Pearlyshells -> undeliverable emails (13.Oct.2010 3:37:25 PM)
one of our employee's is receiving this undeliverable message back:
(Undelivered): 571 incorrect IP - psmtp
How do we resolve it. The message originator is:
Received: from [10.x.x.x] ([10.x.x.x:57122] helo=na7-app2-11-sjl.ops.sfdc.net)
The application vendor supporting the email client that our employee is using sent us this information but I'm leery about implementing it. What is "IP Lock"?
Error 571 incorrect IP - psmtp on Salesforce.com emailsShare
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Comment Print Issue: Messages from Salesforce.com to your domain bounce.
Symptoms: The bounce message for the undelivered emails is "571 incorrect IP - psmtp."
Resolution: An IP Lock configuration has been set up to tie the domain in the sender address of an email with the IP range of the mail servers authorized to send emails from that domain, and the list of allowed IP address ranges does not include the Salesforce.com mail servers sending these messages.
To resolve this issue, add the IP addresses of the Salesforce.com servers to the IP Lock list. According to Salesforce.com support, the IP address spaces are as follows:
The batch commands to add these ranges to your IP Lock configuration are: