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Event Id 9175 The MAPI call 'OpenMsgStore' failed
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Event Id 9175 The MAPI call 'OpenMsgStore' failed - 14.Jan.2010 3:01:17 AM
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khaledfawzy
Posts: 9
Joined: 26.Nov.2008
Status: offline
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please help me with this problem
Event Id 9175
The MAPI call 'OpenMsgStore' failed with the following error:
The attempt to log on to the Microsoft Exchange Server computer has failed.
The MAPI provider failed.
Microsoft Exchange Server Information Store
ID no: 8004011d-0512-00000000
this error repated every 4 mintes in my event viewer at this moment no one can contact exchange server when i restart the server it works for 1 or 2 days then i got the same problem again
i find patch from microsoft for this problem
http://support.microsoft.com/?kbid=947484
but till now still have same problem
would you please help me ?
regards
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RE: Event Id 9175 The MAPI call 'OpenMsgStore' failed - 14.Jan.2010 9:27:08 AM
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uemurad
Posts: 8232
Joined: 7.Jan.2004
From: California, USA
Status: offline
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Download and run the Best Practices Analyzer.
What changed just before the error started happening? Did you install or configure an AntiVirus program?
_____________________________
Regards,
Dean T. Uemura
Microsoft MVP - Exchange (2007-2011)
exchangeguy.blogspot.com
uemurad@yahoo.com
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RE: Event Id 9175 The MAPI call 'OpenMsgStore' failed - 15.Jan.2010 1:30:21 AM
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khaledfawzy
Posts: 9
Joined: 26.Nov.2008
Status: offline
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Sir,
Thanks for your reply
and i think you right i was troubleshooting or updating anti virus may be its the reason
but I'm not sure because this problem may be one month ago
so what do u suggest ?
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RE: Event Id 9175 The MAPI call 'OpenMsgStore' failed - 15.Jan.2010 9:17:46 AM
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ashishjoshi1
Posts: 225
Joined: 5.Dec.2008
Status: offline
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Hi,
9175 is generic event id logged when any mailbox store is down, it happens because default mailboxes try to login to there mailbox. This event will only be logged when any of the mailbox store is down.
Regards,
Ashish Joshi
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RE: Event Id 9175 The MAPI call 'OpenMsgStore' failed - 15.Jan.2010 11:17:08 AM
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uemurad
Posts: 8232
Joined: 7.Jan.2004
From: California, USA
Status: offline
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One of the more common causes is that you have configured your AV system to scan files on your Exchange server. That is not a good idea because Exchange needs to constantly access some files and if the AV program is holding something open (like the database files) then Exchange complains.
The simplest test is to disable the AV on your Exchange server and see if the error goes away. In extreme cases, removal of the AV software may be necessary (you can always put it back later).
_____________________________
Regards,
Dean T. Uemura
Microsoft MVP - Exchange (2007-2011)
exchangeguy.blogspot.com
uemurad@yahoo.com
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RE: Event Id 9175 The MAPI call 'OpenMsgStore' failed - 19.Jan.2010 4:57:52 AM
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khaledfawzy
Posts: 9
Joined: 26.Nov.2008
Status: offline
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Sir
I have MacAfee virus scan enterprise
There was scheduled scan daily I removed it but still I have the same problem
And I want to know do you mean I have uninstall the antivirus totally ?
And if it’s safe or not
This error very annoying
any other ideas ?
Regards
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RE: Event Id 9175 The MAPI call 'OpenMsgStore' failed - 21.Jan.2010 12:23:16 AM
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khaledfawzy
Posts: 9
Joined: 26.Nov.2008
Status: offline
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Sir
i removed antivirus from exchange server yesterday as you advised and today i got the same problem same error.
no one can send and recive and no connection with the server i have to restart to make it work again.
i got this 3 erros in event viewer
error 9175
"
The MAPI call 'OpenMsgStore' failed with the following error:
The attempt to log on to the Microsoft Exchange Server computer has failed.
The MAPI provider failed.
Microsoft Exchange Server Information Store
ID no: 8004011d-0512-00000000
"
error 8206
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Unable to prepare message table for polling thread processing on virtual machine MAIL. The error number is 0x80040115. Make sure Microsoft Exchange Store is running.
"
error 8197
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Error initializing session for virtual machine MAIL. The error number is 0x8004011d. Make sure Microsoft Exchange Store is running.
"
any ideas ? :(
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RE: Event Id 9175 The MAPI call 'OpenMsgStore' failed - 31.Jan.2010 11:44:26 PM
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khaledfawzy
Posts: 9
Joined: 26.Nov.2008
Status: offline
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sir
any iedas will be appreciated
i completely remove my antivirus Mcafee virus scan 8.5
and still having the same problem i have to restart the server once each one or tow days
would you please help me with this problem
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RE: Event Id 9175 The MAPI call 'OpenMsgStore' failed - 1.Feb.2010 3:10:26 PM
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VijayaRelangovan
Posts: 172
Joined: 16.Mar.2009
From: Chennai, India
Status: offline
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The problem seems to with the database. Can you try mounting a blank database and see if this error pops up?
_____________________________
With regards,
VJ
MCSE 2003 & MCSA Messaging
http://learnmsexchange.wordpress.com/
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RE: Event Id 9175 The MAPI call 'OpenMsgStore' failed - 1.Feb.2010 10:21:37 PM
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khaledfawzy
Posts: 9
Joined: 26.Nov.2008
Status: offline
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how can i mount new database ?
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RE: Event Id 9175 The MAPI call 'OpenMsgStore' failed - 7.Feb.2010 10:22:54 AM
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cvergara
Posts: 1
Joined: 7.Feb.2010
Status: offline
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estimados, hola.
yo tengo el mismo error pero en mi configuracion front end.
el error me aparece hasta que finalmente el server deja de enviar y recibir.
funciona owa perfectamente pero al parecer pierde la conexion con el server back end.
- Utilize mejores parcticas pero no indica nada realizacionado a la perdida de comunicacion.
- no he realizado modifcciones del antivirus, este esta istslado mas u año con sus respectivas exclusiones de carpetas y tiene la misma configuracion Front end y BackEnd.
no hemos hecho ningun cambio en las configuraciones del equipo y la falla comenzo hace mas de dos meses.
necesito ayuda ya que tambien me obliga aestar reiniciando el server front para reestablecer el servicio
_____________________________
Cristian
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RE: Event Id 9175 The MAPI call 'OpenMsgStore' failed - 23.Jan.2012 10:13:32 PM
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Ellinor
Posts: 99
Joined: 24.Oct.2011
Status: offline
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The fundamental causes responsible for the occurrence of the this event id are:
1. Exchange Information store is stopped and the System Attendant is still running, the System Attendant keeps the MAPI session active. This issue can also occur if a mailbox store failed to mount. For more information, see this KB article:http://support.microsoft.com/kb/262456
2. Corruption/damage of Information Store.
How to solve:
To work around this problem and to access the data saved in the Information Store, you need to:
1. Verify that the information store is running. If the store is not running, attempt to start it. If the information store is running, and the event is still logged, verify that the mailbox stores are mounted. If they are not mounted, attempt to mount them.
2. In case of corruption of Information Store, you will need to execute ESEUTIL/P command.
If the ESEUTIL/P command fails to repair the Information Store (Performing a hard repair using eseutil /p will check the database for any damaged pages; if it finds any, it will delete them. Make sure that you can live without any data inside the database before doing a hard repair, because you may lose data. Also, make sure you have twice as much free space as the size of the database before doing a hard repair – this is required for the temporary database that will be created).
If hard repair method also does not work, try this solution to fix this problem and repair the damaged Exchange databases: http://goo.gl/t8ulgB
< Message edited by Ellinor -- 3.Oct.2015 8:53:07 AM >
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