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GAL issue

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GAL issue - 29.Jan.2013 9:04:52 AM

dak11

Posts: 5
Joined: 19.May2011
Status: offline

I'm having a problem with the GAL updating correctly.

We've had some users leave where management wanted to account to still receive emails but not show up in the GAL. This was easy as we just clicked the hide from address book option.

Recently we need to add these users back and after unchecking the hide option the users will not show up at all.

I can access the accounts in OWA so I know that they are active email accounts.

I've tried the OWA address book and also running Outlook in non-cached mode and none of the users show up.

The strange thing though is if I go into ESM, receipients, all global address lists, and right click on the default GAL I can click preview and all the users are listed.

Any ideas how I can correct this?