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Outlook Anywhere - 13.Jun.2009 6:43:54 AM

fraggle

Posts: 6
Joined: 13.Jun.2009
Status: offline

Outlook Anywhere gives "outlook must be online or the exchange server is unavailable"

I Have a single server exchange 2007 sp1 installation on 2008 server x64.

I have a goDaddy SSL certificate owa.mydomain.com

OWA works fine (no certificate errors).

Installed the RPC over HTTP windows feature, enable Outlook Anywhere from the EMC, waited 15 minutes and checked the event id that it had installed OK.

If I go to http://owa.mydomain.com/rpc I get prompted to login - implying the RPC/HTTPS stuff is working OK?

If I run outlook.exe /rpcdiag I get "connecting" & then when I enter my credentials I get nothing in the diag box and outlook says it needs to be online or the exchange server is unavailable
I get the same result if I use Outlook 2003 on XP pro SP2 (ie I don't think it's a client issue - and I'm sure the Outlook config is correct (I know how to do that).

When I look in the security log on the exchange box I see 2 sucessful logon events for the user.

If I run test-outlookwebservices I get 1016,1015,1014 errors (AS, OAB,UM not configured for users)but all else seems OK, although I get a 1007 Information item:
"Testing server e2k7.domain.local with the published name https:// e2k7.domain.local/EWS/Exchange.asmx & ."

Do I need the external URL after the last "&" - does this imply that there is no service running against the external URL (badly phrased I know) or is the tool simply not testing against it?

Outlook works fine internally - with 2003 (don't have a 2007 licence avaiable internally) and if I force it to use the http/rpc (kludged the DNs to get it so see the "external" URL) Outlook with the RPC Diag switch seems to suggest it works (although not entirely convinced that Outlook is using https). This would suggest a firewalling issue, but at the moment all I'm doing is forwarding port 443 on to the exchange box from the external static adress

I'm a bit new to the exchange 2007 game and don't know where to go next so any help greatly appreciated

Post #: 1

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RE: Outlook Anywhere - 14.Jun.2009 4:42:37 PM

jveldh

Posts: 2335
Joined: 12.Apr.2008
From: The Netherlands
Status: offline

Hi,

Please use the following site to check your configuration from outside:

www.testexchangeconnectivity.com

Post the results here.

_____________________________

Best regards,

Johan Veldhuis

Visit my Exchange blog

(in reply to fraggle)

Post #: 2

RE: Outlook Anywhere - 15.Jun.2009 8:28:40 AM

fraggle

Posts: 6
Joined: 13.Jun.2009
Status: offline

Hi Johan,

Many thanks for your reply.

The NSPI interface bit fails.
Attempting to ping RPC Endpoint 6004 (NSPI Proxy Interface) on server exchange.internal.local Failed to ping Endpoint

Tell me more about this issue and how to resolve it

Additional Details RPC_S_SERVER_UNAVAILABLE error (0x6ba) was thrown by the RPC Runtime

I've followed the links suggest by the test results & can't telnet into port 6004. The MSKB suggest that I need to install RU4 for SP1, but the server has RU8 installed.

Regards,
Guy

(in reply to jveldh)

Post #: 3

RE: Outlook Anywhere - 15.Jun.2009 2:09:53 PM

jveldh

Posts: 2335
Joined: 12.Apr.2008
From: The Netherlands
Status: offline

Hi,

Did you do something with IPv6? This might cause some issues did you read the following post:

http://msexchangeteam.com/archive/2008/06/20/449053.aspx

If not using IPv6 try to disable it and check if it works.

Also very the following registry key:

HKEY_LOCAL_MACHINE\Software\Microsoft\Rpc\Rpcproxy
It should contain the Netbios and FQDN's of your mailbox servers and port numbers.

_____________________________

Best regards,

Johan Veldhuis

Visit my Exchange blog

(in reply to fraggle)

Post #: 4

RE: Outlook Anywhere - 12.Jul.2009 7:23:58 PM

buckydgoat

Posts: 4
Joined: 12.Jul.2009
Status: offline

I too am having a problem getting outlook anywhere to work. I have server 2008 SP2 and Ex07 SP1 RU8 on a single server. (I know..bad) but we are short on funds and that is wat I have to work with. OWA works, SSL is working. but outlook anywhere is failing. I went to testexchangeconnectivity.com and it returned this.
___________________________________________________________________
Attempting to Ping RPC Proxy mail.domain.net
Cannot ping RPC Proxy
Additional Details
A Web Exception occured because an HTTP 404 - NotFound response was received from IIS7
___________________________________________________________________

I do have rpc/http installed and OA enabled. I even tried disabling and uninstalling and re-installing. I am at a loss. any suggestions on what to look for and try?

Thanks for the help

(in reply to jveldh)

Post #: 5

RE: Outlook Anywhere - 13.Jul.2009 3:02:37 AM

fraggle

Posts: 6
Joined: 13.Jun.2009
Status: offline

Sorry I haven't responded, have been on anual leave.

My problem is now fixed:
I disabled IPv6 (even though all the relevant rollups had been installed that MS say fix this) and followed these instructions http://messagexchange.blogspot.com/2008/12/outlook-anywhere-failing-rpc-end-points.html (apologies to the moderators if I'm not allowed to post a link in)

Note that I was running Exchange 2007 with all roles on a single Server 2008 box on a network that already had a DC running.

Good luck.

(in reply to buckydgoat)

Post #: 6

RE: Outlook Anywhere - 13.Jul.2009 2:00:57 PM

buckydgoat

Posts: 4
Joined: 12.Jul.2009
Status: offline

I think I'm having a totally different problem. I can't even ping the RPC Proxy, which is so strange cause everything else is working. I even bypassed the firewall temporarly to see if it was that. I'm stuck and its litterly my last step before I can put it in production.

(in reply to fraggle)

Post #: 7

RE: Outlook Anywhere - 13.Jul.2009 4:00:20 PM

fraggle

Posts: 6
Joined: 13.Jun.2009
Status: offline

is all the IIS stuff in place? did you install the RPC over http component on the server 2008 box - by default it's not installed

(in reply to buckydgoat)

Post #: 8

RE: Outlook Anywhere - 13.Jul.2009 4:15:41 PM

buckydgoat

Posts: 4
Joined: 12.Jul.2009
Status: offline

yes. RPC/HTTP is installed. I even un/re-installed it and re enabled OA. I can go to MyDomain.com/rpc and I dont get an error after I enter my credentials. I will post the full report form testexchangeconnectivity.com if anyone can maybe see something else...
_____________________________________________________________________

Attempting to test Autodiscover for test1@domainname.net
Successfully tested Autodiscover
Test Steps
Attempting each method of contacting the AutoDiscover Service
The AutoDiscover Service was successfully tested.
Test Steps
Attempting to test potential AutoDiscover URL https://domainname.net/AutoDiscover/AutoDiscover.xml
Testing AutoDiscover URL succeeded
Test Steps
Attempting to Resolve the host name domainname.net in DNS.
Host successfully Resolved
Additional Details
IP(s) returned: xx.xx.xx.xxx

Testing TCP Port 443 on host domainname.net to ensure it is listening/open.
The port was opened successfully.

Testing SSL Certificate for validity.
The certificate passed all validation requirements.
Test Steps
Validating certificate name
Successfully validated the certificate name
Additional Details
Found hostname domainname.net in Certificate Subject Alternative Name entry

Validating certificate trust
Certificate is trusted and all certificates are present in chain
Additional Details
The Certificate chain has be validated up to a trusted root. Root = E=info@valicert.com, CN=http://www.valicert.com/, OU=ValiCert Class 2 Policy Validation Authority, O="ValiCert, Inc.", L=ValiCert Validation Network

Testing certificate date to ensure validity
Date Validation passed. The certificate is not expired.
Additional Details
Certificate is valid: NotBefore = 7/11/2009 9:45:31 AM, NotAfter = 7/4/2012 12:57:47 AM

Attempting to Retrieve XML AutoDiscover Response from url https://domainname.net/AutoDiscover/AutoDiscover.xml for user test1@domainname.net
Successfully Retrieved AutoDiscover XML Response
Additional Details
AutoDiscover Account Settings - XML Response:<?xml version="1.0"?>
<Autodiscover xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006">
<Response xmlns="http://schemas.microsoft.com/exchange/autodiscover/outlook/responseschema/2006a">
<User>
<DisplayName>Test account</DisplayName>
<LegacyDN>/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=test1</LegacyDN>
<DeploymentId>dad892de-af98-4550-8698-ea4ce872583f</DeploymentId>
</User>
<Account>
<AccountType>email</AccountType>
<Action>settings</Action>
<Protocol>
<Type>EXCH</Type>
<Server>mail.domain.local</Server>
<ServerDN>/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=mail</ServerDN>
<ServerVersion>720180F0</ServerVersion>
<MdbDN>/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=mail/cn=Microsoft Private MDB</MdbDN>
<ASUrl>https://mail.domain.local/EWS/Exchange.asmx</ASUrl>
<OOFUrl>https://mail.domain.local/EWS/Exchange.asmx</OOFUrl>
<OABUrl>http://mail.domain.local/OAB/9e7231a8-6501-4541-8907-6f4ea11bb5ce/</OABUrl>
<UMUrl>https://mail.domain.local/UnifiedMessaging/Service.asmx</UMUrl>
<Port>0</Port>
<DirectoryPort>0</DirectoryPort>
<ReferralPort>0</ReferralPort>
<PublicFolderServer>mail.domain.local</PublicFolderServer>
<AD>mail.domain.local</AD>
<EwsUrl>https://mail.domain.local/EWS/Exchange.asmx</EwsUrl>
</Protocol>
<Protocol>
<Type>EXPR</Type>
<Server>mail.domainname.net</Server>
<OABUrl>https://mail.domainname.net/OAB/9e7231a8-6501-4541-8907-6f4ea11bb5ce/</OABUrl>
<Port>0</Port>
<DirectoryPort>0</DirectoryPort>
<ReferralPort>0</ReferralPort>
<SSL>On</SSL>
<AuthPackage>Basic</AuthPackage>
</Protocol>
<Protocol>
<Type>WEB</Type>
<Port>0</Port>
<DirectoryPort>0</DirectoryPort>
<ReferralPort>0</ReferralPort>
<External>
<OWAUrl AuthenticationMethod="Fba">https://www.domainname.net/owa</OWAUrl>
</External>
<Internal>
<OWAUrl AuthenticationMethod="Basic, Fba">https://mail.domain.local/owa</OWAUrl>
<Protocol>
<Type>EXCH</Type>
<ASUrl>https://mail.domain.local/EWS/Exchange.asmx</ASUrl>
</Protocol>
</Internal>
</Protocol>
</Account>
</Response>
</Autodiscover>

Validating Autodiscover Settings for Outlook Anywhere
Outlook Anywhere Autodiscover Settings validated

Testing RPC/HTTP connectivity
RPC/HTTP test failed
Test Steps
Attempting to Resolve the host name mail.domainname.net in DNS.
Host successfully Resolved
Additional Details
IP(s) returned: xx.xx.xx.xxx

Testing TCP Port 443 on host mail.domainname.net to ensure it is listening/open.
The port was opened successfully.

Testing SSL Certificate for validity.
The certificate passed all validation requirements.
Test Steps
Validating certificate name
Successfully validated the certificate name
Additional Details
Found hostname mail.domainname.net in Certificate Subject Common name

Validating certificate trust
Certificate is trusted and all certificates are present in chain
Additional Details
The Certificate chain has be validated up to a trusted root. Root = E=info@valicert.com, CN=http://www.valicert.com/, OU=ValiCert Class 2 Policy Validation Authority, O="ValiCert, Inc.", L=ValiCert Validation Network

Testing certificate date to ensure validity
Date Validation passed. The certificate is not expired.
Additional Details
Certificate is valid: NotBefore = 7/11/2009 9:45:31 AM, NotAfter = 7/4/2012 12:57:47 AM

Testing Http Authentication Methods for URL https://mail.domainname.net/rpc/rpcproxy.dll
Http Authentication Methods are correct
Additional Details
Found all expected authentication methods and no disallowed methods. Methods Found: Basic, Negotiate, NTLM

Testing SSL mutual authentication with RPC Proxy server
Successfully verified Mutual Authentication
Additional Details
Certificate common name mail.domainname.net matches msstd:mail.domainname.net

Attempting to Ping RPC Proxy mail.domainname.net
Cannot ping RPC Proxy
Additional Details
A Web Exception occured because an HTTP 404 - NotFound response was received from IIS7

< Message edited by buckydgoat -- 13.Jul.2009 7:57:25 PM >

(in reply to fraggle)

Post #: 9

RE: Outlook Anywhere - 13.Jul.2009 9:49:24 PM

buckydgoat

Posts: 4
Joined: 12.Jul.2009
Status: offline

This is what I get when I run rpcping -t ncacn_http -s mail.domain.local -o RpcProxy=mail.mydomain.net -P "test1,domain,Password" -I "test1,domain,Password" -H 2 -u 10 -a connect -F 3 -v 3 -E -R none

___________________________________________________________________ Exception 1722 (0x000006BA)
Number of records is: 3
ProcessID is 1448
System Time is: 7/14/2009 1:45:58:218
Generating component is 14
Status is 0x6BA, 1722
Detection location is 1393
Flags is 0
NumberOfParameters is 2
Long val: 0x2
Long val: 0x6ba
ProcessID is 1448
System Time is: 7/14/2009 1:45:58:218
Generating component is 13
Status is 0x6BA, 1722
Detection location is 1422
Flags is 0
NumberOfParameters is 1
Long val: 0x194
ProcessID is 1448
System Time is: 7/14/2009 1:45:58:218
Generating component is 13
Status is 0x194, 404
Detection location is 1419
Flags is 0
NumberOfParameters is 1
Unicode string: Not Found
_____________________________________________________________________

Is there something running or not running that I have missed?

(in reply to buckydgoat)

Post #: 10

RE: Outlook Anywhere - 14.Jul.2009 2:23:32 AM

fraggle

Posts: 6
Joined: 13.Jun.2009
Status: offline

I'm not really qualified to comment on this level of detail. Interesting that IIS is responding with the not found - whats in the IIS logs?

There are some posts that suggest disabling OA, uninstalling the RPC over HTTP and then in IIS making sure the RPC virtual directories have gone, reboot then reinstall in reverse order.

(in reply to buckydgoat)

Post #: 11