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Missing Emails
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Missing Emails - 23.Mar.2012 2:37:34 PM
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greg@hcionline.org
Posts: 5
Joined: 23.Mar.2012
Status: offline
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Hello
I have a user whose mailbox, on outlook and OWA, is missing several emails. One of my employees worked on this issue to no avail. When I look in the mailstore on the server it shows over 900 items but when accessing OWA and Outlook there is only 10 or so items. There are no items in the deleted folders. Is there a way to retrieve the messages?
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RE: Missing Emails - 23.Mar.2012 2:46:22 PM
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uemurad
Posts: 8232
Joined: 7.Jan.2004
From: California, USA
Status: offline
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Does the 900 items refer the count shown in the ESM? If so, that number includes tasks, calendar items, contacts, and other non-messages.
You'll need to understand how and when the messages were removed.
A common cause is an Outlook profile that stores messages in a file (PST) instead of the mailbox. That causes all messages to be pulled off the server and onto a local file. If that's the cause, you can import the contents of the PST file back into the mailbox after changing the profile.
Another common cause is that the contents were deleted by the user. If that's the case, you'll need to find out how long ago it happened, then compare that against the deleted item retention configured for the Mailbox Store housing that mailbox. If the retention period hasn't expired, then the user can use the Recover Deleted Items feature under the Outlook Tools menu.
If the messages are nowhere to be found, the only option is to perform a data restore, ideally using the Recovery Storage Group.
_____________________________
Regards,
Dean T. Uemura
Microsoft MVP - Exchange (2007-2011)
exchangeguy.blogspot.com
uemurad@yahoo.com
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RE: Missing Emails - 23.Mar.2012 4:16:23 PM
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greg@hcionline.org
Posts: 5
Joined: 23.Mar.2012
Status: offline
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Yes it was in ESM. I do not think the user has a PST and I there was nothing in the deleted items recovery.
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RE: Missing Emails - 23.Mar.2012 4:31:28 PM
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uemurad
Posts: 8232
Joined: 7.Jan.2004
From: California, USA
Status: offline
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Sounds like you'll need to restore from backup then.
What does the user think happened to the messages, and how long ago was this noticed?
_____________________________
Regards,
Dean T. Uemura
Microsoft MVP - Exchange (2007-2011)
exchangeguy.blogspot.com
uemurad@yahoo.com
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RE: Missing Emails - 23.Mar.2012 4:35:47 PM
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greg@hcionline.org
Posts: 5
Joined: 23.Mar.2012
Status: offline
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It happened yesterday and from what she is telling me, one of my techs was logged into her computer and she was not aware and accessed Outlook, then she was prompted for credentials. Now that accesses her own profile she has only email from yesterday and today.
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RE: Missing Emails - 23.Mar.2012 5:00:18 PM
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uemurad
Posts: 8232
Joined: 7.Jan.2004
From: California, USA
Status: offline
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If your tech was connected to her mailbox, then you should check that tech's Outlook profile. In other words, login as that tech then look at the Mail settings in the Control Panel.
You could also search the entire hard drive for PST files, but depending upon the security profile of the two users, it may be invisible to the affected user.
_____________________________
Regards,
Dean T. Uemura
Microsoft MVP - Exchange (2007-2011)
exchangeguy.blogspot.com
uemurad@yahoo.com
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RE: Missing Emails - 23.Mar.2012 5:08:45 PM
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greg@hcionline.org
Posts: 5
Joined: 23.Mar.2012
Status: offline
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The limits tab is all greyed out but everything looks to be 0
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