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No free/busy information could not be retrieved

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No free/busy information could not be retrieved - 10.Apr.2012 9:07:50 AM   
leons1982

 

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Joined: 10.Apr.2012
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Hey Everyone,

I am hoping you can help me.

My Exchange 2007 server is hosted outside my network and I use proxy connection in my Outlook clients to connect to the Exchange server.

My problem is that when I go create a new appointment in Outlook and go the Scheduling Assistant, the free/busy information for other people and rooms does not show.
Instead I see 2 error messages 'No information. No free/busy information could be retrieved.' and 'Your server location could not be determined. Contact your administrator.'

When I use Outlook Web Access I can see the free/busy information no problem.

Can anyone help solve this issue?

Thanks,

Leon
Post #: 1
RE: No free/busy information could not be retrieved - 10.Apr.2012 11:50:06 AM   
pjhutch

 

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Joined: 21.Jul.2001
From: W Yorks, England
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What version of Outlook are you using?

If using Outlook 2003, the Exchange server needs a Public Folder store to store the Free/Busy information or it needs to be enabled to store Free/Busy info.

Outlook 2007 or later can use web protocols instead to get FRee/Busy info.

_____________________________

Peter Hutchison MCP
Exchange Administrator
University of Huddersfield

(in reply to leons1982)
Post #: 2
RE: No free/busy information could not be retrieved - 10.Apr.2012 12:41:11 PM   
leons1982

 

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I am using a mix of Outlook 2007 and Outlook 2010

Where can I check the web protocols for the free/busy info?

(in reply to pjhutch)
Post #: 3
RE: No free/busy information could not be retrieved - 11.Apr.2012 8:14:02 AM   
pjhutch

 

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From: W Yorks, England
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I was almost correct, Free/Busy uses the Availability and Autodiscover services in Exchange 2007. It is the Offline Address Book I was thinking about Organisation Configuration, Mailbox, Offline Address Book properties

The free/Busy data is stored with the mailbox in Exchange 2007.

You need to check DNS to make sure that the Autodiscover service is working. This should point to the Client Access role server.
It is usually something like _autodiscover._tcp.mycompany.com

You also, need to make sure that clients are publishing enough months ahead to the FRee/Busy store. The default is 3 months, I usually increase it to 12 months. See Outlook, Calendar properties,
Permissions, Other Free/Busy.

Article:
http://blogs.technet.com/b/exchange/archive/2006/10/23/3395177.aspx

_____________________________

Peter Hutchison MCP
Exchange Administrator
University of Huddersfield

(in reply to leons1982)
Post #: 4
RE: No free/busy information could not be retrieved - 12.Apr.2012 3:44:10 AM   
leons1982

 

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Okay, it looks like there is no auto discover configuration is not set up, so I assume this means that the Outlook clients cannot access the availability services.

(in reply to pjhutch)
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RE: No free/busy information could not be retrieved - 12.Apr.2012 10:10:59 AM   
pjhutch

 

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Joined: 21.Jul.2001
From: W Yorks, England
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Yes, it also means that you can take advantage of the auto setup of Outprofiles where Outlook itself can pick up the Exchange information needed to set them up and access to other things.

You can set it up on your internal DNS server and/or ISP's DNS server.

_____________________________

Peter Hutchison MCP
Exchange Administrator
University of Huddersfield

(in reply to leons1982)
Post #: 6
RE: No free/busy information could not be retrieved - 23.Apr.2012 2:31:31 AM   
leons1982

 

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Joined: 10.Apr.2012
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I wanted to share I how I resolved this issue.

The problem was that my Outlook clients (2007 and 2010) where looking for the URLs https://[DOMAIN].com/autodiscover/autodiscover.xml and https://autodiscover.[DOMAIN].com/

The problem was that my external URL for my exchange server had a different sub-domain http://mail.[DOMAIN].com

To solve this I simply added a SRV record to my domain for the auto discover service (I think this is something fairly new) so in the host I specified the service and port type:
_autodiscover._tcp.[DOMAIN].com
and in the data i put the priority, weight, port and target:
0 0 443 mail.[DOMAIN].com
(0 priority and 0 weight makes the record the first to use)

Now when Outlook 2007 or 2010 opens it will search and fail to find the first 2 URLs and then will search for the _autodiscover service SRV record

Microsoft KB article http://support.microsoft.com/kb/940881

(in reply to pjhutch)
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RE: No free/busy information could not be retrieved - 3.Nov.2012 5:59:43 AM   
rosedai

 

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(in reply to leons1982)
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