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Problem with exchange account

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Problem with exchange account - 14.Oct.2011 7:53:50 AM   
randomtask

 

Posts: 1
Joined: 14.Oct.2011
Status: offline
I have a problem with setting up my co-workers account with ExchangeActive sync.

When i try to finish the setup on the phone, i get error that says Cant connect to server. The user psw server address and domain data are 100% correct. If i try to set up my own account on his phone, it works perfectly and i also cant set up his account on another phone.

I inspected the user on AD and found out that his accounts legacyExchangeDN is /o=company/ou=first administrative group/cn=recipients/cn=<username>

but mine, and others are /o=company/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=userc29668bc

could this be the issue?

if so how could i fix it?

do i need to provide any more info?

Thanks
Post #: 1
RE: Problem with exchange account - 17.Oct.2011 3:03:48 PM   
pjhutch

 

Posts: 3578
Joined: 21.Jul.2001
From: W Yorks, England
Status: offline
I suggest backup the user's mailbox to PST, delete their mailbox and re-create it and re-import their mail. Then try Activesync again.

_____________________________

Peter Hutchison MCP
Exchange Administrator
University of Huddersfield

(in reply to randomtask)
Post #: 2
RE: Problem with exchange account - 23.Nov.2011 6:00:00 AM   
shanmarsh1

 

Posts: 139
Joined: 13.Sep.2011
Status: offline
Hi all, We pushed a Sync update on Tuesday that hopefully cleared this up for most of you. Anyone seeing this issue fixed now?'
Body Armour | Safeguard Clothing

(in reply to randomtask)
Post #: 3

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