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Folders Disappeared

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Folders Disappeared - 15.Mar.2012 4:26:20 AM   
ryanoneill

 

Posts: 3
Joined: 15.Mar.2012
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Hello! I came across your forum and was very impressed by the knowledge of so many of you here. Here is my dilemma. I am on MS Exchange 2010.

I deleted my Exchange account on my Ipad after having some email connectivity issues. After doing this, I resinstalled exchange.

To my dismay, I now am missing all of my folders in Exchange on ALL devices. I do have my inbox and sent messages. But everything else is GONE! Help! I am not sure what to do here.
Post #: 1
RE: Folders Disappeared - 15.Mar.2012 9:13:57 AM   
adrian.pettitt

 

Posts: 240
Joined: 24.Sep.2009
From: UK
Status: offline
Use full Outlook either 2010 or 2007 and use the recover deleted items tool. 2010 is probably your best bet overall.
I am assuming you have looked in the deleted items folder?

Adrian

(in reply to ryanoneill)
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RE: Folders Disappeared - 15.Mar.2012 12:11:16 PM   
ryanoneill

 

Posts: 3
Joined: 15.Mar.2012
Status: offline
Yes I have looked there and the emails are not there. Just crazy? I am on hold with Apple right now. If in fact I did delete some of these emails and folders, why wouldn't those emails show up in in my deleted items folder on the server?

I am trying to explain to Apple representative that deleting the exchage account off the Ipad and readding it should not delete ALL of my folder on all of my devices?! (desktop MS Outlook 2010, blackberry, etc?!)

Help!!

(in reply to adrian.pettitt)
Post #: 3
RE: Folders Disappeared - 16.Mar.2012 4:16:53 AM   
adrian.pettitt

 

Posts: 240
Joined: 24.Sep.2009
From: UK
Status: offline
Have you tried recover deleted items tool in Outlook 2010?
If mail misses the deleted items folder, can be done with a hard delete, it can still end up in the recover deleted items tool if your mailbox has been setup with that by your admin. By default it is. But you only have a short time to recover the mail before it is purged.

Adrian

(in reply to ryanoneill)
Post #: 4
RE: Folders Disappeared - 16.Mar.2012 12:15:22 PM   
ryanoneill

 

Posts: 3
Joined: 15.Mar.2012
Status: offline
I was able to recover the folders through another laptop I had with Outlook open (that was not connected to the internet)

Thank you all for your help. I do appreciate it.

(in reply to adrian.pettitt)
Post #: 5

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