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Database Mount Failure - 22.Sep.2010 4:22:06 AM

tanny_man

Posts: 6
Joined: 22.Sep.2010
Status: offline

Created a database but can't mount, error message shown below :-
--------------------------------------------------------
Microsoft Exchange Error
--------------------------------------------------------
Failed to mount database 'x'.
x
Failed
Error:
Couldn't mount the database that you specified. Specified database: x; Error code: An Active Manager operation failed. Error: The database action failed. Error: Operation failed with message: MapiExceptionNoAccess: Unable to mount database. (hr=0x80070005, ec=-2147024891)
[Database: x, Server: EX01.x.x.x].
An Active Manager operation failed. Error: The database action failed. Error: Operation failed with message: MapiExceptionNoAccess: Unable to mount database. (hr=0x80070005, ec=-2147024891)
[Database: x, Server: EX01.x.x.x]
An Active Manager operation failed. Error: Operation failed with message: MapiExceptionNoAccess: Unable to mount database. (hr=0x80070005, ec=-2147024891)
[Server: EX01.x.x.x]
MapiExceptionNoAccess: Unable to mount database. (hr=0x80070005, ec=-2147024891)

HELP!!

Post #: 1

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RE: Database Mount Failure - 22.Sep.2010 4:47:03 AM

rishishah

Posts: 784
Joined: 14.Nov.2006
From: Surrey, UK
Status: offline

Can you describe your Exchange 2010 setup.

Are you 100% sure that DNS is set up correctly and that the Exchange server can see the Active Directory and Global Catalogue?

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(in reply to tanny_man)

Post #: 2

RE: Database Mount Failure - 22.Sep.2010 4:59:02 AM

tanny_man

Posts: 6
Joined: 22.Sep.2010
Status: offline

DNS is fine.

DCDiag /a :-

Performing initial setup:
   Trying to find home server...
   Home Server = DC01
   * Identified AD Forest.
   Done gathering initial info.

Doing initial required tests

   Testing server: Default-First-Site-Name\DC01
      Starting test: Connectivity
         ......................... DC01 passed test Connectivity

   Testing server: Default-First-Site-Name\DC02
      Starting test: Connectivity
         ......................... DC02 passed test Connectivity

Doing primary tests

   Testing server: Default-First-Site-Name\DC01
      Starting test: Advertising
         ......................... DC01 passed test Advertising
      Starting test: FrsEvent
         ......................... DC01 passed test FrsEvent
      Starting test: DFSREvent
         ......................... DC01 passed test DFSREvent
      Starting test: SysVolCheck
         ......................... DC01 passed test SysVolCheck
      Starting test: KccEvent
         ......................... DC01 passed test KccEvent
      Starting test: KnowsOfRoleHolders
         ......................... DC01 passed test KnowsOfRoleHolders
      Starting test: MachineAccount
         ......................... DC01 passed test MachineAccount
      Starting test: NCSecDesc
         Error NT AUTHORITY\ENTERPRISE DOMAIN CONTROLLERS doesn't have
            Replicating Directory Changes In Filtered Set
         access rights for the naming context:
         DC=ForestDnsZones,DC=x,DC=x,DC=x
         Error NT AUTHORITY\ENTERPRISE DOMAIN CONTROLLERS doesn't have
            Replicating Directory Changes In Filtered Set
         access rights for the naming context:
         DC=DomainDnsZones,DC=x,DC=x,DC=x
         ......................... DC01 failed test NCSecDesc
      Starting test: NetLogons
         ......................... DC01 passed test NetLogons
      Starting test: ObjectsReplicated
         ......................... DC01 passed test ObjectsReplicated
      Starting test: Replications
         ......................... DC01 passed test Replications
      Starting test: RidManager
         ......................... DC01 passed test RidManager
      Starting test: Services
         ......................... DC01 passed test Services
      Starting test: SystemLog
         An error event occurred. EventID: 0xC00A0038
            Time Generated: 09/16/2010   15:36:02
            Event String:
            The Terminal Server security layer detected an error in the protocol
stream and has disconnected the client. Client IP: x.x.x.x
         ......................... DC01 failed test SystemLog
      Starting test: VerifyReferences
         ......................... DC01 passed test VerifyReferences

   Testing server: Default-First-Site-Name\DC02
      Starting test: Advertising
         ......................... DC02 passed test Advertising
      Starting test: FrsEvent
         ......................... DC02 passed test FrsEvent
      Starting test: DFSREvent
         ......................... DC02 passed test DFSREvent
      Starting test: SysVolCheck
         ......................... DC02 passed test SysVolCheck
      Starting test: KccEvent
         ......................... DC02 passed test KccEvent
      Starting test: KnowsOfRoleHolders
         ......................... DC02 passed test KnowsOfRoleHolders
      Starting test: MachineAccount
         ......................... DC02 passed test MachineAccount
      Starting test: NCSecDesc
         Error NT AUTHORITY\ENTERPRISE DOMAIN CONTROLLERS doesn't have
            Replicating Directory Changes In Filtered Set
         access rights for the naming context:
         DC=ForestDnsZones,DC=x,DC=x,DC=x
         Error NT AUTHORITY\ENTERPRISE DOMAIN CONTROLLERS doesn't have
            Replicating Directory Changes In Filtered Set
         access rights for the naming context:
         DC=DomainDnsZones,DC=x,DC=x,DC=x
         ......................... DC02 failed test NCSecDesc
      Starting test: NetLogons
         ......................... DC02 passed test NetLogons
      Starting test: ObjectsReplicated
         ......................... DC02 passed test ObjectsReplicated
      Starting test: Replications
         ......................... DC02 passed test Replications
      Starting test: RidManager
         ......................... DC02 passed test RidManager
      Starting test: Services
         ......................... DC02 passed test Services
      Starting test: SystemLog
         ......................... DC02 passed test SystemLog
      Starting test: VerifyReferences
         ......................... DC02 passed test VerifyReferences

   Running partition tests on : ForestDnsZones
      Starting test: CheckSDRefDom
         ......................... ForestDnsZones passed test CheckSDRefDom
      Starting test: CrossRefValidation
         ......................... ForestDnsZones passed test
         CrossRefValidation

   Running partition tests on : DomainDnsZones
      Starting test: CheckSDRefDom
         ......................... DomainDnsZones passed test CheckSDRefDom
      Starting test: CrossRefValidation
         ......................... DomainDnsZones passed test
         CrossRefValidation

   Running partition tests on : Schema
      Starting test: CheckSDRefDom
         ......................... Schema passed test CheckSDRefDom
      Starting test: CrossRefValidation
         ......................... Schema passed test CrossRefValidation

   Running partition tests on : Configuration
      Starting test: CheckSDRefDom
         ......................... Configuration passed test CheckSDRefDom
      Starting test: CrossRefValidation
         ......................... Configuration passed test CrossRefValidation

   Running partition tests on : x
      Starting test: CheckSDRefDom
         ......................... xlasca passed test CheckSDRefDom
      Starting test: CrossRefValidation
         ......................... xlasca passed test CrossRefValidation

   Running enterprise tests on : x.x.x.x
      Starting test: LocatorCheck
         ......................... x.x.x.x passed test LocatorCheck
      Starting test: Intersite
         ......................... x.x.x.x passed test Intersite

(in reply to rishishah)

Post #: 3

RE: Database Mount Failure - 22.Sep.2010 5:18:46 AM

Marc.dekeyser

Posts: 225
Joined: 19.Apr.2010
Status: offline

Err output is:

# for hex 0x80070005 / decimal -2147024891 :
COR_E_UNAUTHORIZEDACCESS                                      corerror.h
# MessageText:
# Access is denied.
DIERR_OTHERAPPHASPRIO                                         dinput.h
DIERR_READONLY                                                dinput.h
DIERR_HANDLEEXISTS                                            dinput.h
DSERR_ACCESSDENIED                                            dsound.h
ecAccessDenied                                                ec.h
ecPropSecurityViolation                                       ec.h
MAPI_E_NO_ACCESS                                              mapicode.h
STIERR_READONLY                                               stierr.h
STIERR_NOTINITIALIZED                                         stierr.h
E_ACCESSDENIED                                                winerror.h
# General access denied error
# 11 matches found for "0x80070005"

Is your IS service running? Did anything change before this issue occured? what file level rights are on the database and folder?

Edit: ow and just in case, do you have any AD Access or other events in the application log logged as an error?

< Message edited by Marc.dekeyser -- 22.Sep.2010 5:19:55 AM >

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(in reply to tanny_man)

Post #: 4

RE: Database Mount Failure - 22.Sep.2010 6:17:29 AM

tanny_man

Posts: 6
Joined: 22.Sep.2010
Status: offline

Environment: Exchange 2003 ready for moving mailboxes to Exchange 2010 but can't mount database. Installation was successful, file level rights on database/folder set for administrator with full control. All MS Exchange services running correctly.

I enabled diagnostic logging on MS IS service and receive the following error :-

Exchange Search Indexer failed to enable the Mailbox Database x (GUID = 8e4f61b3-6763-4d1f-b43d-2e09c1cfc367) after 1 tries. The last failure was: MapiExceptionMdbOffline: Unable to Get Catalog State (hr=0x80004005, ec=1142)
Diagnostic context:
   Lid: 1494    ---- Remote Context Beg ----
   Lid: 44215
   Lid: 60049   StoreEc: 0x8004010F
   Lid: 49469
   Lid: 65341   StoreEc: 0x8004010F
   Lid: 56125
   Lid: 47933   StoreEc: 0x8004010F
   Lid: 32829
   Lid: 49213   StoreEc: 0x8004010F
   Lid: 48573
   Lid: 64957   StoreEc: 0x8004010F
   Lid: 31321   StoreEc: 0x476
   Lid: 1750    ---- Remote Context End ----
   Lid: 19154   StoreEc: 0x476

(in reply to Marc.dekeyser)

Post #: 5

RE: Database Mount Failure - 22.Sep.2010 7:41:52 AM

RustyShackleford

Posts: 226
Joined: 13.Jan.2010
Status: offline

This is a LONG shot but what happens if you disable the Microsoft Exchange Search Indexer service and delete the Search Index. I can't imagine a corrupt search index would stop the mailbox store from mounting but crazier things have happened.

(in reply to tanny_man)

Post #: 6

RE: Database Mount Failure - 22.Sep.2010 11:31:15 AM

travis.sheldon

Posts: 359
Joined: 16.Sep.2010
Status: offline

It sounds more like your issue is file based permissions issue...the search indexer error is just stating that it cannot index the database that is offline.

Just to make sure..you're not trying to take the actual EDB file from the 03 server and mount it on the 2010 server, correct?

I would try granting 'everyone' full control over the DB and log folder that wont mount...see if you can then mount the DB.

(in reply to RustyShackleford)

Post #: 7

RE: Database Mount Failure - 30.Sep.2010 11:30:02 AM

tanny_man

Posts: 6
Joined: 22.Sep.2010
Status: offline

No, not trying to copy the edb file, simply trying to mount a newly created Exchange 2010 database.

We have granted full control to everyone and it still won't mount.

HELP!!!

(in reply to travis.sheldon)

Post #: 8

RE: Database Mount Failure - 30.Sep.2010 12:37:48 PM

de.blackman

Posts: 3542
Joined: 4.Apr.2005
From: Toronto, Canada
Status: offline

Have you tried running Setup.com/PrepareAD again? I have seen issues where permissions need to be reset in the domain.

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@IbrahimBenna

(in reply to tanny_man)

Post #: 9

RE: Database Mount Failure - 1.Oct.2010 9:16:16 AM

tanny_man

Posts: 6
Joined: 22.Sep.2010
Status: offline

Ran this on a command line and it started saying "running unattended installation" then gets to 100% complete for copy setup files and then the dos window closes?!?!

Is there another way?

(in reply to de.blackman)

Post #: 10

RE: Database Mount Failure - 23.Nov.2010 11:29:25 AM

tanny_man

Posts: 6
Joined: 22.Sep.2010
Status: offline

*Bump*

Still no luck.....HELP!

(in reply to tanny_man)

Post #: 11

RE: Database Mount Failure - 23.Nov.2010 12:36:15 PM

travis.sheldon

Posts: 359
Joined: 16.Sep.2010
Status: offline

I would suggest uninstalling the mailbox role, running setup /prepad and then setup /prepschema again, then reinstall the mailbox role. The error indicates that indexing is enabled on the DB, but it either couldn't start or is corrupted.

(in reply to tanny_man)

Post #: 12