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Some emails not received by Outlook client

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Some emails not received by Outlook client - 11.Aug.2009 11:31:09 PM   
mmurrayepl

 

Posts: 1
Joined: 11.Aug.2009
Status: offline
We have a user failed to receive several messages (all from same sender) in his Outlook client. He was able to retrieve the messages from the Exchange server with his Blackberry. The messages are in the Archive Manager. They are in his inbox on the Exchange server. The messages are nowhere to be found in his Outlook client on his computer. I deleted and recreated his Exchange account on the local machine, unchecked "Use cached Exchanged Mode", closed /restarted Outlook, rechecked "Cahed Exchange...". Nothing changes locally. The missing massages were received (at least by Exchange server, Archive Manager, and Blackberry) over a 3 day period, Other messages were delivered to the local Outlook client in the same time frame. I hope someone can shed some light on this issue. The messages in question are essential to his job; they are reports forma testing company. HELP!
Post #: 1
RE: Some emails not received by Outlook client - 14.Aug.2009 12:53:24 AM   
sai_prasad

 

Posts: 95
Joined: 11.Dec.2008
From: Sub-Continent
Status: offline
There is certainly another Profile of his Exchange account created in a different machine. If the user is mobile, check his laptop or if you find the machine delete the profile or open outlook /cleanrule.

what is the version of his current machine outlook? Any Add-ins, disable them all and see



(in reply to mmurrayepl)
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