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Out of Office Assistant not working

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Out of Office Assistant not working - 15.Jun.2012 8:40:11 AM   


Posts: 13
Joined: 23.Jun.2010
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I've seen many people with this same issue, but can't seem to find a solution. When the Out of Office Assistant in clicked in Outlook 2007, I get the message, "Your Out of Office settings can not be displayed, because the server is currently unavailable. Try again later." Out of Office Assistant does work in OWA. I believe this issue has something to do with Autodiscover because when I run the "Test E-mail AutoConfiguration" tool, all of the Autodiscover tests fail. I think this is because it is attempting to locate our External URL, and not our Internal URL. I feel like it should still work no matter what though. In our internal domain, users can't access OWA via mail.domain.com, they need to access it by mail.domain.local. I'm guessing there is some sort of misconfigured translation in our firewall, because we used to be able to access mail.domain.com internally.

Anyone know how this can be fixed? I thought maybe if I can add mail.domain.local to the Autodiscover list some how, then this issue can be fixed. If this is a solution, can someone walk me through the steps? If it is not a solution, does anyone have any idea what is going on?

Thank you so much in advance!!


Post #: 1
RE: Out of Office Assistant not working - 15.Jun.2012 10:11:58 AM   


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Joined: 23.Jun.2010
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I added a new forward zone look up in AD with an A record that points to the Exchange server.
Now when I run the Test E-mail AutoConfiguration, I get successful results, no more failures.

However, Out of Office Assistant still shows that the server can not be contacted. As I said previously, in OWA OOF is working just fine.

Still looking for a way of fixing OOF in Outlook 2007, if anyone has any clue, please share.




(in reply to giss32)
Post #: 2
RE: Out of Office Assistant not working - 15.Jun.2012 3:12:20 PM   


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Joined: 23.Jun.2010
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I've finally figured out the issue!!!

I hope this helps everyone else.

Go into your Exchange server and into the IIS Manager. Go to Default Web Site> EWS.
Right click, properties, directory security, authentication and access control, edit.

Make sure you have anonymous disabled, Integrated Windows Authentication enabled, and Basic Authentication enabled. Everything else should be unchecked. Once you enable Basic Authentication, there will be two fields that open up, fill them in with your domain.

Don't forget to stop and start the IIS site, right click on default website and click stop. Wait a few seconds and click start.

Hope this helps everyone else.

< Message edited by giss32 -- 15.Jun.2012 3:25:41 PM >



(in reply to giss32)
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RE: Out of Office Assistant not working - 10.May2017 7:44:25 AM   


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