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Personal Folders missing in Outlook 2010

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Personal Folders missing in Outlook 2010 - 5.May2011 4:29:01 PM   
leekum

 

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Joined: 5.May2011
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I have a user whose personal folders are now missing from the left panel in Outlook 2010. Any way to retrieve them on the server side in Exchange?


Thanks,
Post #: 1
RE: Personal Folders missing in Outlook 2010 - 5.May2011 8:24:16 PM   
RustyShackleford

 

Posts: 226
Joined: 13.Jan.2010
Status: offline
What folders are missing?  All folders or just ones he/she created? 

Unless the mailstore has some corruption [gulp] they are simply missing because of a user action.  Either they deleted the folders or most likely they moved them under another sub-folder.  Before you dig too deep into Exchange, have the user search by some specific keywords.

I certainly do not want to discountt your troubleshooting but my experience has always shown me 'misplaced' folders.  I get a lot of these requests from our help desk only to find the folder moved under another folder.

If the user deleted the folder, you still may be able to find them in the dumpster.

Please report back.  I will provide some more technical assistance if you still need it. 

(in reply to leekum)
Post #: 2
RE: Personal Folders missing in Outlook 2010 - 6.May2011 9:32:58 AM   
leekum

 

Posts: 14
Joined: 5.May2011
Status: offline
All folders user created to move some of her emails into. I will followup with the user and look at her Outlook if I get a chance. I came from a Lotus background so any troubleshooting tips is definitely appreciated.

(in reply to RustyShackleford)
Post #: 3
RE: Personal Folders missing in Outlook 2010 - 6.May2011 3:04:11 PM   
RustyShackleford

 

Posts: 226
Joined: 13.Jan.2010
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Keep us posted.  We are here to help.  Welcome to Exchange.

(in reply to leekum)
Post #: 4
RE: Personal Folders missing in Outlook 2010 - 7.May2011 2:34:10 AM   
mudassirhussain01

 

Posts: 9
Joined: 8.Feb.2011
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How is the outlook configured with exchange server. In POP3 Mode or Online exchange mode or cached exchange mode.

Open the user account via web access and check if the missing folders are available there ?

(in reply to RustyShackleford)
Post #: 5
RE: Personal Folders missing in Outlook 2010 - 11.May2011 11:41:23 AM   
pcunite@fsmail.net

 

Posts: 16
Joined: 3.Oct.2003
From: USA
Status: offline
Just a shot in the dark here ... but they are not called Personal folders in Outlook 2010 ... I think Outlook shows them up as "My data" or "my folder" I can't remember. Perhaps the user just can't find the old name.

(in reply to mudassirhussain01)
Post #: 6
RE: Personal Folders missing in Outlook 2010 - 11.May2011 10:07:51 PM   
RustyShackleford

 

Posts: 226
Joined: 13.Jan.2010
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Did you search for the 'missing' folder yet? If so, what did you find?

(in reply to pcunite@fsmail.net)
Post #: 7

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