Delivery Queue - 15.Jan.2009 10:43:35 AM

de.blackman

Posts: 2016
Joined: 4.Apr.2005
From: Toronto, Canada
Status: offline

Are the emails destined to the same user or random users??

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De BlackMan - MVP
Forum Moderator
"Did you backup your Information Store Today?!"

(in reply to Netadmin08)

Post #: 16

RE: Messages Stuck in Local Delivery Queue - 15.Jan.2009 10:47:14 AM

Netadmin08

Posts: 20
Joined: 23.Dec.2008
Status: offline

They are destined for the same user and are from 2 people. right now their are 6 messages in there. The same user receives all other mail no problem.

He does have several rules setup in outlook. could this be an issue?

< Message edited by Netadmin08 -- 15.Jan.2009 10:48:18 AM >

(in reply to de.blackman)

Post #: 17

RE: Messages Stuck in Local Delivery Queue - 15.Jan.2009 11:22:09 AM

de.blackman

Posts: 2016
Joined: 4.Apr.2005
From: Toronto, Canada
Status: offline

Sounds to me like the mailbox may be corrupted. Use Outlook to export the users mailbox to a PST as a backup. Disconnect the user from his mailbox and create a new mailbox for the user. Test and see if the messages are delivered properly to the new mailbox. If successful, import the PST data back into the mailbox.

_____________________________

De BlackMan - MVP
Forum Moderator
"Did you backup your Information Store Today?!"

(in reply to Netadmin08)

Post #: 18

RE: Messages Stuck in Local Delivery Queue - 15.Jan.2009 11:25:17 AM

Netadmin08

Posts: 20
Joined: 23.Dec.2008
Status: offline

Should I try running [isinteg] first? from what I've been reading this should fix the issue, if not then I can export the .pst and recreate the mailbox.

(in reply to de.blackman)

Post #: 19

RE: Messages Stuck in Local Delivery Queue - 15.Jan.2009 11:33:18 AM

de.blackman

Posts: 2016
Joined: 4.Apr.2005
From: Toronto, Canada
Status: offline

regardless, I would definitely recommend running ISINTEG since it was not run after the offline defragmentation. If that doesnt fix up the issue, then try the mailbox recreation option. Obviously the ISINTEG needs the database to be dismount (information store service MUST be started for ISINTEG to run!!) so you may need to do this off-hours. How large is the mailbox store?

_____________________________

De BlackMan - MVP
Forum Moderator
"Did you backup your Information Store Today?!"

(in reply to Netadmin08)

Post #: 20