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Exchange 2010 Oulook Anywhere Issue

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Exchange 2010 Oulook Anywhere Issue - 23.Jun.2011 12:05:13 PM   
jmoscone

 

Posts: 34
Joined: 15.Nov.2005
From: Hollywood
Status: offline
Hello,
The environment is:
-Microsoft Windows Server 2008
-Exchange 2010 SP1
-Autodiscover Enabled and using NTLM authentication
-Wildcard Certificate for the domain
-Outlook 2010 on Windows 7 (outside of the domain in a workgroup)
When running autodiscovery in Outlook 2010 it sets up the user on IMAP and we want an Exchange Outlook Anywhere configuration. We've tried manually setting up the Proxy for HTTPS, but it will not connect to Exchange to resolve the name.
Please provide troubleshooting techniques for this scenario.
Thanks
Post #: 1
RE: Exchange 2010 Oulook Anywhere Issue - 23.Jun.2011 12:06:46 PM   
jmoscone

 

Posts: 34
Joined: 15.Nov.2005
From: Hollywood
Status: offline
Result of the Outlook RPC/HTTPS test:

Testing RPC/HTTP connectivity.
The RPC/HTTP test failed.
Test Steps
ExRCA is attempting to test Autodiscover for xx@xxxx.com.
Testing Autodiscover failed.
Test Steps
Attempting each method of contacting the Autodiscover service.
The Autodiscover service couldn't be contacted successfully by any method.
Test Steps
Attempting to test potential Autodiscover URL https://xxxx.com/AutoDiscover/AutoDiscover.xml
Testing of this potential Autodiscover URL failed.
Test Steps
Attempting to resolve the host name xxxx.com in DNS.
The host name resolved successfully.
Additional Details
IP addresses returned: 67.x.x.x

Testing TCP port 443 on host xxxx.com to ensure it's listening and open.
The port was opened successfully.
Testing the SSL certificate to make sure it's valid.
The SSL certificate failed one or more certificate validation checks.
Test Steps
Validating the certificate name.
Certificate name validation failed.
Tell me more about this issue and how to resolve it
Additional Details
Host name xxxx.com doesn't match any name found on the server certificate CN=www.umdmarketing.com, OU=PositiveSSL, OU="Hosted by BlueHost.Com, INC", OU=Domain Control Validated.





Attempting to test potential Autodiscover URL https://autodiscover.xxxx.com/AutoDiscover/AutoDiscover.xml
Testing of this potential Autodiscover URL failed.
Test Steps
Attempting to resolve the host name autodiscover.xxxx.com in DNS.
The host name resolved successfully.
Additional Details
IP addresses returned: 206.x.x.x

Testing TCP port 443 on host autodiscover.xxxx.com to ensure it's listening and open.
The port was opened successfully.
Testing the SSL certificate to make sure it's valid.
The certificate passed all validation requirements.
Test Steps
Validating the certificate name.
The certificate name was validated successfully.
Additional Details
The host name that was found, autodiscover.xxxx.com, is a wildcard certificate match for common name *.xxxx.com.

Certificate trust is being validated.
The test passed with some warnings encountered. Please expand the additional details.
Additional Details
ExRCA can only validate the certificate chain using the Root Certificate Update functionality from Windows Update. Your certificate may not be trusted on Windows if the "Update Root Certificates" feature isn't enabled.

Testing the certificate date to confirm the certificate is valid.
Date validation passed. The certificate hasn't expired.
Additional Details
The certificate is valid. NotBefore = 4/12/2011 2:39:21 AM, NotAfter = 4/14/2012 6:32:09 AM



Checking the IIS configuration for client certificate authentication.
Client certificate authentication wasn't detected.
Additional Details
Accept/Require Client Certificates isn't configured.

Attempting to send an Autodiscover POST request to potential Autodiscover URLs.
Autodiscover settings weren't obtained when the Autodiscover POST request was sent.
Test Steps
ExRCA is attempting to retrieve an XML Autodiscover response from URL https://autodiscover.xxxx.com/AutoDiscover/AutoDiscover.xml for user xx@xxxx.com.
ExRCA failed to obtain an Autodiscover XML response.
Additional Details
The Autodiscover XML response received by ExRCA was invalid. Exception: Exception details:
Message: There is an error in XML document (1, 2).
Type: System.InvalidOperationException
Stack trace:
at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events)
at System.Xml.Serialization.XmlSerializer.Deserialize(Stream stream)
at Microsoft.Exchange.Tools.ExRca.Tests.AutoDiscover.AutoDiscoverGetXMLBase`2.Discover()
Exception details:
Message: There is an error in XML document (1, 2).
Type: System.InvalidOperationException
Stack trace:
at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events)
at System.Xml.Serialization.XmlSerializer.Deserialize(Stream stream)
at Microsoft.Exchange.Tools.ExRca.Tests.AutoDiscover.AutoDiscoverGetXMLBase`2.Discover()






Attempting to contact the Autodiscover service using the HTTP redirect method.
The attempt to contact Autodiscover using the HTTP Redirect method failed.
Test Steps
Attempting to resolve the host name autodiscover.xxxx.com in DNS.
The host name resolved successfully.
Additional Details
IP addresses returned: 206.x.x.x

Testing TCP port 80 on host autodiscover.xxxx.com to ensure it's listening and open.
The port was opened successfully.
ExRCA is checking the host autodiscover.xxxx.com for an HTTP redirect to the Autodiscover service.
ExRCA failed to get an HTTP redirect response for Autodiscover.
Additional Details
An HTTP 403 forbidden response was received. The response appears to have come from Unknown. Body of the response: You do not have permission to view this directory or page.



Attempting to contact the Autodiscover service using the DNS SRV redirect method.
ExRCA failed to contact the Autodiscover service using the DNS SRV redirect method.
Test Steps
Attempting to locate SRV record _autodiscover._tcp.xxxx.com in DNS.
The Autodiscover SRV record wasn't found in DNS.
Tell me more about this issue and how to resolve it

(in reply to jmoscone)
Post #: 2
RE: Exchange 2010 Oulook Anywhere Issue - 21.Nov.2011 4:23:47 AM   
gurinder1987

 

Posts: 28
Joined: 28.Sep.2011
Status: offline
quote:

ORIGINAL: jmoscone

Result of the Outlook RPC/HTTPS test:

Testing RPC/HTTP connectivity.
The RPC/HTTP test failed.
Test Steps
ExRCA is attempting to test Autodiscover for xx@xxxx.com.
Testing Autodiscover failed.
Test Steps
Attempting each method of contacting the Autodiscover service.
The Autodiscover service couldn't be contacted successfully by any method.
Test Steps
Attempting to test potential Autodiscover URL https://xxxx.com/AutoDiscover/AutoDiscover.xml
Testing of this potential Autodiscover URL failed.
Test Steps
Attempting to resolve the host name xxxx.com in DNS.
The host name resolved successfully.
Additional Details
IP addresses returned: 67.x.x.x

Testing TCP port 443 on host xxxx.com to ensure it's listening and open.
The port was opened successfully.
Testing the SSL certificate to make sure it's valid.
The SSL certificate failed one or more certificate validation checks.
Test Steps
Validating the certificate name.
Certificate name validation failed.
Tell me more about this issue and how to resolve it
Additional Details
Host name xxxx.com doesn't match any name found on the server certificate CN=www.umdmarketing.com, OU=PositiveSSL, OU="Hosted by BlueHost.Com, INC", OU=Domain Control Validated.





Attempting to test potential Autodiscover URL https://autodiscover.xxxx.com/AutoDiscover/AutoDiscover.xml
Testing of this potential Autodiscover URL failed.
Test Steps
Attempting to resolve the host name autodiscover.xxxx.com in DNS.
The host name resolved successfully.
Additional Details
IP addresses returned: 206.x.x.x

Testing TCP port 443 on host autodiscover.xxxx.com to ensure it's listening and open.
The port was opened successfully.
Testing the SSL certificate to make sure it's valid.
The certificate passed all validation requirements.
Test Steps
Validating the certificate name.
The certificate name was validated successfully.
Additional Details
The host name that was found, autodiscover.xxxx.com, is a wildcard certificate match for common name *.xxxx.com.

Certificate trust is being validated.
The test passed with some warnings encountered. Please expand the additional details.
Additional Details
ExRCA can only validate the certificate chain using the Root Certificate Update functionality from Windows Update. Your certificate may not be trusted on Windows if the "Update Root Certificates" feature isn't enabled.

Testing the certificate date to confirm the certificate is valid.
Date validation passed. The certificate hasn't expired.
Additional Details
The certificate is valid. NotBefore = 4/12/2011 2:39:21 AM, NotAfter = 4/14/2012 6:32:09 AM



Checking the IIS configuration for client certificate authentication.
Client certificate authentication wasn't detected.
Additional Details
Accept/Require Client Certificates isn't configured.

Attempting to send an Autodiscover POST request to potential Autodiscover URLs.
Autodiscover settings weren't obtained when the Autodiscover POST request was sent.
Test Steps
ExRCA is attempting to retrieve an XML Autodiscover response from URL https://autodiscover.xxxx.com/AutoDiscover/AutoDiscover.xml for user xx@xxxx.com.
ExRCA failed to obtain an Autodiscover XML response.
Additional Details
The Autodiscover XML response received by ExRCA was invalid. Exception: Exception details:
Message: There is an error in XML document (1, 2).
Type: System.InvalidOperationException
Stack trace:
at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events)
at System.Xml.Serialization.XmlSerializer.Deserialize(Stream stream)
at Microsoft.Exchange.Tools.ExRca.Tests.AutoDiscover.AutoDiscoverGetXMLBase`2.Discover()
Exception details:
Message: There is an error in XML document (1, 2).
Type: System.InvalidOperationException
Stack trace:
at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events)
at System.Xml.Serialization.XmlSerializer.Deserialize(Stream stream)
at Microsoft.Exchange.Tools.ExRca.Tests.AutoDiscover.AutoDiscoverGetXMLBase`2.Discover()






Attempting to contact the Autodiscover service using the HTTP redirect method.
The attempt to contact Autodiscover using the HTTP Redirect method failed.
Test Steps
Attempting to resolve the host name autodiscover.xxxx.com in DNS.
The host name resolved successfully.
Additional Details
IP addresses returned: 206.x.x.x

Testing TCP port 80 on host autodiscover.xxxx.com to ensure it's listening and open.
The port was opened successfully.
ExRCA is checking the host autodiscover.xxxx.com for an HTTP redirect to the Autodiscover service.
ExRCA failed to get an HTTP redirect response for Autodiscover.
Additional Details
An HTTP 403 forbidden response was received. The response appears to have come from Unknown. Body of the response: You do not have permission to view this directory or page.



Attempting to contact the Autodiscover service using the DNS SRV redirect method.
ExRCA failed to contact the Autodiscover service using the DNS SRV redirect method.
Test Steps
Attempting to locate SRV record _autodiscover._tcp.xxxx.com in DNS.
The Autodiscover SRV record wasn't found in DNS.
Tell me more about this issue and how to resolve it

Reallu useful troubleshooting tips. Bookmarked.

(in reply to jmoscone)
Post #: 3
RE: Exchange 2010 Oulook Anywhere Issue - 21.Nov.2011 7:59:29 AM   
Jesper Bernle

 

Posts: 912
Joined: 15.Oct.2007
Status: offline
Check if James-Luo's tip might be your issue - http://social.technet.microsoft.com/Forums/en-US/exchange2010/thread/01749fbe-1f65-437c-b1c6-2bf6ff58a5a2/

(in reply to jmoscone)
Post #: 4

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