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ActiveSync with windows mobile 6.5

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ActiveSync with windows mobile 6.5 - 28.May2010 5:08:26 PM

another_person

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Joined: 26.May2010
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So our OWA and OMA work, and activesync works with droids and palm phones, but for somereason I can't get it to work with windows mobile 6.5. We're running everything from a backend exchange 2003 SP2 server right now. We're working on implementing a front end server, but we're not there yet...

any ideas?

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RE: ActiveSync with windows mobile 6.5 - 28.May2010 6:51:37 PM

alanhardisty

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Joined: 28.Feb.2010
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The reason you have Activesync working with a Droid nd an iPhone but not a Windows Mobile phonier is probably down to the certificate.

Are you using a 3rd party SSL certificate or a self-certified certificate?

I would imagine you are using a self-signed certificate and if that is the case, this certificate needs to be installed on the Windows Mobile phone.

If the certificate is from a 3rd party SSL certificate provider, then I expect the Windows Mobile phone does not know / trust the provider.

_____________________________

Alan Hardisty

http://www.it-eye.co.uk
http://alanhardisty.wordpress.com
http://www.exchange-certificates.com

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Post #: 2

RE: ActiveSync with windows mobile 6.5 - 2.Jun.2010 10:39:57 AM

another_person

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Joined: 26.May2010
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It is self created, but the certificate works for OWA? should it be something different?

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RE: ActiveSync with windows mobile 6.5 - 2.Jun.2010 5:12:59 PM

alanhardisty

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Joined: 28.Feb.2010
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No - it does not need to be different, but the security on a Windows mobile phone has stricter security than an iPhone or a Droid etc.

You need to install the certificate onto the phone and then it will be happy.

If you need guidance on how to do this, please let me know.

_____________________________

Alan Hardisty

http://www.it-eye.co.uk
http://alanhardisty.wordpress.com
http://www.exchange-certificates.com

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Post #: 4

RE: ActiveSync with windows mobile 6.5 - 2.Jun.2010 5:29:44 PM

another_person

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Joined: 26.May2010
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I think I might need some help, I'm just not sure how much. I've installed the cert so that I can sync with exchange when I'm plugged in to my desktop, so USB works, but when I try and change the server address to the one that we would use to access OWA from outside our company, it doesn't work. So when I go to set up activesync from my desktop, I ckeck the box that says set up active sync with exchange, and then for the server address, I type in the name of the actual server. It finds the server and words. When I try and type in the OWA address mail.company.net, it says it can't find the exchange server...

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Post #: 5

RE: ActiveSync with windows mobile 6.5 - 2.Jun.2010 5:42:00 PM

alanhardisty

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Are you trying to connect with Wi-Fi enabled? If so, I would turn it off. Once it is off, as long as mail.company.net resolves in DNS to the world, and you have port 443 open and forwarded on your firewall, it should resolve.

_____________________________

Alan Hardisty

http://www.it-eye.co.uk
http://alanhardisty.wordpress.com
http://www.exchange-certificates.com

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Post #: 6

RE: ActiveSync with windows mobile 6.5 - 2.Jun.2010 5:50:42 PM

another_person

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actually, to get to our Outlook web access, we have to go https://mail.company.net/exchange, not just mail.company.net. could this be my issue? The correct ports are open because we're able to use the webmail right?

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Post #: 7

RE: ActiveSync with windows mobile 6.5 - 2.Jun.2010 6:01:36 PM

alanhardisty

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That's fine for Web Access, but for Activesync, you don't put anything after the .net. No forward slash anything.

_____________________________

Alan Hardisty

http://www.it-eye.co.uk
http://alanhardisty.wordpress.com
http://www.exchange-certificates.com

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Post #: 8

RE: ActiveSync with windows mobile 6.5 - 2.Jun.2010 6:07:43 PM

another_person

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Joined: 26.May2010
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yea, for the server address, I just type in mail.company.net, and I have ssl checked. Then my normal username, password and domain. Should the username be domain/username? or just username? When I login to the webaccess, I have to do domain/username. With the above settings, I get a cannot connect error and my phone wants me to either change some settings or dismiss the error, which either way still doesn't allow the phone to connect.

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Post #: 9

RE: ActiveSync with windows mobile 6.5 - 2.Jun.2010 6:17:25 PM

alanhardisty

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Joined: 28.Feb.2010
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Because you have a separate domain field, the username should only be the username, not domain/username.

Have you run the Exchange Activesync test at https://testexchangeconnectivity.com?

If not, run the test, specify manual server settings and tick the Ignore Trust for SSL as you have a self-signed certificate.

If the site says your Activesync is working properly, great, if not, please have a read of my blog article:

http://alanhardisty.wordpress.com/2010/02/28/exchange-2003-and-activesync-configuration-and-troubleshooting/

_____________________________

Alan Hardisty

http://www.it-eye.co.uk
http://alanhardisty.wordpress.com
http://www.exchange-certificates.com

(in reply to another_person)

Post #: 10

RE: ActiveSync with windows mobile 6.5 - 3.Jun.2010 11:46:54 AM

another_person

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Joined: 26.May2010
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ok, so it says I'm having an issue with my certificate.This is what I'm getting from the activeSync tester:
A network error occurred while communicating with remote host
Exception details:
Message: Authentication failed because the remote party has closed the transport stream.
Type: System.IO.IOException
Stack trace:
at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult)
at System.Net.Security.SslStream.AuthenticateAsClient(String targetHost)
at Microsoft.Exchange.Tools.ExRca.Tests.SSLCertificateTest.PerformTestReally()

in my setup, if I only have a backend, what Certificate services should be installed? This was only installed on our attempted front end, but we're not trying to use that yet, so we're just trying to make everything work from the back end first.

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Post #: 11

RE: ActiveSync with windows mobile 6.5 - 3.Jun.2010 3:33:55 PM

another_person

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Joined: 26.May2010
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ok, so I got the certificate to work...the test looks good, i'm getting
xRCA is testing Exchange ActiveSync.
Exchange ActiveSync was tested successfully.

Test Steps

Attempting to resolve the host name MAIL.COMPANY.COM in DNS.
Host successfully resolved

Additional Details
IP(s) returned: ###.###.###.###
Testing TCP Port 443 on host MAIL.COMPANY.COM to ensure it is listening and open.
The port was opened successfully.
ExRCA is testing the SSL certificate to make sure it's valid.
The certificate passed all validation requirements.

Test Steps

The certificate name is being validated.
Successfully validated the certificate name

Additional Details
Found hostname droid.qualitel.net in Certificate Subject Common name
The certificate date is being confirmed to ensure the certificate is valid.
Date validation passed. The certificate hasn't expired.

Additional Details
Certificate is valid: NotBefore = 6/3/2010 6:56:14 PM, NotAfter = 6/2/2012 6:56:14 PM"
The IIS configuration is being checked for client certificate authentication.
Client certificate authentication wasn't detected.

Additional Details
Accept/Require Client Certificates not configured.
Testing Http Authentication Methods for URL https://droid.qualitel.net/Microsoft-Server-Activesync/
The HTTP authentication methods are correct.

Additional Details
Found all expected authentication methods and no disallowed methods. Methods Found: Basic
An ActiveSync session is being attempted with the server.
Testing an ActiveSync session completed successfully

Test Steps

ExRCA is attempting to send the OPTIONS command to the server.
OPTIONS response was successfully received and is valid

Additional Details
Headers received: Pragma: no-cache
Public: OPTIONS, POST
Allow: OPTIONS, POST
MS-Server-ActiveSync: 6.5.7638.1
MS-ASProtocolVersions: 1.0,2.0,2.1,2.5
MS-ASProtocolCommands: Sync,SendMail,SmartForward,SmartReply,GetAttachment,GetHierarchy,CreateCollection,DeleteCollection,MoveCollection,FolderSync,FolderCreate,FolderDelete,FolderUpdate,MoveItems,GetItemEstimate,MeetingResponse,ResolveRecipients,ValidateCert,Provision,Search,Notify,Ping
Content-Length: 0
Date: Thu, 03 Jun 2010 19:11:45 GMT
Server: Microsoft-IIS/6.0
X-Powered-By: ASP.NET

ExRCA is attempting the FolderSync command on the Exchange ActiveSync session.
The FolderSync command completed successfully.

Additional Details
Number of Folders: 36
ExRCA is attempting the initial sync to the Inbox folder. This initial sync won't return any data.
The Sync command completed successfully.

Additional Details
Status: 1
ExRCA is attempting to test the GetItemEstimate command for the Inbox folder.
Successfully received GetItemEstimate Response from Server

Additional Details
Estimate: 672 messages

but...I'm still getting a cannot connect with current connect settings on my phone. USB still works fine, but activesync won't find the server.

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Post #: 12

RE: ActiveSync with windows mobile 6.5 - 4.Jun.2010 10:57:03 AM

alanhardisty

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Joined: 28.Feb.2010
Status: offline

What settings and what format for the settings are you entering?

_____________________________

Alan Hardisty

http://www.it-eye.co.uk
http://alanhardisty.wordpress.com
http://www.exchange-certificates.com

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Post #: 13

RE: ActiveSync with windows mobile 6.5 - 4.Jun.2010 11:01:28 AM

another_person

Posts: 23
Joined: 26.May2010
Status: offline

on my phone, I'm enter the server as mail.company.net and for my username, its just my username, then password, then domain. I haven't touched any other settings. I've also tried to use domain\username and domain.net in my login info too, and that didn't work. The same settings as those from the exchange connectivity test didn't work on my phone.

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Post #: 14

RE: ActiveSync with windows mobile 6.5 - 4.Jun.2010 11:13:50 AM

alanhardisty

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Joined: 28.Feb.2010
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Have you tried to sync different accounts, not just the one?

_____________________________

Alan Hardisty

http://www.it-eye.co.uk
http://alanhardisty.wordpress.com
http://www.exchange-certificates.com

(in reply to another_person)

Post #: 15

RE: ActiveSync with windows mobile 6.5 - 4.Jun.2010 11:17:35 AM

another_person

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Joined: 26.May2010
Status: offline

yup, I tried a different account and still got the same connection problem

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Post #: 16

RE: ActiveSync with windows mobile 6.5 - 4.Jun.2010 12:16:35 PM

alanhardisty

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Joined: 28.Feb.2010
Status: offline

How did you install the certificate onto the phone?

_____________________________

Alan Hardisty

http://www.it-eye.co.uk
http://alanhardisty.wordpress.com
http://www.exchange-certificates.com

(in reply to another_person)

Post #: 17

RE: ActiveSync with windows mobile 6.5 - 4.Jun.2010 12:18:04 PM

another_person

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Joined: 26.May2010
Status: offline

yes. The support code I'm getting is 0x85020006

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Post #: 18

RE: ActiveSync with windows mobile 6.5 - 4.Jun.2010 1:04:50 PM

another_person

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Joined: 26.May2010
Status: offline

Sorry, I didn't read your last question correctly. I just dragged it to the phone, and then clicked on it. After which it said one or more certificates was installed.

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Post #: 19

RE: ActiveSync with windows mobile 6.5 - 4.Jun.2010 1:09:41 PM

alanhardisty

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Joined: 28.Feb.2010
Status: offline

That error suggests that it can't find the destination (fqdn) you have specified. Can you resolve the name to a website on your server from the phone?

_____________________________

Alan Hardisty

http://www.it-eye.co.uk
http://alanhardisty.wordpress.com
http://www.exchange-certificates.com

(in reply to another_person)

Post #: 20