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Using LOB devices through exchange 2013

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Using LOB devices through exchange 2013 - 23.May2013 8:06:28 PM   
PCantwell

 

Posts: 2
Joined: 23.May2013
Status: offline
Hello,

I setup exchange 2013 a few weeks back for a client upgrading them from sbs2008 with exchange 2007 to a server 2012 running exchange 2013 with a few other w2k8r2 servers as DC / DNS etc.

last weekend we removed the sbs2008 from the network, following all the procedures in the sbs advisories.

All went well and they have been running fine this week with the exception of two multi function machines, one a mercatur, which is partially working and a lanier which refuses to work full stop.

Both worked fine with their IPs in the smtp connector of exchange 2007

I want to concentrate on the mercatur for now, since that is partially working, in that if we set it up to point at exchange 2013 IP address as its smtp server, it sends with a smtp address that is connected to an AD user / Exchange mailbox.
we can scan to email from the mfc to internal addresses, or to an external contact that is in the gal, but if we try to send to an external smtp address from the mfc the email never reaches its destination

for example - fax@clientdomain.com is the sending address, it has AD account of Fax and associated mailbox

PPM-EX-01 is the exchange server

we send to Michael@clientdomain.com and the email goes through the system fine
[PS] C:\Windows\system32>Get-TransportService | Get-MessageTrackingLog -ResultSize Unlimited -Start "5/23/2013" -Sender
fax@clientdomain.com -Recipients Michael@clientdomain.com | Sort TimeStamp | Select ClientHostname, ServerHostname
, ConnectorId, Source, EventId


ClientHostname :
ServerHostname : PPM-EX-01
ConnectorId :
Source : SMTP
EventId : HAREDIRECTFAIL

ClientHostname : [10.215.138.40]
ServerHostname : PPM-EX-01
ConnectorId : PPM-EX-01\Application / Device relay
Source : SMTP
EventId : RECEIVE

ClientHostname : PPM-EX-01
ServerHostname :
ConnectorId :
Source : AGENT
EventId : AGENTINFO

ClientHostname : PPM-EX-01
ServerHostname : PPM-EX-01
ConnectorId :
Source : STOREDRIVER
EventId : DELIVER

ClientHostname : PPM-EX-01
ServerHostname : PPM-EX-01.clientdomain.local
ConnectorId : Intra-Organization SMTP Send Connector
Source : SMTP
EventId : SEND

ClientHostname :
ServerHostname : PPM-EX-01
ConnectorId :
Source : SMTP
EventId : HAREDIRECTFAIL

ClientHostname : PPM-EX-01.clientdomain.local
ServerHostname : PPM-EX-01
ConnectorId : PPM-EX-01\Default PPM-EX-01
Source : SMTP
EventId : RECEIVE

ClientHostname : PPM-EX-01
ServerHostname :
ConnectorId :
Source : AGENT
EventId : AGENTINFO

ClientHostname : PPM-EX-01
ServerHostname : PPM-EX-01
ConnectorId :
Source : STOREDRIVER
EventId : DELIVER

ClientHostname : PPM-EX-01
ServerHostname : PPM-EX-01.clientdomain.local
ConnectorId : Intra-Organization SMTP Send Connector
Source : SMTP
EventId : SEND

ClientHostname :
ServerHostname : PPM-EX-01
ConnectorId :
Source : SMTP
EventId : HAREDIRECTFAIL

ClientHostname : PPM-EX-01.clientdomain.local
ServerHostname : PPM-EX-01
ConnectorId : PPM-EX-01\Default PPM-EX-01
Source : SMTP
EventId : RECEIVE

ClientHostname : PPM-EX-01
ServerHostname :
ConnectorId :
Source : AGENT
EventId : AGENTINFO

ClientHostname : PPM-EX-01
ServerHostname : PPM-EX-01
ConnectorId :
Source : STOREDRIVER
EventId : DELIVER

ClientHostname : PPM-EX-01
ServerHostname : PPM-EX-01.clientdomain.local
ConnectorId : Intra-Organization SMTP Send Connector
Source : SMTP
EventId : SEND

ClientHostname :
ServerHostname : PPM-EX-01
ConnectorId :
Source : SMTP
EventId : HAREDIRECTFAIL

ClientHostname : PPM-EX-01.clientdomain.local
ServerHostname : PPM-EX-01
ConnectorId : PPM-EX-01\Default PPM-EX-01
Source : SMTP
EventId : RECEIVE

ClientHostname : PPM-EX-01
ServerHostname :
ConnectorId :
Source : AGENT
EventId : AGENTINFO

ClientHostname : PPM-EX-01
ServerHostname : PPM-EX-01
ConnectorId :
Source : STOREDRIVER
EventId : DELIVER

ClientHostname : PPM-EX-01
ServerHostname : PPM-EX-01.clientdomain.local
ConnectorId : Intra-Organization SMTP Send Connector
Source : SMTP
EventId : SEND


if we send to mydomain external address using the gal contact of

nesupport@clientdomain.com (true smtp address is nesupport@mydomain.com)

I can send to both addresses and it goes out through the smarthost appriver without a problem and is received at the destination

[PS] C:\Windows\system32>Get-TransportService | Get-MessageTrackingLog -ResultSize Unlimited -Start "5/23/2013" -Sender
fax@clientdomain.com -Recipients nesupport@mydomain.com | Sort TimeStamp | Select ClientHostname, ServerHostname
, ConnectorId, Source, EventId


ClientHostname :
ServerHostname : PPM-EX-01
ConnectorId :
Source : SMTP
EventId : HAREDIRECTFAIL

ClientHostname : PPM-EX-01.clientdomain.local
ServerHostname : PPM-EX-01
ConnectorId : PPM-EX-01\Default PPM-EX-01
Source : SMTP
EventId : RECEIVE

ClientHostname :
ServerHostname : PPM-EX-01
ConnectorId :
Source : ROUTING
EventId : RESOLVE

ClientHostname : PPM-EX-01
ServerHostname :
ConnectorId :
Source : AGENT
EventId : AGENTINFO

ClientHostname : PPM-EX-01
ServerHostname : server209.appriver.com
ConnectorId : PPM-EX-01
Source : SMTP
EventId : SEND



[PS] C:\Windows\system32>Get-TransportService | Get-MessageTrackingLog -ResultSize Unlimited -Start "5/23/2013" -Sender
fax@clientdomain.com -Recipients nesupport@clientdomain.com | Sort TimeStamp | Select ClientHostname, ServerHostna
me, ConnectorId, Source, EventId


ClientHostname :
ServerHostname : PPM-EX-01
ConnectorId :
Source : SMTP
EventId : HAREDIRECTFAIL

ClientHostname : PPM-EX-01.clientdomain.local
ServerHostname : PPM-EX-01
ConnectorId : PPM-EX-01\Default PPM-EX-01
Source : SMTP
EventId : RECEIVE

ClientHostname :
ServerHostname : PPM-EX-01
ConnectorId :
Source : ROUTING
EventId : RESOLVE

ClientHostname : PPM-EX-01
ServerHostname :
ConnectorId :
Source : AGENT
EventId : AGENTINFO

ClientHostname : PPM-EX-01
ServerHostname : server209.appriver.com
ConnectorId : PPM-EX-01
Source : SMTP
EventId : SEND


but if we send direct to an external smtp email, not in the gal, I get nothing, and no error on the mfc

[PS] C:\Windows\system32>Get-TransportService | Get-MessageTrackingLog -ResultSize Unlimited -Start "5/23/2013" -Sender
fax@clientdomain.com -Recipients p.cantwell@mydomain.com | Sort TimeStamp | Select ClientHostname, ServerHostname
, ConnectorId, Source, EventId


this returns no results

So what I am trying to find out is why doesnt the email direct to an external smtp address doesnt get delivered and there is no tracking in exchange for it
Post #: 1
RE: Using LOB devices through exchange 2013 - 18.Dec.2013 9:43:16 AM   
Gulab

 

Posts: 646
Joined: 31.Jul.2008
From: India
Status: offline
Did you enabled the protocol logging on Send Connector?
http://technet.microsoft.com/en-us/library/bb124531(v=exchg.150).aspx

_____________________________

Gulab Prasad,
Technology Consultant
Exchange Ranger
Check out CodeTwo’s tools for Exchange admins

(in reply to PCantwell)
Post #: 2

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